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Reception and staff, shuttle bus etc. Were very helpful, welcoming and friendly. Hotel very clean, food limited menu but lovely food. Shuttle bus fantastic. No other amenities. Bar was awaiting delivery of draft and bottled beer for 3 days so we had to go somewhere else for a drink. We had booked late check out and were woken up by housekeeping early, explained we had late check out but were woken again by phonecall from Reception asking us to vacate room, it took me to go to reception with proof to which the woman responded 'oh it must be on other server' ??????? Why wasn't it checked then? Completely disorganised. I spent the time I paid for late check prooving I'd paid for it??????? No apologies! Very disappointed. So no drinks or explanation as to why they had let it run out if as they said hotel was 'booked out' that weekend so they should have made sure they had stock and absolutely no regard into what I'd booked and paid for! Really felt sorry for ground staff as management should take responsibility for these issues instead of letting the staff at hotel get burdened with management mistakes! Very let down with mis information and not very good management skills and planning for their visitors stays!

Booked this accommodation to stay in following a late flight into Bristol airport. We arrived at 01.00 the instructions for finding the accommodation and our room were easy to follow. The room was comfortable and warm as were the 2 single beds. The room is not somewhere I would stay for longer than 1 or 2 nights as there was no hanging or wardrobe space. Shower was good and the usual toiletries and towels were to hand, including flannels which makes life easier when you are packing again. We would certainly stay there again either before or after an early morning flight from the airport. Most importantly the goat is friendly