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Double Plus Room No Window LOCATION This hotel is super fit for purpose! Located in the Terminal 3 Arrivals hall at the far end (next to the buses and coaches terminal), there’s just a large sleek wooden reception desk behind which the stairs and lift to the rooms are. ROOM Normally I could not stay in a room without windows, but for the purpose of sleeping a few hours before your flight, the rooms make perfect sense. Just enough space for a couple carrying two midsize suitcases. There’s a kettle with coffee and tea, a simple TV, hotel phone. The bathroom, small as it is, impressed me most: new, clean, well designed. No hair conditioner though. FOOD From the refrigerated shelves at the hotel reception there’s a decent choice of food and beverages a la Pret A Manger. Alternatively: cafes at the Arrival Hall SERVICE Fine. Though upon check in we were asked to fill in the hotel form with our details but we arrived so late at night that I turned it down as we were just too tired.

This was booked by my company at short notice. I would not advise choosing to stay here. Dated and lacking any effort to tidy up external areas the hotel has had no investment. This is a shame as the site is well-located and has character and a bit of history. There is evidence that the hotel is used to support international travel which was evidenced by the derogatory comments left on the bathroom mirror concerning Luton airport which appeared in the condensation after my first shower suggesting that the room cleaning was slightly haphazard. There is a need for just basic handyman work, really simple activity like touching up paintwork, holes in walls etc and removing obsolete room fittings for hairdryer and kettles that have been replaced by plug-in models. The bath plug didn’t work and shower head spray couldn’t be adjusted, wobbly toilet flush etc. Even the ‘new’ annex, which I stayed in, is looking very tired. Basic administration and effort was lacking such as updating the room folders with correct information. No mention of the internet password in the room – which required a tramp down to reception to ask. I did it just so I could leave this review. There is a nice array of coffee making items but rather marred by a lack of teaspoons which required me to stir my hot chocolate with my toothbrush handle. The signs and literature refer to the site as having a restaurant yet it doesn’t even provide a breakfast. It mentions the site as a venue for functions such as weddings; the state of outside areas and communal areas would not support this assertion. A bit of TLC could make this a good hotel and venue.

Always helpful staff. No significant airplane noise, given that the hotel is very close to a landing path. Good to see that the hotel still has refrigerators in the rooms. Well equipped gym for a smaller hotel. An easily walkable mile from a large Tesco supermarket. Our favorite Heathrow hotel!

Nicely decorated, simple but modern and classy. Clean, accessible options available. 24/7 room service is a great service especially for late travellers but more options would be great. Shower & soaps were nice, bed was large and very comfortable. Could do with leaving a toothbrush kit as most hotels do being an airport hotel. Staff were friendly and accomodating, i am late stage pregnancy and staff accommodated me with offering a room close to reception. The price is very fair for the overall experience. Would recommend and would stay again.

This is the first time I have booked a hotel alone for the night before a flight and I was very impressed both with the hotel and its reception staff who arranged my transport to the airport for me too. I would use again and recommend

this is amazing, i stayed here with my friend. he said he liked me and hugged me from behind. i can't believe that night has passed. maybe i will come here again next weekend, it was so much fun with him

We booked 2 rooms but they said cannot be closed to each other. We changed to a suite that was close to the 2nd room, then I found out that the room was very big, enough for 4 but according to the manager, cannot just use one room as the room was only for 3 adults. As I have full paid, no refund accoding to manager. Fair deal but not nice. The location is very close to terminal 2 but walking to terminal 3 without any lugguage needs at least 15 min. Beware. Otherwise as expected from a chain hotel.

🎉This is a wonderful hotel with a clean and elegant environment. The rooms are comfortable and well-equipped, providing an enjoyable stay. The bed is soft and clean, ensuring a great night’s sleep. The staff is friendly and attentive, always ready to meet guests’ needs. Breakfast is plentiful, with fresh and delicious options. The hotel’s location is very convenient, with easy access to transportation, making it ideal for business or leisure travelers. Overall, it was a highly satisfying experience, and I would definitely recommend it! 😋The English breakfast at this hotel was also quite good, with a nice selection of freshly prepared items. It added a pleasant touch to the stay and made the mornings even more enjoyable. 🚬The smoking area downstairs is also quite elegant, providing a comfortable and pleasant environment. It’s a thoughtful addition for guests, allowing a relaxing space without affecting the hotel’s overall ambiance.

The hotel is linked thru the cover walk way about 400 meters away. Great location for those hv flight connection. The room is clean, well appointed. The breakfast is good too. The only thing which can improve is the water pressure in shower