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Pretty basic no frills hotel but quiet and clean with a good comfortable bed and well equipped shower room. Rooms are a good size. Easy to find. Good parking. Polite and helpful staff.

The hotel looks bright and modern, with a decent car park. The many many signs all over the place about fines if you don’t register your vehicle make the parking and hotel entry somewhat intimidating. If they are concerned about parking. Why not just have a barrier with a token from reception to exit? Reception was friendly and we had a room on the ground floor with a lovely view of a ****y bank of earth through a rather small window. The room was clean, well appointed but the ceiling lighting was awfully dim. The bathroom was clean but we didn’t feel that entry/exit from the bath was very safe if you had limited mobility. Dinner in the restaurant was extremely disappointing. The space is modern and the kitchen is open, but the service, though very friendly was extremely and embarrassingly slow. This needs to attended to. The place was not at all busy. In the end we went to the bar to get a drink to fill in the waiting time. Someone on a neighbouring table waited ages for a beer which was served flat and had to wait a long long time for a replacement. Our tear and share bread was so over cooked, we struggled to cut it with a pizza wheel. The fish and chips were very tasty and well presented. The tagliatelle was over cooked and the sauce completely tasteless. The only flavour in the dish came from the nice garlic prawns added as an extra. We decided against deserts as we anticipated another very long wait. While we were there a neighbouring table was re-occupied but was not sanitised between guests. This could have been so much better! Breakfast was easier because it’s self serve, but it was busy and the few staff were unable to keep pace so tables took a long time to be cleared and longer to be cleaned. We had to get our own cutlery as this job was also slow. Breakfast selection and quality was quite acceptable. We were happy with the hotel but it was badly let down by the extremely slow dinner service.

The room we were allocated was in the Lodge and not in the main hotel. On the positive side the Receptionist was friendly. The bathroom was ok, bed appeared to be clean and comfortable. Negative side as soon as we walked into room 107 we could smell the damp. Above the door was mould, every corner of the room had cobwebs and spiders. Very unclean! We asked for another room and were given 111. Still not very clean but better. Bed rather lumpy but ok and shower hot. The soundproofing between rooms was particularly poor...we could even hear next door zipping his suitcase up! To top it all we asked the lady at the bar if we could have a coffee, she was rude and rather blunt saying filter coffee only and she wasn't turning on the machine now to make any ”fancy coffees” it was only 9.25pm!! In fact we hadn't specified a ”fancy coffee” but we gave up and went back to our slightly damp room! Suffice to say we will not be booking a room at The Angel again.

The location is perfect and walking distance to main sites. The Japanese restaurant is also wonderful. The room is clean and spacious. However, data access and wifi is limited. Overall it was a very wonderful experience staying at Kyoto room