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The customer service at the hotel, led by Sebastien Caquelard, was incredible. Having stayed there years ago I was excited to see that the sleeping rooms have been updated in great style. I loved the spa, both the fitness room as well as the deep tissue massage I had. I enjoyed walking down the hill to the town of Evian although the hotel has a no-charge limo to take guests back and forth; the taxi to go up the hill (I arrived by ferry from Lausanne) to the hotel was nominal, maybe 10 euros. I appreciate the Evian Resort experience with the Hotel Ermitage being associated with its sister-property, the five-star Hotel Royal. I will happily return to Hotel Ermitage.

Everything a hotel should be: warm and welcoming, clean, quiet and comfortable. Wonderful view of the lake from balcony. Lovely breakfast. Wish we could have stayed longer but our 1 night there was great! Perfect location and close to many cafes, shops, and restaurants.

A very sympathetic welcome, a very good litter, a beautiful view of the lake, a courtesy plateau in the room as well as a very convenient breakfast taken on the flower terrace (more, The individual bases with a range of regional cheeses and carpets are an excellent idea to ensure maximum hygiene!) , from which to go a pleasant stay, even to a little too animated carfor ... And when the room has taken a Little color, (painted paper, floor covering, small decor ...) it will be a real luck to stay there even longer!

😊 very clean and comfortable room overlooking the lake. Fan and kettle provided in the room (didn't use either) Food in the restaurant is fabulous and reasonably priced. Staff very friendly View from the room is lovely. 🙁 Hotel by a road that is busyish during the day. The hotel provides foam earplugs but you may want to take your own, mainly for when the traffic starts in the morning.

La pire expérience que j'ai pu vivre. Il a fallu une heure dans la chambre avant de me faire hurler dessus par le gérant lui-même. La chambre était sale et insalubre. J'ai donc fais remarqué au réceptionniste que je n'avais ni eau chaude ni chauffage sans même mentionné la saleté. Lorsque je remonte dans ma chambre le gérant, en tongue et casquette, qui ne c'est pas présenté, essayait de rentrer dans ma chambre. Je lui ai demandé qui il était. Après ça, il est entrer dans la salle de bain avec ses tongues... Le receptionniste lui aussi c'est invité. Après ça il a sous entendu que nous avions cassé sa douche. Remarque plus que deplacée sachant que je nous n'avions même pas utilisé ni la douche ni le lit. Tout ça pour nous demander de l'argent pour la douche. Finalement le gérant c'est permis d'hurler sur nous. Je trouve ça honteux de vouloir se faire de l'argent sur ses clients pour des réparation que l'établissement devrait effectuer. Nous n'avons pas été rembrousé et avons quitté les lieux avec des menaces et cri. Je vous déconseille fortement. l'accueil est minable, l'hotel est sale et défectueux. Porte d'entrée cassé, douche cassée, salle de bain sale, trace sur le plafond.

The apartment-style apartment has a kitchen and full tableware in the living room. There is a supermarket within 10 minutes walk. You can buy your own ingredients for cooking. The two-bedroom lake view apartment is facing the lake. The view is very good. There is a garage for free parking. The price is right, cost-effective, distance Evian town center is a little far away, the town itself is not big, on the hillside, it is more suitable for self-driving

Very good, facing Lake Geneva, the environment is in the center of the town, it is very convenient to walk to any place in the town, but the hotel is a bit old, there is a smell in the aisle.