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Unfriendly greeting on arrival, we arrived before 3pm and as usual we politely asked was our room ready and were abruptly told check in is 3pm. Maybe the receptionist could perhaps of checked to see if the room was ready before being so abrupt and returning to his mobile phone. Room smelt of stale smoke and had a fan going full blast to hide the smell. We were going to ask for another room but we were only there for one night and after the warm (not) welcome couldn't be bothered with the discussion so opened the window as much as possible to help get rid of the smell. Maybe a mention of this when we checked in would have been favourable. When we had a drink at the bar in the afternoon there was a problem with the card machine so we had to put the drinks on the room tab but when I checked my account £6.50 had come out of my account which no-one could explain why. The bar attendant was a young girl and she dealt with it excellently speaking to her manager and getting it sorted out We had dinner in the restaurant where we found the menu was quite limited however what we had tasted good. The wine list for the rose was not up to date and from what we were told there was only one choice available and had been that way for some time. In the bar area before and after dinner it was really cold and when I spoke to the gentleman behind the bar he said it was because the air con was blowing out cold air and that this was normal. It remained this way until about 22:15 In all it was a bit of a let down, the drive into the hotel through the golf course was beautiful but our relaxed mood was soon removed once we got to reception.

Hotel location is far from Harlow mill, not too far away, not very close The town was originally a remote place. The customer came to the business trip. The hotel brought its own restaurant bar. It is better than the hotel itself. The hotel is the kind of domestic hotel. The town of Samsung is already the best. But the restaurant is very good The decoration is very antique. The menu is rich. The dishes are delicious. If it is still recommended, eat It’s not very good to live, but it’s estimated to be good here.

Friendly staff at hostel run by landlord, wife and sun. Provide service, japanese cuisine from Osaka, found it very tasty with many flavour range in the meal Hostel situated in a park, quiet location. Great self caring facilities, has additional kitchen with gas hob with microwave and oven. Also additional food added occassionaly, ideal for budget and also close distance travel to london and Stansted Airport. I want to book to come back to again here in the future, I enjoyed stay here.

When I originally phoned the hotel I requested an early check in as my son was getting married at 2pm. I was asked to call the day before to check times which I did, as they we're still unsure I was asked to call again the morning of arrival. The receptionist was extremely helpful and said we can arrive for an 11 check-in but as there were 4 of us we would be on separate floors which wasn't a problem. We arrived at 11am to be told we were on the same floor as she had managed to jiggle the rooms around. We wanted some more tea, milk and sugar for our room and we're given a handful of everything which was great from the very helpful cleaner and again for the other 2 people in our party at the front desk who again couldn't have been more helpful. The self service breakfast was brilliant. Couldn't fault anything. Thank you again for accommodating our needs.

From the moment I arrived I was given the VIP treatment. All the staff were helpful from helping me with the correct car parking procedure as I was running late. The meal was an outstanding five course which deserved a Michelin Star, at an unbelievably competitive price. I should have photographed at least the main course, starter & desert. Very sorry. The function room when I think about it now, was a bit on the bland side but wasn’t noticeable on the day due to the great company I was with and the wonderful band that entertained us. The restaurant area was more cosy and intimate, so ignore the bland function room. The whole hotel was immaculate and spacious with large rooms and plenty of car parking spaces. Wishing people a nice stay like myself.

We recently had our wedding at Down Hall Hotel and Spa (October 6, 2024), and I cannot express enough how incredible the experience was from start to finish. From our very first viewing to signing the contract, and throughout all the planning stages, Tracy and the entire team truly looked after us every step of the way. I checked in the day before my wedding, and the staff went above and beyond to make me feel so special and cared for during what can be quite a nerve-wracking time. The attention to detail, warmth, and care from everyone at Down Hall made all the difference. On the big day, everything was absolutely perfect. The venue was stunning, the team was on hand to ensure everything went smoothly, and we couldn’t have asked for a better day. Down Hall made our wedding day magical, and we are so grateful to Tracy and the team for making it such a seamless and memorable experience. Thank you Tracy, thank you Down Hall team, for making our dream wedding come true!