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The lighting in the whole building is very subtle. Nice and relaxing music and atmosphere. Only one hand and bath towel in the bathroom and, although there were more in the bottom of the bed, we were unaware of where to find these until we checked out. I was in the shower before I realised there wasn’t a second towel and it was too late to phone reception. Booking had 2 names for the room so we would have expected adequate towels in the bathroom or visible in the room rather than under the bed.

I work as a surgeon freelancing around Scotland and Europe. Quite easily the comfiest beds out of the usual that I stay in these include Holiday Express, Premier Inn and Travelodge. Ive been here about 4 times since September now staying for up to a month at a time. The staff couldn't be more helpful - from the juniors (Cat and Gaby) and the seniors (Alan and Lee) as standout regulars (I have omitted the other names as am post shift and suffering memory loss) I have had nothing but unstinting service and have no complaints about how im dealt with. Im not sure what the others are expecting as this is not a 4 star hotel but the food is good (especially steak) and comes in sizeable portion and Ive personally found the cleanliness of the rooms excellent. Ive tried to contact Marston's to say they should be praising their staff more but this falls on deaf ears. Without the good will of the staff this place would get poorer reviews. For those complaining about the price if you book a few weeks in advance you can get the price down to about 59 per night which for what you get is excellent. It's approx 10 mins drive from all main road arteries and opposite one of Scotlands largest sports clubs if you fancy a walk-in for a weights session.

Upon arrival the hotel is beautiful from the outside and the free parking is a bonus. When we went to check in we waited for ages and no one appeared, we had to press the ring door bell outside and eventually a lady arrived to check us in. We had called over a week ago and asked if we could check in early, when we told the lady this she said she hadn’t been made aware that we called but she did still let us check in early, I asked if the hotel had a lift and it felt like she took offence at me asking because the building is “SO old” okay I’m not a mind reader, it was a simple question and we have stayed in old buildings before that have lifts. Room was on the top floor, had to lug heavy suitcases up, the room was small but comfy, it was a hot day and was disappointed to find no fan in the room so we had to leave the window open all night and was woken by people outside talking. The bathroom was awful, you couldn’t swing a cat and the water pressure was the worst thing we have ever experienced in our lives, at one point the water stopped working all together, you also had to turn it on and leave it 10 mins to heat up. We also got woken up 2 days in a row by the loud slamming of the other doors from the rooms, the bed was comfy with nice bedding but the TV only has about 5 functioning channels. Check out is 10am which is bizarre, you have to pay £10 extra to stay until 12pm and of course there was no staff when we checked out. The best thing about this hotel is the location! It’s a stones throw from the train station and has a small highstreet with some nice shops! Even though it wasn’t a great experience, we would go back and maybe book a larger room on a lower floor because the location was excellent for what we paid, if they could get the staffing and water situation sorted out it would rate so much higher!

Stayed here for 1 night payed £75 so wasn't expecting much. But what a beautiful hotel and all the staff were first class I would stay here anytime and highly recommend it.I will definitely will stay here again. Great fir getting to livingstone outlet

Perfect if you want to stay over night for yourself or for business trip. There’s a bar and restaurant at the location. The room I stayed was small, but was clean and perfect if your need a room to stay overnight. Hotel is in a good location. Staff were kind and helpful

standard buffet breakfast and the service of front desk is above standard. A supermarket and some restaurants next to the holiday with plenty of carpark.

Service was brilliant,staff really friendly great location

Quaint hotel with lots of charm and appeal. Located within easy access to Edinburgh, Glasgow and Stirling! Adele and her staff took great care of us and we would definitely stay again if we are back in Scotland! Just be forewarned that there is no elevator, so you will need to carry luggage up the stairs! They also serve a great full breakfast!

Friendly staff and very helpful rooms are lovely and clean food is Devine lovely surroundings nothing is to much trouble for staff members the chef even cooked my son something different than what was on the menu thank you for making our stay comfortable and welcoming will be returning next year for the royal Edinburgh milletry tattoo