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It’s a beautiful place, we were very lucky to be upgraded to the Judge Mellish room on the day, it was a large room with a beautiful 4 poster bed, all wonderfully decorated in the style of the time, bathroom was excellent with a fantastic shower, there was everything we needed in the room including a fan, we slept really well, there was a little noise from outside but they supply ear plugs but to be honest it wasn’t loud at all and didn’t need them. The only thing we didn’t personally like was the satin bedding, it looked stunning and luxurious on the bed but personally we prefer cotton. We were welcomed by a lovely lady who showed us to our room and had the room ready early for us on our request, would 100% recommend and would stay again.

I loved it lovely place and good quality room and kitchen was available more than happy to stay again

Absolutely delicious Sunday carvery. All of the meats were incredibly well cooked, tender & carved to perfection. The vegetables & roast potatoes were spot on. The staff are very helpful & friendly. Relaxing environment. Highly recommended!

There was no hot water on arrival, been given a room with disabled shower and with a door linking to another room . After complaining it was changed but the hustle was inconvenient. Wouldn’t book there again. Not what we expected

Just had 3 really, really, enjoyable nights at the BHI. Wonderful location, went on two lovely runs in the area directly on to the North Downs Way. Rooms were fine, great bath and shower, plenty of space. Lovely food, dinner and breakfast were great, in a wonderful atmospheric pub. (Amazing mushrooms at breakfast!) Lovely staff across the board , helpful, friendly, welcoming from reception, to the owner, to the cat, to the wait staff - all lovely. My one, single improvement point would be to have fresh coffee for breakfast over instant. Would absolutely come back - thank you for a lovely friendly stay.

Having not stayed here for many decades now I was hoping for better. It didn’t start well at reception when asking about the offer of papers in a “privilege” room I was told .. “yeah but you gottta pay for them”! An hour or so later I found the booking confirmation which clearly said papers included with a privilege room. A second visit to reception produced a comment along the lines of “I don’t know anything about that” accompanied by a shrug of the shoulders. Not a good start. I was also surprised that there was no hotel services book in room therefore no info on health club, meal times, operation of coffee machine etc. Even the very basic hotels usually have these. A question on this produced the same line of not knowing anything about it! The room wasn’t anywhere near the standard suggested and was extremely tired and not particularly clean with dusty areas all over. Windows were old fashioned aluminium which meant they needed to be closed due to the A20 nearby. This meant they were dripping with condensation in the morning! One of the bedside light switches was broken and was fixed after reporting, unlike the toilet roll holder that was also broken buy never got fixed! The duvet supplied was far too warm for summer and I have no idea why the bed was so massive but it was quite comfortable. The bathroom was adequate, no more. All in all, I think that Premier Inn rooms are much better and an awful lot cheaper! On the good side... The young guy in bar was very helpful on many things, perhaps he should have been on reception? The restaurant food was good in the evening, breakfast simply OK. I just wish those waiting on wouldn't keep calling everyone 'guys'. Because the bar/lounge and restaurant were essentially the same room, the television on at one end does nothing for the restaurant guests apart from annoy them! But the Health club and were pool fine!

This is a very nice hotel with plenty of available parking (a small fee of £5 per night is not unreasonable). We booked a family room which had two double beds for the three of us. The beds were very comfortable and the room had a huge flat screen TV, refrigerator, and a small coffee table with comfortable chairs beside the window. The bathroom was a good size with batch and shower within - the side of the bath may have been a little high for someone with mobility issues. Large reception area with plenty of seating, a coffee bar and bar nearby. The buffet style breakfast was excellent with plenty of freshly cooked food and a good array of pastries. There's also a free gym, pool, steam room and sauna. But, of course, during our two night stay, the latter three were all closed for maintenance! We booked our two nights on separate bookings due to a change of plans. This caused some confusion at reception and took a while to sort out so we didn't have to change rooms.