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La première chose dont les travaux rendant inaccessible l'accès à l'hôtel lors de ma venue, mais ça l'hôtel n'y est pour rien. Par contre, quand on appelle pour trouver un conseil pour se garer, la réponse à été ”cherchez dans le quartier”, merci du conseil, je n'y avait pas pensé. Dans les chambre, en tout cas la mienne, on sent bien un petit manque d'entretien, le plan de travail qui bouge, les plaintes dans la salle de bain... Le petit-dejeuner est, ordinaire, : café, viennoiseries, quelques fromages, œufs brouillés et jus de fruit industriels. Ha si, une petite chose, prenez soin de votre personnel de ménage et mettez une brossé dans les toilettes, cela rendra leur travail moins ”desagreable” à cet endroit.

Absolutely stunning hotel modern French design. Location even better. Superb stay with access to pretty much everything you want and desire. Our room was fabulous very good character and the pool very nice. Safe parking for our Motor Car with excellent members of staff to help you throughout. In the morning the breakfast service is again delicious and well supplied. The hotel is very ambient and offers selection and seclusion whilst dining. I really like this. Staff exceptional, very helpful and pleasant. Highly recommended especially for stop overs whilst travelling across a brilliant country.

chambre côté quais de la gare, avec tout ce que cela comporte d'incommodités: - les fientes de pigeon sur les vitres extérieures de la chambre - l'absence de volets et seuls des voilages et rideaux moyennement occultants et sales - les nuisances sonores: passage des trains de voyageurs, et de marchandises la nuit, ainsi que les annonces SNCF Par ailleurs, les nuisances odorantes liées à la cuisine confectionnée tardivement par certains résidents ont été très gênantes. Enfin, il n'y avait aucun débit internet possible dans mon chambre (mon collègue est venu le vérifier avec son ordinateur; il était au 3e étage où le wifi était accessible sans problème). J'ai signalé normalement ces problèmes à l'accueil, et j'ai été très mal reçu par la directrice, et un membre en particulier du personnel. Il m'a été dit, avec une posture et un ton autoritaires, je cite, ”vous êtes mal tombée”, ”vous n'avez qu'à changer d'appart-hôtel résidence ou prendre un hôtel classique”, ”je ne suis pas technicienne des bornes de débit internet sur les toits”, ”vous voulez que l'on mette immédiatement un terme à votre séjour?”, ”les problèmes que vous signalez c'est selon chacun, chacun sa sensibilité et on ne peut pas la prendre en compte pour chacun de nos clients”, ”qu'est-ce que vous croyez, ici nous avons 130 chambres toutes occupées par des clients aux horaires tous différents” etc... Pour terminer, la salle du petit-déjeuner n'est pas du tout accueillante, elle est sombre, mal agencée, et le choix des aliments n'est qu'apparent, et vite limité dans la semaine, par exemple la boîte à sachets de thé reste à moitié vide, ainsi que le panier à biscuits, il faut faire avec ce qu'il reste, et le café de la seule machine est imbuvable. Et les photos des chambres/studios sur le site ne correspondent pas à la réalité, elles ne sont pas du tout reluisantes mais plutôt très vieillottes. La proximité avec la gare ne fait vraiment pas tout.

This is one of my favourite hotels as I drive from France to Sweden with my dogs. Lovely staff that always go out for their way to make the stay enjoyable and even let me have room service really late in the evening, when I was tired after a long day of driving, and it normally was finished for the day. They speak good English. But the BEST with this hotel is the beds!! If I could sneak one home with me I would. ;) Super comfortable and lovely fluffy duvets and pillows in spacious rooms with complementary water and coffees and tea. The rooms are spacious. My dogs and I will be back! :)

Let’s get the good points out of the way first. The reception staff were lovely and very helpful, the location is great for seeing Metz and it has free parking… I booked this hotel for one night without my usual diligence and research, I got what I deserved! After being directed to the local free parking and negotiating the tight entrance ramps I was less than comfortable with the surroundings. It seemed that the car park wasn’t very secure, litter strewn on level -1 and seemingly used as a toilet. This was reinforced by the stairs to ground level which required the holding of breath, it really was that bad. As above, the welcome from staff was great but on exiting the lift to our room on the first floor (106) there was an unpleasant odour. The room was a decent size, a bit sparse, very warm with one portable fan but the real issue was the carpet. Black stains that looked like ground in dirt or gum and other dubious looking stains in several other places. The bathroom was clean but the rail and attachment to hold the flexi shower head was missing from its mountings. The separate toilet was in a small cupboard just inside the door, again it was clean. The entrance lobby had what looked like long-standing cobwebs above head height, I’m guessing that the spiders are permanent guests. The bed was averagely comfortable and the linen clean. The wall paper appeared damp above the skirting boards and was discoloured. It isn’t the cheapest Metz option and really was presented poorly, there isn’t an excuse in a modern city for low standard accommodation like this.

Tout était parfait et au top 👌 Excellent accueil, personnel très sympathique, ménage également Literie parfaite Très bien mangé au restaurant de l’hôtel Nous avons passé un excellent week-end en famille 😃 Nous reviendrons sans hésitation 😛 Encore merci 😋

Place advertised limited parking but there was none. No handicapped parking either. Nearest parking was a block away and 12 Euros for 3 hrs but free from 1900 to 0900. Reception team unaware of parking rates and restrictions. Small room was adequate, kitchenette but needed air conditioning. Our 6th floor room faced west and it was hot. Fan provided helped. All instructions were provided in German along with a pocket size map in French. Excellent location near most sights in easy walking and bike range. Breakfast at 8.50€ was very European. Quiet area in NW area of city center near everything. No lobby or restaurant in our facility. Restaurants required reservations but plenty of outdoor seating was available in the many pedestrian zones. Beer averaged 6.50€ for 1/2 liter and wine for a small glass started at 3.50€. Grocery stores and gas stations are well hidden. Overall parking expense was a major drawback. Find a hotel that has parking.

Pros: The receptionist were very friendly and speaks English. Breakfast buffet is included in the rate and were okay. The location is close to everything, walked everywhere. The room is on a smaller side, no fridge and was on the 4th floor. We were able to fit in an extra bed for my daughter. Parking fee were about 9 euros and no in and out privileges and a few blocks away from the hotel. Cons: The reception area were a bit hard to find. Reception is located on the left side from the main hotel entrance.

I was a bit concerned about parking in a public car park for three days but in the event it was trouble free and easy. Hotel also offered a discounted payment which was explained clearly on arrival. Room was good. Pull down sofa for my son was comfortable and shower etc better than adequate. Staff were all friendly and helpful with enough English to help our stuttering French. Breakfast was good for price but on one of the two mornings the coffee machine broke down and caused a lot of issues in a very busy breakfast area. Position was superb, with easy access to Metz sites. Lots of restaurants nearby abd hotel bar was pleasant. Will definitely use again on future cross France journeys.