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Beautiful hotel & restaurant in a perfect location looking out over the bay. The owner and staff were absolutely excellent, very friendly and hospitable to weary travellers. I had to leave at 5am thanks to the ferry company letting me down and having to re-book a stupidly early ferry on to the Orkney Isles, so I couldn't check out as normal and arranged with the owner to leave the room key at the unmanned reception desk before normal operating hours.

Having booked Shieldaig Lodge for a birthday stay, I was concerned by recent negative comments on TripAdvisor and almost cancelled at the last moment. I was impressed at the General Manager’s personal response; her appreciation of reviews, her re-assurance on the hotel’s commitment to addressing complaints, no matter how minor, and her personal concern that any guest would have an unpleasant stay. Having spoken to her, as well as exchanging emails, my wife and I decided to stay as planned. We are delighted that we did and that the negative reviews did not lose us a memorable, high-quality experience. The setting is stunning. Our welcome was warm and engaging. The décor, based on recreating a last century hunting lodge personality uses Harris Tweed, in particular, to create an understated elegance enhanced by memorabilia and artefacts. The public area furnishings are sumptuous. Our room was immaculate and well-furnished with a modern bathroom (great shower and underfloor heating). Dining was exceptional, both dinners and breakfasts, based on local ingredients – from scallops to haggis! The wine list was impressive. Staff were efficient and engaging. To run a hotel in such a country area (the Lodge is just off the NE500 tourist route) is undoubtedly a challenge, but Shieldaig Lodge rises to that challenge with style and substance. High quality hotels are not budget-retreats, but the costs here are in line with comparable luxury hotels where we have stayed in rural Scotland. The key of course is value for money. And yes, we had great value here. No hotel can claim the perfection that they and their guests aspire to, but to admit to and address guest concerns, is the sign of a well-run hotel. We will return and would certainly recommend Shieldaig Lodge.

Lovely stay from start to finish, all staff were very friendly and welcoming. Beautiful location and views I recommend upgrading for the sea view room it was very spacious with great views. In the evening you can sit in the reception lounge with music or in the main bar which is huge. We mentioned we were heading over to Nairn next and received nothing but great recommendations of where to go there by Ronnie the very friendly bar man. There isn’t much to do in gairloch for the younger generation but the bar at the hotel is open till 11 so it’s great for a stop over on the way up north and amazing drive up there.