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The hotel is not what we expected - definitely a boutique hotel, with lots of rock related posters throughout. I had booked it for my mum's 80th birthday trip not realising the above. We were greeted by Amy on reception, who was young friendly and helpful, giving us our room number and keys. Our room was huge, with lovely first impression however not well laid out in design and we had a few other issues. (Little hanging space, fan with 2 pin ug but no adaptor) We ventured out on our first night down to the docks which was a good 25 minute walk however we later discovered a short cut, heading out of the hotel to the left and cutting through KFC and McDs car park bringing you out very close to the Kings Dock. Next morning we came down to breakfast, served by polite, smiling but slightly harassed waitress. Our order was taken and cooked breakfast arrived quickly. Well cooked and delicious. We stayed at The Baltic for 3 nights and although it wasn't necessarily to our taste, and I feel the advertising for the hotel needs to be updated to reflect it as it stands, we enjoyed our stay. We did have some issues as said above but we were felt listened too by both Amy on reception and the General Manager Paul. The location was, despite our first day impression, excellent. Cutting across the road directly from the hotel to Bridgewater Street you can walk through China Town and to Hope Street (15 mins) and to Lime Street Station (25 mins). A nice hotel which I hope can flourish.

If you are heading to Anfield Stadium for a match, this hotel should be one of your best choices. At the very beginning, I thought it was a bit far away from the city centre, however, in fact there are quite a number of bus service to the city centre with just around 15 mins. Ok, by Google map, 30 mins on foot to Anfield. A bit far away? Trust me, you will end up spending an hour to queue for a bus. 30 mins walking back to the hotel definitely is the best choice. Just next to a supermarket where you can buy bottle water, next to Mcdonald as well. Walking back to the hotel and enjoy a British Pub food is also a nice choice. Staffs are friendly, and provide useful tips. Helped me to print out my broading pass. To conclude, my 3 nights stay was worthy!

The location is very good, right next to Liverpool Station, and the train is very convenient. Opposite is the museum, and the surrounding environment is very good. The hotel management is very good, and you must swipe your card to enter and exit the floor. The overall decoration style of the hotel is very fashionable, and the rooms and lobby are full of famous paintings. The room is also very clean and tidy. The only small regret is that the toilet is too old-fashioned and the flushing sound is very loud

The staff are very enthusiastic and feel that Liverpool's service industry is just so good. Outside restaurants, sightseeing buses, museums and other staff are particularly enthusiastic. This hotel pays for breakfast by yourself. Guests staying in the hotel will get a 20% discount, 8 pounds. It is the first time for a child to eat English breakfast, which is very novel and leaves a good impression. The room in this hotel is very big. I have four people with one bed per person. The room is very big, except for the bed.

We previously stayed here a few times before Covid and were so happy to return. We really like this hotel and the lovely friendly staff who always make the stay special. Our king room was spotless, spacious and comfortable and nice and warm. Breakfast was great with plenty of choice and we also ate at the hotel in the evening. A good menu, reasonably priced and the meals went down very well. We love the bar, dining room on the second floor where we could sit and watch the world go by! We look forward to returning.

For me this was excellent value for money to stay on a match day. The room was huge and I do like the old traditional look of the rooms with a huge bathroom along with substantial tea and coffee facilities. It is right in the city centre and although I couldn't check in early they were able to store my luggage securely while I wanderd around the great city

If you want to conquer Downtown Liverpool by foot this Hotel is your perfect base camp. Located on Mount Pleasant the is a sight to reach whithin walking distance in all directions. The rooms are kept simple, but have everything you need. The staff is friendly and helpful, and although most of the guests are young travellers it is a quiet place, so you can have a good nights rest after your days on the streets of Liverpool. You should definitely start your day with a breakfast in the very uniquely furnished Restaurant/Bar. You'll be greeted by the most lovely Denise, who will fulfill your every wish. And while enjoying your coffee and planning your day you should ask her about the poins of interest wihtin the city. She may also provide some interesting facts about the histoy of the building you are staying at... you'll be surprised.

If you are looking for a bare bones hotel in a great location close to Anfield, this will be just fine. 3 minute walk to stadium and great atmosphere on game day with large crowd. However, hotel itself leaves a lot to be desired, at least to American standards. Room was very cold- no thermostats or heater. We were freezing! Bed not comfortable. Very few products provided, including hand soap that was empty. No blow dryer provided in room. Hotel advertised luggage storage, but refused to store bags for a couple hours on our departure day so we had to spend £20 to store bags with a guy across the street (who was great). The shower was hard to get into (strange large step down into it), but the water pressure was great and water hot. Overall, there are much better places to stay in Liverpool. If you aren’t picky, might be fine for a night or two to attend a game, but we regret booking here. It’s only a 10 minute Uber ride from the dock/city center area, and we wish we would have stayed in that area.

The people were very nice and the room was super nice although it was a little dusty and the carpet in front of the bathroom was damp