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One of the most unforgettable experience in my life! The hotel is beautiful situated! Our room is modern and clean! I enjoyed having a stroll in the beautiful garden! It was amazing to have wine tasting and Michelin starred dinner in the hotel. The entire experience was exclusive! I enjoyed staying in this chateau hotel with my husband. It’s one of the highlights in our honeymoon trip.

This was our second stay at Villa Saint Ange, and I'm disappointed to say it will definitely be our last. We stayed here a couple years ago on our honeymoon, and while we had a few small issues with the service, the gorgeous grounds, immaculate room, and great location merited a return stay. Unfortunately, our return trip was much worse than the first. First, the good: the hotel is still gorgeous, and the pool is still lovely. The location is great - a short walk will bring you right to Cours Mirabeau. The restaurant is newly overseen by Pierre Gagnaire, and is still nice (though honestly no better than under the previous chef). We had two main issues this trip: our room, and the lack of service recovery when we had an issue with it. Our room was located at the front of the hotel overlooking the street. It was very nicely appointed, but as we learned at about 5-6am every single morning, it has a glaring issue: noise. Each morning, a symphony of garbage trucks, delivery vehicles, and other service vehicles absolutely bombarded our room with noise. While any room facing the street is likely a bit noisy, our room in particular was RIGHT above the hotel's loading bay, meaning 5am deliveries to the restaurant were unacceptably loud. The many antique floor-to-ceiling windows in the room were beautiful, but absolutely worthless noise insulators. We mentioned this issue to the staff, who seemed unsurprised by the complaint, and also offered nothing more than a fairly insincere apology. That said, it's not the responsibility of a hotel's receptionist to resolve hotel layout problems - it's the responsibility of management/ownership. This is not the only review to mention this issue, which means management/ownership knows this is a problem and simply does not care. This is also not an inexpensive room - it's actually a Superior category room, and thus commands a price of nearly $1,000/night. My advice to the owner of this hotel: this room cannot be a guest room. The location is not acceptable for a bedroom, and charging this much money for such a substandard room is a bad look. Convert the room to a library, parlor, utility closet - anything but a bedroom. Other consistent, easily-remedied feedback in guest reviews (most notably, lack of coffee maker in the rooms) has been ignored by management, so this likely will be as well.

The hotel is good, the cost of Ctrip is too high, the domestic departure time set more than 2100 hotels, to the hotel will become more than 1800. The difference between the hotel in Geneva has reached more than 400 RMB. It is recommended that you can cancel it. Go to the hotel in advance and buy it at the front desk after refunding.

warm and friendly staffs . nice room and spacious with kitchen microwave and cooking equipments. they also serve welcome pompe which is a local bakes. nice :) unfortunately with this price there isn't much complimentary basic utilities we can use such as coffee at pantry or other.

Unexpectedly nice! We came to this hotel for one night because it's near the TGV station and we'd been unable to get into our hotel in Aix's old town until next day... This hotel turned out to have really comfortable well decorated modern rooms, excellent helpful staff and very generous extras: such as unlimited free mineral water and croissants in the hall, and free beer for anyone who didn't want to watch the rugby world cup in the restaurant/bar. (I should add that the hotel was quiet and so were the guests). A real effort has been made with the small landscaped garden and play areas, the swimming pool was clean and pleasant even though it was the end of the season, and the outlook very green over the golf course. The breakfast was absolutely the best I have ever had in France, with real French cheeses instead of the usual processed stuff, and fresh fruit and proper patisseries as well as eggs (and the meat was doubtless good too). The location was the main flaw for guests like us wishing to avoid using a car. It is a short taxi ride from the TGV station, but a half-hour bus journey to Aix proper through anodyne business areas. The other flaw - which wouldn't affect the sports fans or young families with cars who seem to be the usual guests - was the incredibly tiny bath. Sadly I fell trying to get out of that bath and am still dealing with the injury. I must add that we had come back again at very short notice for one further night, and again the staff were excellent and so was the room in all other respects...I should have used the shower that night instead!

It is really difficult to park in downtown Aix. It is recommended to call the hotel to reserve a parking space (there are three). This is a very popular hotel, very trendy. Several clerks are very enthusiastic, and Chinese people who are not good at English don't have to worry about communication problems. Because the road was being built nearby, the clerk patiently drew me a road map on the map, and also took the initiative to recommend restaurants and attractions to me. There are small supermarkets, fruit shops, snack shops nearby, and there are delicious restaurants where locals also go at the intersection, called Le Thermal. But it's best to go back to the hotel by 7pm.

L’établissement est facile à trouver, et on peut s’y garer facilement grâce au parking qu’il faut réserver bien à l’avance car il n’y a pas beaucoup de place. Le parking est un peu cher 15 € la nuit. Dix euros aurait suffit. On peut éventuellement trouver des places à l’extérieur mais ce n’est pas très facile. L’établissement est neuf, climatisé, insonorisé, avec un petit espace cuisine et une literie très confortable. Il y a quand même quelques manque : pas de ménage, pas de lit fait chaque jour, pas de changement de serviette. Au prix où on paye, ce n’est pas normal. Une formule de petit déjeuner express, boisson chaude et chocolatine ou croissant. Pour 5,50 €, une formule plus sophistiqué avec un jus d’orange et sinon un buffet à 16 € à la française. Un très bel espace d’accueil et de restauration. Mais le vrai plus de cet établissement, ce qui fait la différence par rapport aux autres hébergements c’est le personnel. J’ai été accueilli par Marie-lou, qui a prêté beaucoup d’attention à mes demandes, qui s’en est très bien occupé et qui est une vraie professionnelle. Elle m’a donné plein de conseils utiles. Ces deux collègues, Jonathan et Nathan sont tout à fait adorables et serviables, disponible et très à l’écoute. Quant à Abdou pour la nuit, il est disponible et a toujours un bon mot le soir quand vous rentrez. Ce sera ma nouvelle résidence secondaire quand je reviendrai à Aix-en-Provence. Merci à toute l’équipe.

Worst hotel we ever stayed in. First we had to wait 2 hours to be checked in. The bed in our room was a pull out couch. There was nowhere close by to get food and no receptionist on to ask . We went to bed hungry. The place is far away from any emienities. We where scheduled to stay for 3 nights after our cruise but we decided to cancel. Even our taxi driver was shocked that we were staying so far out.