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Lovely staff, greeted well. Checked in straight away. Ideal location for what I needed. Room was very clean. You've also got the services right next door which is great as I didn't have to drive anywhere for an evening meal. Beds are comfy, showers decent, can't go wrong

Comfortable room in budget hotel, with generous complimentary breakfast and friendly, helpful staff (who ordered oatmilk especially for me!). This was my first ever business trip away from home and I don't drive. I had fears about my stay but they were all unfounded. Manager Ann really helped me feel welcomed and looked after. Thank you!

My husband & I had our wedding here on the 12th July; ceremony & reception in the ballroom. We booked the Broadway back in October. From the start, Agnieska was fantastic at helping organise the day with all the little details, keeping in touch very regularly. We selected the hot carvery package which was excellent for 65 guests. We had family & friends travelling distance, and all managed to get booked in for 2 nights. We had use of the honeymoon suite, which was decorated with rose petals, and there was a lovely bouquet of flowers & box of chocolates left for us. The day went very smoothly, staff couldn’t have been more helpful in ensuring a room was available early for myself, mum & bridesmaids to have our make up done & get ready. Ourselves, family & friends were extremely well looked after. Everyone was happy with their rooms & quality of the breakfast. We would certainly recommend the Broadway as a wedding. Thank you so much for making our day so special 🥰.

It's quite a feat to find a sprawling, interesting characterful building and turn it into a sterile, drab and joyless hotel. Let's give IHG the benefit of the doubt as this is 'work in progress' as they transition to a Voco hotel. The staff are excellent and the buffet breakfast perfectly acceptable. And the saving grace is thaet there are two decent pubs within a 10 minute walk. Just north of £100 for the night, so I'm not complaining.

I booked and paid for a superior room based on your offer, as I have stayed in this room before. However, I was given a shabby, small room, number 14. It seems rooms 14 and 15 are reserved for guests you no longer wish to see. The explanation from the friendly receptionist was that the hotel was fully booked, which was not true. She tried to make up for the situation with a practical gift from Champneys, but the claustrophobic room and the difficulty of accessing it with a large suitcase after a long journey were unpleasant. The hotel incorrectly judged me based on my attire, even though I intended to use their facial massage services, which were very professional, as were their massages and the products they use. Everything that was old seven years ago is now seven years older and even more worn out. Breakfasts are modest but healthy. They could use more fresh herbs, which they once grew in the spa gardens, now overgrown with weeds. Guests leave their plates and glasses on the lawn, and no one picks them up promptly. The spa lacks organization, except on weekends when older women step in to help, solving problems more quickly and efficiently. I am disappointed because it is not fair to deceive customers regarding room types. While the room lacked nothing and was regularly cleaned, it was next to a smelly toilet, and I was promised a superior room but given a standard one, as indicated on the temporary card received upon arrival. However, I must commend the lady who has diligently worked there for 30 years. It would be nice if she were friendly even when not promoting their services. If improvements are not made to the facilities and surroundings, there is no reason for me to return specially after the room switch and no difference in the price.