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The apartments are well appointed in Santa Ponsa just a short walk from the bay and restaurants. I was welcomed by the night manager who was very helpful. The apartment was clean and well equipped. I have no issues with the 'front of house' experience. But, I question the company's ability to rationalise a dispute fairly. I was there for 2 nights only, visiting for a special occasion. When I returned from eating after a long day I was locked out of my room and the night manager couldn't gain access with his pass key. He kindly arranged another room for me but all my belongings were locked in the other room. I was due to be picked up the following morning for a trip into Palma, but missed the opportunity as I had to stay to wait for my belongings. They had to break into the room to access my stuff. The company's view towards my compensation was that they gave me another room so that's all they were prepared to offer, well I should hope they did give me another room I'd paid for it. I can't be bothered to take this any further to be honest, but be mindful if you're staying here and you have medication in your room, for example.

Terrible Experience at Hotel Playas del Rey majorca– Avoid! My family and I stayed at Hotel Playas del Rey in Santa Ponsa from August 19th to 25th, and it was by far the worst hotel experience we've ever had. This hotel is completely rundown, dirty, and in desperate need of renovation. The room we stayed in was filthy—ceiling leaks, broken furniture, and dirty bathrooms were just the start. Pillows and blankets were in terrible condition, and we even found cockroaches in the room. The dust in the room was so bad that it triggered my daughter's asthma, leaving her unwell for the rest of our stay. Despite complaining to the manager, nothing was done to address these issues. On top of the room conditions, basic services were lacking. Towels for the swimming pool had to be paid for, which is ridiculous. The breakfast was included in our booking, but it was an absolute disaster. We had to walk to another road for breakfast, and once there, the selection was terrible. The place was dirty, with only one overwhelmed lady trying to serve everyone. The food options were practically non-existent. To make matters worse, I requested a late checkout and offered to pay for it. The rooms were empty, but the staff still refused, showing a complete lack of customer care. I strongly advise against staying at this hotel. The positive reviews and photos online are completely misleading. It’s shocking how poorly maintained this hotel is, and how little the staff seems to care about their guests' well-being. Avoid at all costs!

This hotel is very nice, clean and well maintained. The staff are friendly and for the most, very helpful. The food was also excellent. We were informed that we could not go all inclusive (as the rep said that this was not an offer) but on seeing what I believe to be the all inclusive lunch anyway - dry bread, a few meats and cheeses - it would not have been worth the while. With regards to drinks, I bought mine from the shop along the street and kept them in the fridge! There is also a wonderful baguette shop along the road and the food there was amazing. The downfall was the transfer from the airport - taking an hour and forty minutes instead of twenty five minutes, and driving down the same road at least twice. (TUI) We were in the annexe to the hotel which was disappointing, (up in a lift for three floors, then three left turns, and then another lift for three floors. My mother is aged 95!) and then in my room, I had wires sticking out of the ceiling where the fan should have been. My bathroom expel air did not work at all. My room air conditioning took three days to work. The balcony lights did not work at all. To top it all off, when we got up at 3:30am to leave, we had NO lights at all, and I was told by the lady on reception to use my mobile phone as a torch. Very unhelpful. However, it is a beautiful place and unlike the other end of the area which is like a little Britain and I would have been very upset had we have stayed there instead. Also to mention, beware that when booking through TUI, you have to pay for your seats on the plane, and then on arrival at the hotel you need to pay a community charge - ours came to just under £40.

The hotel is in a good location, surrounded by mature businesses, convenient for eating and drinking. There is no parking lot, but there are many roadside parking spaces nearby. It costs 40 cents for half an hour, and it is free from 8pm to 9:30am. I booked a sea view room, which has a good view. Unfortunately, the floor is a bit low. The room is large, the facilities and hygiene are also good, there is a kitchen, microwave oven, and tableware. Overall, it is very good and cost-effective. The only thing I am not happy about is that I asked the front desk if there is a chance to change to a higher floor. The answer is that it needs to be confirmed the next day. The next morning, it was said that it would be confirmed at 10 o'clock. This is understandable. What I don't understand is that we were not there and took away all our things. I asked if there was a room to help change it, and it didn't matter if there was no room. As a result, the answer was that the person must be there, so I gave up in the end.

We booked a Comfort Side Sea view room. The room was very good size and standard but the location was disappointing. Most rooms have full or side sea outlook over the hotel pool or Romano beach which is very nice. Our room 51 was one of only about ten rooms low on the side facing Toro beach and the adjacent hotel Vibra next door and their pool area. It appears to be very popular with younger guests who can still party at 6am, oh to be young again. Our room had lift free access from the bar area but the rooms below have access by stairs only ….. no lift! I raised this with the management via a request for feedback on day 2 of our stay but had no response. In all respects we would be happy to return as the hotel is very good in all respects but know that we could easily be put in an even worse room, as we travelled with jet2.com a new customer and we were almost the only guests from UK, we assume they get the worst rooms. We had booked our holiday in January 24 so we did not need to be squeezed in at the last moment.

We are a family of five from the Netherlands. We are very pleased with our stay in the hotel . The staff is friendly and relaxed. Miquel welcomed us. He was very helpful. Sebastián the cook is really friendly and prepared delicious and variated meals. The waiters and waitresses are kind and relaxed. It is a beautiful place located just a few minutes walking to the sea and near supermarkets, shops and restaurants. Thank you all for making our stay a great time.

Thank you for this amazing week staying in your lovely hotel! All of you did a great job! It is such a personal atmosphere and you all give the hotel guests such a good feeling. For me it was like staying with friends and i appreciate and really loved to listening to music in the guest-room in the evening :) - after a delicious meal. Big compliment for the kitchen. Also special thanks for the Live-music on last sunday and on friday. I really feel sun in my heart after being your guest the last 7 days! Birge (Wikinger)

The rooms were ok, we had 2 doubles. Sea view was not worth the extra cost and our girls had an inland room which was much nicer and bigger. Ours was long and thin, had to shuffle around the bed to use the bathroom. Décor was dated, not great storage, only 1 power point that could only be used once we unplugged the telephone, TV didn’t work, bathroom very dated, rooms extremely clean though and cleaners were very polite. Outside was gorgeous, cannot fault the pool area and seating. Very high standard at the evening restaurant and bar. Staff were 50/50 in regards to customer service. The first morning after we had arrived very late the previous night, 2 of the staff working were very rude and abrupt, we were very taken aback. They told us we couldn't put a towel out to reserve 2 sunbeds for our girls even though they were due down to the pool in 5 minutes. The German lady member of staff shouted No, No, No across at us and then berated us, giving us a very stern dressing down, repeating the rules regarding reserving beds over and over. There was no signs indicating this and nothing in the handbook. I understood this was their policy however there are ways of speaking to paying guests and this behaviour was totally unacceptable. When our girls came down 5 minutes later before they even had a chance to lay their towel on the bed, another Brazilian guy working there told them very firmly, they are 15 years old, that they couldn't reserve beds. They were just trying to sit down, this was not necessary and pointless, they were really upset. The other members of staff were lovely however, very welcoming, accommodating and always had time to be polite. A huge shout out to Luciana, what a beautiful, professional lady, an asset to the hotel. Would i stay there again, unfortunately not. The rude staff took alot of the enjoyment out of the hotel. Pretty sour faced throughout our stay. We got the impression they wasn't over keen of English guests and cater just for the German ones.