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We spent two nights at Amberley Castle. It is a remarkable quaint building oozing with history. Being a castle the rooms are perhaps a little smaller than average but that is part of the quaintness and character. The whole place is beauttifully maintained. Apart from the building itself there are gorgeous grounds and the neighbouring village of Amberley is a picture postcard delight. The staff in the hotel were exceptional, particularly Michael and Henny and the food is everything you would expect of a 5 star hotel

We fancied a night away and noticed the Autumn break offer. This was - 1 nights stay, 2 course dinner and breakfast. Total cost £149 which sounds like great value right well… We upgraded to have a room in the main hotel for £4 extra, and wish we hadn’t bothered. This was old, tired looking and probably needed redecorating. Off to dinner we went..the menu sounded ok but this is where things went wrong. I went for the Hanger steak. However this was inedible, it was so chewy you simply couldn’t get through it. Which lead me no option but to complain. There were no waitresses/waiters about so I reported to reception. The young lady on reception desk was very apologetic and said she would ask someone to see me. A few minutes later a waiter appeared and understood my issue but the best he could offer me was two free drinks, this was because there was no management onsite or contactable, it was now too late for another main meal to be cooked appropriately. He said he would go away and try and work something out but. After a while he returned and the best he could do was give us the bottle of wine we had free of charge and free overnight parking (£7:50). By this time I was really hungry so accepted his offer and we ate somewhere else. I find it shocking that no management were available to deal with these sort of situations, it shouldn’t be left to inexperienced staff members like this. Hence I don’t expect we will return.

The hotel is in a good location in the middle of Arundel, near the castle and the river. We stayed on a Saturday night and also had dinner at the hotel. We stayed in room 6, which was a bit small as it’s sold as an ‘Indulgence Room’ and does not even have a wardrobe. The bed was comfortable and the bathroom was fine, with a nice shower. The hotel menu was good, with a good selection of dishes, and the food was very nice.

Saturday night stay for 2 expecting a quiet night to break up a 700 mile journey. Room, food and facilities generally good. However the hotel hosts events and there was a very noisy party hosted on the night of our stay with disco music until midnight. This was unexpected and ruined our quiet night. Reception advised that the party was a last minute booking and they would usually call guests to offer cancellation if it was a problem but had not had time or overlooked calling us. For those wanting a quiet night, it would be prudent to check that there is no similar event on the night they wish to book.