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This was booked by my company at short notice. I would not advise choosing to stay here. Dated and lacking any effort to tidy up external areas the hotel has had no investment. This is a shame as the site is well-located and has character and a bit of history. There is evidence that the hotel is used to support international travel which was evidenced by the derogatory comments left on the bathroom mirror concerning Luton airport which appeared in the condensation after my first shower suggesting that the room cleaning was slightly haphazard. There is a need for just basic handyman work, really simple activity like touching up paintwork, holes in walls etc and removing obsolete room fittings for hairdryer and kettles that have been replaced by plug-in models. The bath plug didn’t work and shower head spray couldn’t be adjusted, wobbly toilet flush etc. Even the ‘new’ annex, which I stayed in, is looking very tired. Basic administration and effort was lacking such as updating the room folders with correct information. No mention of the internet password in the room – which required a tramp down to reception to ask. I did it just so I could leave this review. There is a nice array of coffee making items but rather marred by a lack of teaspoons which required me to stir my hot chocolate with my toothbrush handle. The signs and literature refer to the site as having a restaurant yet it doesn’t even provide a breakfast. It mentions the site as a venue for functions such as weddings; the state of outside areas and communal areas would not support this assertion. A bit of TLC could make this a good hotel and venue.

When you say Hilton you ca be sure to have a comfortable stay in there. The location of Hilton Garden Inn Heathrow is suitable and just 6 min drive from terminals 2 and 3. Be careful not to mix the Hilton Garden inn which is directly in the terminal 3. At the hotel spacey parking is available with additional 15£z Beautiful reception with ambiance. Hallways with Hilton style. Room is a bit small but comfortable. Yet the best beds, pillows and duvet for the most cosy sleep are here!!! Shower and tub are available in the room. Breakfast was not available in pit option yet we had the room with a read deal- 2 queen beds with 81£.

Double Plus Room No Window LOCATION This hotel is super fit for purpose! Located in the Terminal 3 Arrivals hall at the far end (next to the buses and coaches terminal), there’s just a large sleek wooden reception desk behind which the stairs and lift to the rooms are. ROOM Normally I could not stay in a room without windows, but for the purpose of sleeping a few hours before your flight, the rooms make perfect sense. Just enough space for a couple carrying two midsize suitcases. There’s a kettle with coffee and tea, a simple TV, hotel phone. The bathroom, small as it is, impressed me most: new, clean, well designed. No hair conditioner though. FOOD From the refrigerated shelves at the hotel reception there’s a decent choice of food and beverages a la Pret A Manger. Alternatively: cafes at the Arrival Hall SERVICE Fine. Though upon check in we were asked to fill in the hotel form with our details but we arrived so late at night that I turned it down as we were just too tired.

2nd time we've stayed here the night before a flight and overall very satisfied. The rooms are clean and well equipped and the beds are large and very comfortable. Less than 10 minutes by Uber to T3 and very short walk away from a decent pub. Only complaint is that we parked outside the entrance briefly while we checked in and got lumped with a £5 parking fee which is not made clear by any signs. We tried to question this at the desk but the staff's first language was not English and they didn't understand our query.

Nicely decorated, simple but modern and classy. Clean, accessible options available. 24/7 room service is a great service especially for late travellers but more options would be great. Shower & soaps were nice, bed was large and very comfortable. Could do with leaving a toothbrush kit as most hotels do being an airport hotel. Staff were friendly and accomodating, i am late stage pregnancy and staff accommodated me with offering a room close to reception. The price is very fair for the overall experience. Would recommend and would stay again.

Touching distance of an airplane it’s that close to T5! Great location but some issues on this stay to do with room allocated (given one with an extremely noisy vent, not what you want when needing sleep for an early flight), which they didn’t want to change initially. Other issue was with payment - I arrived earlier than check in and so made a payment before heading into london. When I got into my second room (!) I then got a phone call ‘demanding’ I make a payment. Cue me sending screenshots of the transaction and some back and forth. Resolved a complimentary glass of wine offered but nevertheless.

Front Desk services required improvements- Location wise is great, just 1-minute walk away from London Heathrow T2; u can access directly through the same level of the Arrival Hall through the sheltered multi-storey car park. If u can come from London’s metro, walk across the bus lanes but do watch out the direction because limited signs available. The front desk services sucks, they basically like a bunch of standing brochures repeating the sentences; without even care of what the guests said. They just wanna check in the guests at soonest possible speed. The room and linens are clean, good for an overnight stay

The hotel is about a ten-minute walk from Heathrow Airport T4 and has a dedicated covered corridor. If your flight time requires you to stay near the airport, this is definitely the best choice for you. The two hotels under IHG are in the same building, sharing an elevator corridor and an atrium (by the way, this atrium seems to be the prototype of the famous horror game ”back room“).

To here because of catching the flight after checking out from the uni student hall. The hotel is close to Terminal 4 of Heathrow Airport and the instructions for going to the hotel are clear, just about 5 minutes from the terminal exit near Heathrow Terminal 4. Go upstairs via the lift to the level written 'hotel'. The staff is very nice and they allow me to check in at about 12PM which is normally after 14PM without any charges. The staff is friendly and willing to solve problems. The room I got is really nice and see no dust or trash in the room. The bed is nicely tidy and all the devices in the room like tv, clothes iron and its desk, dryer, etc. The free breakfast included for all guests is not very impressive but fair enough. It's a buffet and it had bread, beans, bacon, sausage, etc, just a classic all-day breakfast you can get in the UK. The check out process is simple, just drop the card into the box named Check Out and you can freely leave.