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The hotel staff I spoke to were great, room was ok - comfy beds, I actually slept all night once I was able to get off. The walls are paper thin though and I could hear the full conversation of our neighbours - this went on quite late for us. Spa is fab - when it’s all in working order, this is the first time we’ve visited when the hydro pool has been working - so you might want to check this if you’re planning to visit. The sauna had been switched off and unfortunately we weren’t in the spa long enough for it to heat back up, but we enjoyed the pool & jacuzzi. The food at the birdcage restaurant is delicious but the service lets it down - slow & sloppy! We had to get the attention of 3 staff members who had been stood in the kitchen talking for 5 minutes, just to pay our bill, as nobody was on the floor. They also have no communication - I paid to get £50 food allowance and the food was still on my bill - had I not checked I would have been out of pocket but the staff should know we have this as we booked through our room number. Its a real shame the place has these let downs because despite all of that I do actually enjoy coming here, but soon I think the bad may outweigh the good and make us venture elsewhere.

AVOID AT ALL COSTS. Only gave it a grade of one as wouldn't let me leave zero I unfortunately booked my parents into this , and I use the term very loosely, hotel at the beginning of December 2023. And only did so as they let dogs stay there with them . I deeply regret booking them in . The lighting was so poor that they couldn't read by it I suspect this was so you couldn't see how dirty it was when you walked in and complain about the room which the lady that showed them to the room and she disappeared extraordinarily quickly, I imagine for the same reason. There was dust everywhere, seen in the light of day. There was used pizza boxes in the bedside drawers along with other rubbish , I suspect this was because there was no bins in the room . The toilet was filthy,old and noisy , the shower had black mold on the tray and up the woodwork. Very small TV with wires everywhere. The bed head board was broken. They slept in their clothes as the mattress was covered in blood and urine stains , it did have a sheet on mattress. Also mattress was completely worn out and compressed to approx 2inches thick when sat on. They didn't get to sleep till approx 4am because of the noise coming from the room nextdoor that seemed to have a revolving door because of the amount of times people were in and out. Also when they paid it was under a different name The Sportsman Hotel. Good job they done do breakfast as they wouldn't have eaten anything that was made there if the state of the room was anything to go by . They just had to post the keys through the letterbox as there was no one to give them to in the morning .

funeral reception booked for today 29th may, @ 2.15pm. the family come from australia for the funeral and i done the booking.i got to the pub at 2pm to find empty tables. 1 barmaid starting to put cups and saucers out,followed by an urn for the boiling water for the 20 coffee,s and 20 t,s that had been paid for.people started to turn up,its now 2.30pm and still empty tables, the 1 barmaid knew nothing of the reception and was very apologetic, i asked ref managers ,under managers and was told only 1 manager onsite but she was upstairs.no boiling water for the hot drinks ,no milk, no spoons, no serviettes, the machine was not switched on so nobody had tea or coffee.by now ive asked 3 people where is the food , and told it would be 5 to 10 minutes.about 14.45pm the food started to arrive some out in the passage way,not good.now this has been my local for 24 years and i feel totally embarresed that this was the best they could do with visitors from the other side of the world,poor poor service, the 2 girls were run ragged, but this is down to management, so lay your heads down in shame for a disgraceful exhibition, so the way i see it a refund for the hot drinks that could not be had is due as a minimum starting point.disgraceful and embarrassing.