Best Arbroath Hotels

We booked a Christmas lunch for 60 people on the 8th of December. Just before service one of our party became unwell. The staff could not have been more caring and helpful, assisting with the person who was unwell and liaising with the ambulance service. Due to a wait for an ambulance they were not able to serve our meal until over an hour after the original time. We all, naturally, expected that there would be some compromise due to the long delay but everybody's meal came out freshly cooked, piping hot and delicious. I do not know how they managed it but full credit to the kitchen and waiting staff. Thank you.

We started the trip in the bar with quick orders of drinks but found it quite strange that there wasn’t a drinks menu but other than that we sat in a comfy lounge area and then checked in quickly our room was really spacious for the price then we went down to enjoy the pool amenities which with a heated pool quite large and a steam room with eucalyptus oil we assume by the end of our night were so relaxed which was our entire expectation for the trip and the hotel exceeded it

On checking in, we were listed as room only when it was B&B with an email to confirm this. We were allocated room 123 but found it already occupied when we got there, fortunately there was nobody in the room at the time. Reception were apologetic and gave us room 134, a further 2 flights of stairs for my arthritic knees to contend with. When I attempted to iron a shirt, the ironing board completely fell apart and I had to place the board across a chair - I reported it and a replacement was in the room after dinner. We then discovered the TV didn't work 'no signal' came on the screen. I informed Reception the next morning and was assured it would be fixed. Returning to our room after 4pm the TV still was not working and we phoned Reception who sent somebody up after about 20 mins. He was no more successful than us but reassured us that we could watch You Tube if we liked. He gave a ludicrous explanation that the aerial couldn't cope with the demands of all guests TVs and mobile phones. The next morning having washed my hair, I switched on the hair dryer which worked for about 5 seconds then stopped but made some alarming noises so I switched it off to avoid any potentially fatal mishap. On checking out, a half hearted apology was the best the Receptionist could offer. A letter of complaint to the Manager has gone unanswered after 10 days but I'm sure the adverse nature of this review will provoke a response.