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We had booked into the Wash & Tope for my husbands birthday as we wanted to look around Hunstanton. The room was clean but very dated. The single beds were so narrow that he fell out of bed during the night although his bed was up againgst the wall. ( he is 84yrs old ) Definitely need some hooks for the towels in the tiny bathroom as well as in the room. Complimentary tea/coffee/biscuits very nice - thank you. Staff very friendly. Although we are dog lovers we personally don't agree with ' dogs been allowed in the rooms especially overnight ' Hotels are for people not animals. 2 rooms that we noticed had dogs ( one had 2 big dogs ) on the 1st floor and whenever someone walked past those rooms at night, the dogs barked !! At breakfast the 1st morning these 2 dogs were sitting under the table with their heads up over the rim and on the table surface !! Sorry, not my type of scene. We left that lunch time and forfeited our 2nd nights stay.

We were booked to stay 7th to 16th September. Nigel was all smiles when he greeted us and showed us to The Woodshed which looked like a very nice conversion. I noted that there was a Rat box by the front but it didn't appear to have an active run to it and being a rural setting it didn't surprise me. However, that night, after we'd settled in bed, if you can imagine Rats doing 'Riverdance' with clogs on then that is what it was like all night in the ceiling and wall cavity right next to my head! Very difficult to sleep because there was loads of them making a terrific noise. It would go quiet for a while then kick off again. At breakfast Mr Marsh was not available for comment. In the breakfast room my wife picked up a Yoghurt that was out of date. I noticed the recyclable bottles of milk and orange juice had loose caps and when, whom I assume to be Carol, opened the fridge then I saw bottles of milk and orange juice with no caps at all so there was no way of knowing how fresh these were. Given the Rats then I could only bring myself to eat one slice of toast. Carol? said we could move to The Dairy but only for one night. When we were shown it then again, it looked like a nice conversion. However, while Carol? went to get some cleaning materials to give it a quick 'go over' I decided to have a look around to check for Rat runs. Sure enough, when I got round the back of the building there were fresh Rat runs, urine trails and when I opened the door of a cupboard attached to the back of the building then the floor was smothered with fresh Rat droppings. Suspecting that they may also be in the wall cavities then we decided that was enough and we packed our stuff and left. Our reason for choosing Heacham was that, in order to have a holiday, my wife is dependent upon kidney dialysis for 3 days a week. This can be extremely difficult to arrange but she'd got 3 days booked with a holiday dialysis unit in Dersingham so we had to try to stay in the area. Failing to find alternative accommodation then we returned home and managed to book an alternative from where we could honour the booked sessions. We decided to get through this and then contact Mr Marsh. When he told me that, in his opinion, the Rat infestation was seasonal then I told him that I was involved in gamekeeping and in my opinion all the evidence pointed to a long term infestation and I asked him to refund our £912. He said that he couldn't do so unless I wrote to him, which I have done and he has signed for the letter but he's made no attempt whatsoever to contact us. Given that he took our money knowing that, at the time, the place was infested with Rats and is refusing to refund us then we're preparing to escalate our claim. I post this review in the hope that other people do not lose out.