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The hotel itself was lovely, room was great, except for the hairdryer, which didn't work. When we went down to breakfast I mentioned it to the receptionist/waiter, and he said 'Yes it plays up sometimes'. The coffee was cold. I asked for poached eggs, but he said the stand in chef didn't know how to make them. When the food arrived I asked for cutlery and he pointed to the far end of the room. There were 7 of us in the room but only 4 serviettes. I had to ask for the toast and was told it was still cooking, but when it arrived it was cold and 2 slices between us, 1 of which was the crust.. Suggest you go out for breakfast.

This is the worst experience I have ever had in my life 50 years of staying in hotels and nothing prepared me for a experience like this PLEASE AVOID THIS HOTEL Was shown to my room and TV was broken ,So I asked to be moved It was late at night, so I got settled popped the tv on and started to fall asleep Was woken up by a buzzing sound , turned the lights on and never seen anything like it in my life 100s of flies all over the room Dead , half dead and flying around I went down stairs to complain and say i will be leaving and would like a refund I was told aggressively by the staff that maybe I left food out , and sometimes flies going that room They offered me some fly spray I asked for a refund and they said no refunds you booked the room I would not leave with out my money back and they rang the police saying I would not leave Police arrived seen the room and told me to report them to environmental health and was so sympathetic towards me Staff frightened me and I have never felt so scared in my life and upset Never got a refund they point blank refused and said it’s only a few flies But there was over 100 As I packed in a hurry I left my perfume there , I went back asked for my £100 perfume back and they had stolen it and said it’s not in the room I have sent the photos to environmental health , And they will be taking it further Awful staff , WORST HOTEL I HAVE EVER BEEN IN

Went for afternoon tea with my sister to celebrate her birthday Had a table on the terrace with a lovely view The tea was really good Sandwiches lovely and fresh with a good selection and very nice selection of cakes too Would definitely go again we had a very enjoyable afternoon Used a buy a gift voucher which was also no trouble for the staff who were very friendly and helpful No complaints at all

We'd initially booked the Quays Room - positioned as ”executive plus” on the website. Making the usual allowances for the building being old, this was a horrible room. The carpet looked like it needed a deep, deep clean; the ceiling had massive cracks, but the real kicker was the windows. The website for the hotel says: ”Located on the first floor of the manor house, this room offers views of the roof top terrace.” Does it, though? Or does one window look out onto a small area surrounded by walls on all four sides? Kind of an accidental void caused by the layout, rather than the sort of thing you'd expect from a ”roof terrace”. As a side note, you could gain access to this - ahem - terrace via an unlocked door in the corridor, which means that literally anyone could, should they choose, pitch up outside your bedroom window. Hold on, though - it's a dual aspect room. The second window looks out on a scene so grim they've permanently boarded it up with wooden slats, which you can fiddle with and squint through to see some more roofs. Absolutely understand that not every room can look out onto the Gloucestershire coutryside, but if you're booking a room pitched as being not merely executive, but executive plus, and priced accordingly, you don't expect to wind up in a space that would have been considered a bit much for the First Mrs Rochester. We elected to change rooms - paying a whack extra for a room above the spa. Like the Quays, this also wasn't worth the price being asked, but we rationalised that the additional £40 a night was a surcharge in order to not be spending time in the miserable Executive Plus level. The spa side of the hotel is better - it felt a lot cleaner, the rooms are currently being renovated and upgraded (ominous that a management response here says they're only overhauling 20 of their bedrooms, as this implies the Tumbledown Manor side are going to be left untouched.) The walk-in shower is brilliant, but feel sorry for the cleaning staff as the floor hasn't been laid properly so it doesn't quite drain properly and must be a faff to clean. The rooms further up the corridor appear to have actual, proper balconies - ours didn't, as the pool was beneath us and for some reason they'd decided we weren't allowed to get onto the terrace outside our room. We had a bit of a view across the garden to the trees, although much of it was of the green roof of the pool. You can't control the temperature of the room at all - the first night it was way too hot, but there wasn't even an off switch for the heated towel rail. We opened the windows and just about made the room bearable. The common areas of the hotel had radiators blasting out at high levels - maybe something was broken as a lot of doors were propped open the next, more bearable, day (including external doors, which was cooling but interesting from a security perspective.) Ironically, this part of the hotel has an actual roof terrace, with seating and views, which would

This is a functional little hotel that is close to the train station. Don't expect luxury, but you can expect friendly and warm service, and a spacious room. The reason I booked this hotel was due to the rail strikes. I was on a business trip and meant to be taking the train to London that evening but wasn't able to. Furthermore, it was the Cheltenham races and all the other places had already been booked out. This room was a lifesaver for me. I was exhausted from an intense itinerary and needed a place to sleep and freshen up. I was pointed to the supermarket close by. As there were all the cutlery and even a microwave in the room, I had no issues rustling up a hot meal for myself. I am giving this hotel a high rating because the overall experience exceeded my expectations. I just want to make it very clear that guests need to understand this is not a fancy establishment designed for holidaying, but if you are travelling for work purposes, this will come close to being home away from home.

The staff on the night Dean and Dee were amazing very cooperative and friendly. I received all the help and support that I needed. Georgia the event manager was very helpful also provided me with all the information that I needed and got everything sorted for our event making it less stressful for me.The venue itself is extremely well kept very tidy and you get a lot of space for a very reasonable price. I am very happy about my experience at the robinswood hotel and would definitely recommend:)