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Great service and welcome from Jo and her team. We had booked most of the hotel for a golf society and could choose from singles, doubles or family rooms which was very convenient. We requested a small meeting room at short notice which was provided allowing us to hold a quiz night and team build. Breakfast was great- good choice, cooked to order but no long wait! Rooms were clean and spacious - showers had good pressure and plenty of hot water. Most of us parked in the station car park for free from 6pm to 8 am - just a short walk from the hotel .

This was a great budget place to stay as a solo female traveller. I spent three nights at the youth hostel with my husband and son-in-law on the first night and the remaining two nights on my own. Booking was not straightforward.I had to make the group booking separately from the nights I was going to be there on my own and I made an error when I first booked for myself. However, whilst there was some confusion as to how many people would be using the room this was quickly sorted out by the staff on reception when we checked in. The facilities were very clean but the self-catering kitchen was a bit of a scramble to find some items like mugs, bowls and glasses. It seems these get regularly lifted by some visitors which is a shame. We managed fine though.

This is our the first visit to Northumbria and Berwick. We have been driving over 200 miles for 5 hours and felt very exhausted. All we needed was just average service and a average warm room to spend the night in and not get frozen at the night. However, we could not get even such basic service needs. First of all, there is no elevator. Therefore, a person in a wheelchair will not be able to get to the room, there all the rooms are on the upper floors. Secondly, the stairs are very narrow, it is difficult to climb them with heavy bags. Thirdly, when you come to the room, the heating is supposedly working, but in the evening and at night, the owners turn off the heating completely and the room becomes very cold. We tried to draw the owners' attention to this, they said that in other rooms the guests were wearing T-shirts and that others were felt warm. So basically they just completely ignored that the fact that we were in outerwear in the room. They promised to increase the temperature from 22 to 24, although in reality the room was no more than 14-16 degrees, maybe 18 at most in the day time. And their thermostat is on the first floor, where it may or may not be 22 degrees. Aparently this is not about the thermostat but about them not willing to provide quality service to their guests. For a while the heaters did turn on and warm us, but then we woke up again in the middle of the night realizing that we were freezing again. The heaters in the room, in the bathroom were cold and in the corridor too. Maybe guest are expected to bring a portable heater with themselves or avoid this guest house because it's really very cold here. My auntie made a brilliant photo of the cold window from the room. I do not recommend living here unless you have a portable heater with you. Also, we wanted to pay in cash, but they already charged the card when we checked in, not when we checked out. When we tried to ask why they took the money on the day of check-in and not check-out, they were rude and told me that I was the first customer who complained about freezing in the room. And they started threatening to call the police and started kicking us out, even though we hadn't even taken our bags out of the room at that time. Usually when landlords fail customer expectation, they apologize and try to win back the customers trust but not in this case. Instead of apologizing for not being able to provide a basic quality service for such a price, they were rude to us and told us that we were rude. Unheard of rudeness. I have never seen such unheard of rudeness in any hotel or guest house. Yes, and they threatened to ban me from bed and breakfast hotels. I haven't been to other hotels in this area yet, if all hotels have such a rude attitude towards customers, then maybe it's for the best. These owners should not be in the hotel business unless they can't provide quality service for the money they charge. Also, the owners shoudn't be rude to customers or should quit the

The very best hospitality. From walking in to checking out, the team are warm and welcoming and nothing is too much trouble. For dinner, we had Fish and Chips in the bar area, which was the best I have tasted for long time - and huge portions. Breakfast was just as amazing. Free and safe parking, Thank you all for a wonderful stay. We were there to look into my husband's and daughters family history. Next time - I will bring my husband along too !