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Great hotel on the outskirts of London. Great value. Decent fitness suite and pool . Breakfast was a buffet of good quality. Great value . Loved the atmosphere and access to drive to .

Delayed on check-in without explanation. Friendly staff. Good WiFi signal in room. It would be convenient to have a desk lamp in room.

服務很貼心，每日打掃很及時，會根據客人的習慣贈送汽泡水、牛奶等飲品。餐廳的啤酒、羊排都不錯，比很多英國餐館強，入住客人用餐還有12%優惠。

Fantastic location so close to Surbiton station meant after a speedy check in was able to get the train into london to catch a show. Parking was available not too far away and as we had to rush for a train our luggage was taken to our room ready for our return. The room was clean and bed extremely comfortable with a fab jacuzzi style bath. The spread at breakfast in the morning was delicious, and whilst there was no cooked option, what was available was delightful. Fresh juices - orange/apple, yoghurts, granola compotes, cereal, bread/toast/bagels/muffins, cold meats, cheese, smoked salmon, tomato, cucumber, cook your own boiled eggs with timers, fresh fruit - apples/bananas/satsumas/grapes, croissants/pastries, freshly prepared choice of coffees and teas. Set us up for the day of sightseeing! Every interaction with staff was professional, helpful and genuine! All with a smile 🙂

I used to work for Shell, and so visited what was then known as The Lensbury Club many times. We booked The Lensbury Resort in a fit of nostalgia. Not much has changed in the 30 years or so since I last visited. The rooms are comfortable and our Deluxe Double was quite spacious, with a large sofa, plenty of wardrobe space and a modern bathroom that included a nice bath as well as a large shower cubicle. On the downside, the main dining area is cavernous and little has been done to make it feel more inviting. The food is quite average and the chef has made some odd choices: for dinner, the Thai cauliflower & chickpea curry is more Indian than Thai and had little flavour. The lamp rump was tasty. The ”hot chocolate with whipped cream” came with no whipped cream and when we asked, we were told there was no whipped cream. Most bizarrely, from the lunch menu the BLT was seasoned with a mountain of thyme in the mayonnaise - a very odd combination and not one that works at all well. It's also annoying to be reminded more than once that ”service charge is not included.” The pool is OK but there were a lot of young children at the weekend so not particularly enjoyable for swimming lengths when you have to avoid kids bombing into the pool. The piece de resistance though was being woken up at about 4am when some new arrivals tried to get into our room. They tried more than once even though we answered the door and told them it was our room. They showed us their key and it had indeed been noted with the same room number as we were in. After that we were also visited by security who clearly thought we were lying about it being our room. We mentioned it at check-out and were told to complain in writing.

We stayed here overnight whilst visiting Hampton Court Palace, the hotel is just a 10 minute walk away. Our room was modern and clean but we found there wasn’t much room around the narrow, double bed, barely enough space for the very small tables on either side. We were well supplied with complimentary coffee and tea and there were towelling robes available for our use. We had our evening meal at the hotel which we really enjoyed, the quality of the food was excellent and good value for money. We were a little disappointed with our breakfast experience. Several things could have been done better, the toaster was faulty and inefficient, it needs replacing. Both our breakfast orders were served with items missing or not ordered, my poached eggs didn’t turn up and my husband had a sausage which hadn’t been ordered. It was a while before we received our tea and coffee, then we had to ask for milk. Having said that, the staff were quick to apologise. We found Jack and Diane to be particularly helpful and efficient. The hotel seemed to be very quiet during our stay and at times the staff seemed to be underworked.

English breakfast can be accepted, clean, extra bed needs to communicate with the hotel