Best Province of Santa Cruz de Tenerife Hotels

We stopped here for lunch a couple of years ago and had always planned to come back for an overnight stay. COVID-19 put paid to that last year but the Hotel kept our reservation open and we finally made it this week. It is a beautiful boutique hotel in a small town at the foot to El Teide. Perfect for exploring the Teno mountains, Saintiago valley and El Teide itself. The staff were so friendly and helpful and despite having to wear masks, their smiles shone through and made you feel immediately at home. Our room was a decent size with a lovely bathroom. After a long days hiking I certainly appreciated a soak in the bath rather than a walk in shower. The breakfast buffet covers all the usual options and tevening meal menu was small but varied with interesting choices. The Friday evening Hake was a particular highlight alongside the cold cauliflower soup. The staff asked if I wanted mine warm, perhaps sensing that cold soup is not a particularly British thing, but I wanted to enjoy as the chef intended. All I can say is perhaps cold soup should become a particularly British thing. The wines were local and the size of the after dinner brandies would have won the approval of my mum. It is a great place to stay and if you want to see different aspect to this amazingly varied holiday island then please consider this place as a luxurious base camp for onward exploration

This hotel was a huge disappointment. For the price we paid, I would definitely go somewhere else. I booked a room for myself and two kids (16 and 11) on a booking platform that described the room as suitable for three people, with a maximum of two adults. I assumed it would be a double or twin room with an extra bed for a child. However, when we arrived to check-in in the evening, they told us they had no record of three guests, only two adults, and that we could not stay in the room we had selected. They gave us a bigger apartment and asked me to come to the front desk the next morning to resolve the situation. I must say that the gentleman at the front desk during the evening shift was sincerely apologetic and showed empathy. However, the front desk man in the morning was a completely different story. He was rude and arrogant, and I've never experienced such poor hospitality. He showed no acknowledgement of their incorrect advertisement. They claimed that the room we selected was only suitable for two adults, with a maximum of one two-year-old child. I took the time to search through several different platforms where this ”family-friendly” hotel was listed, and on all of them, it stated that children up to the age of 13 were free of charge. However, in our case, we were asked to pay extra for our 11-year-old, which amounted to a 50% increase in the original price. With poor English skills, the only argument they had was several times ”It's not my problem. You pay now or leave!” - without getting back any money for the rest of the nights, of course. In the end, we paid the price and were reimbursed by the booking platform afterward, although I'm quite certain it was the hotel's fault. Mistakes do happen, but the rudeness and poor attitude of the staff were unacceptable. I don't see the hotel as family-friendly, friendly, or even polite at all. As for the hotel itself, the amenities were quite old, as evidenced by the condition of the rooms, restaurant, and outdoors. The pool was literally colder than the ocean, and nobody could stay in it for more than five minutes. For the original price, I would say it's about average, but after the 50% increase we paid, the hotel is way below average, and I would rather find a better hotel in a better location. To top it off, when we were leaving breakfast, one lady working in the restaurant got hysterical about our 11-year-old taking an APPLE from the breakfast buffet - how silly and rude reaction, especially to a kid.

If you like going for a walk from your hotel, then forget about this one!!! On top of a very steep hill with steep road going down and when you get down you are on a very narrow busy road with mostly no pavements and nothing nice to look at. When you want to get back up to the hotel, it's very hard work. Just don't bother. The hotel offers a shuttle service to the town centre, on weekdays, very limited on Saturdays and none on Sundays or holidays. On a good day, the last shuttle is about 5.45 back to the hotel. Then you are stuck unless you want to use taxis to and from the town. Puerto del la Cruz centre is about 3 miles down hill to the harbour. You will see it all in a couple hours!!! This area is very cloudy and about 10 degrees cooler than the other side of the island, like Los Christianos and Los Americas which are much more busier, sunnier, warmer and much more to do and see. I really recommend Puerto de La Cruz for just a day trip and no more!!! Because of the mountain range surrounding this area, all the clouds get traped over this area, which means it's much cooler, more cloudy, but more green. If you are looking for sun in Tenerife, then stay in the south of the island. The hotel itself is very dated, you have a small cooker and a sink in a corner with a few kitchen cabinets in dark wood!!! This is not shown in the room pictures!!!! The cooker is not connected, so if you want to use it, you have to hire utensils, pots and plates from the hotel and then they will turn it on!!! There is absolutely nothing in the kitchen, not even a spoon. There is no kettle or tea/coffee making facilities in the room. The hotel told us, hire a kettle for €4 a day, or upgrade your room to one with tea/coffee making facility for €48 a day!!! Reminds me of Ryan Air, the hotel is cheap, but everything is extra down to netflix!!! On the positive side, the rooms are quite large with a bedroom off the living area. Balcony is a good size too. The hotel is Affiliated to Melia, so don't expect customer service either!!! I won't be back!!!

Visited 18th March and had quite low expectations due to a disappointing holiday at a similar star hotel in Turkey. Although it was a look little tricky to find after leaving the transfer bus but once we were in, the receptionist was very helpful and arrived whilst dinner was still available. Room: Small but very clean and comfortable beds. Everything worked with a decent sized tv too. Facilities: All of the sun loungers looked brand new and the pool was clean and clean poolside loos. Food: For the price we have no complaints with the breakfast and dinner on offer. The bar was a little bit hot and miss but no issue really. Staff: Friendly and helpful. Location: A good 20 mins steep walk to and from the town but we found a local bus route just behind the hotel for a couple of euro on the centre of puerto. Summary: For a 2 star hotel this is excellent. Expected a lot less than we received and very happy with it.

If you're a wheelchair user, please make sure to let the hotel know with plenty of notice. I use a wheelchair that doesn't fold and I couldn't get into my room without taking the wheels off as there's a wardrobe immediately as you enter the room. Fortunately, I am able to walk and only use my chair for longer distances.l, but for others, this could be a real issue. We stayed in that room for one night and they were happy enough to swap me into a different room in the morning. That first night was awful. There were concerning dips in the floor and the noise from being next to the ocean was so loud, plus the wind rattles the windows, it sounded like I was lost at sea. The receptionist was lovely and upgraded us to a family room, no issues, though I hope for the sake of others that there are double rooms available that are more accessible, not just family rooms. The family room was luckily on the other side, so it was totally silent. The breakfasts were quite stale and the milk for the cereal was warm so stuck with the crepes every morning. We did have dinner here one evening but unfortunately, when I got to the dessert stand, there was a cockroach crawling on the food. They were very apologetic and gave both of us a glass of wine as an apology, but then still had to pay full price on the meals. Fortunately, we did bring an extension cord as there weren't many sockets and not all of them even worked. There were no ceiling lights, just plug in lamps, which made it quite dim at night. The pool is barely heated but it takes a few seconds for your body to acclimatise. The mattress is quite firm and I found the pillows were far too high. Also beware that the hotel is on a VERY steep hill. Luckily, I can actually walk quite well in hot weather but I was definitely out of breath when I got from the bottom of the hill to the hotel. The WiFi is awful and I ended up just using my data. The zoo is well worth visiting though and it's a very short distance away. As you come into the hotel, it's got a huge lovely lobby which was lovely to sit in, so it really surprised me how poor everything else was. I have no ill intentions and the staff were lovely but I have to be honest.