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Had a lovely stay here last night, we booked last minute and communication was great with the staff before we arrived. Upon arrival, the owner was there to help straight away, lovely and chatty, friendly and got us sorted straight away. She showed us around our room, told us everything we needed to know about the room, door codes, wifi, hot tub, then left us to it. The bedroom/bathroom were spotless, hot tub spotless and the area surrounding the hot tub too. Lovely fairy lights around the hot tub, a fridge/freezer to keep our food/drinks in. Seats and a table outside but drinks holders were also on the hot tub. We hadn't brought a speaker but we were asked if we wanted to borrow one, we didn't need to use it but the offer was nice. The bed was sooo comfy along with all the bedding! There was a radiator, and another heater if needed but we didn't need to use this, the room was nice and warm. Robes, slippers and towels provided aswell as a coffee machine with pods, kettle, instant coffee, milk, little soaps etc.. all really nice. There was a tv in the room and we used netflix on the night. We will definitely return again as a couple but probably with our kids too. Thank you :) Also, we didn't go out this time other than a quick trip to the shop as we were purely there to chill and do nothing... but you're just along the road from a load of nice restaurants, takeaways, supermarkets/shops, amusements, bars etc.. if you're having that type of trip.

Welcome was amazing.... Room lovely, so clean and fresh, we come from here and have lived down south for 30+ years....we are always blown away by the friendly north that we know and love..🥰 A few points..( Cleveland suit)... Toilet seat a bit loose and the shower is a tap feed, a wall mounted shower head holder, also perhaps a curved shower pole and curtain would be a good addition. These are only minimal glitches. Breakfast was as promised and amazing, the staff are so attentive and we would hesitate to book again. My high star rating is because we had a fantastic stay, the glitches could just be a personal preference. Still a 5 * review.

I have been to Hartlepool many times in the past stayed in different places over the years but the Grand Hotel I liked nice staff spacious rooms location ideal I did come across one rude customer that was not very nice despite the staff doing g everything they could for her so I just had to tell her off fo being so rude definitely will stay again and also o e mention to the curry house in the same building excellent food and again nice staff

I have to say that this place is very accommodating, clean and has great food . Having read some of the previous bad reviews I gave it a chance and was pleased with the stay. I would hazard a guess that some of the horrible reviews are fake due to a certain Blackpool hotelier. If I’m correct this is an extremely nasty thing to do by trying to sabotage a business. Give this place a try is all I can say. Based on my unbiased reviews.