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Was really looking forward to our stay at the Gilpin after reading impressive reviews, however we were extremely disappointed with our stay. We have stayed at excellent hotels across the world, and for the price you pay at the Gilpin, you expect a lot better. Firstly, this hotel isn’t worth the £600+ for one night in a Garden Suite. We were walking between reception and the ‘arrival hut’ a number of times trying to finally get into our room, to be welcomed with poor customer service upon checkin. We had a number of bags and weren’t asked for these to be carried for. The room itself was fine and the hot tub was nice, only to be greeted with stained bed sheets. The strangest part of our stay was when housekeeping unlocked our door (without knocking!) when we were trying to get to sleep, and a lady walked straight into our room. I asked what she was doing, as this was a bit alarming, and she walked straight back out. I understand some hotels close the curtains and remove cushions off the bed in the evening, but this is meant to be done in a polite manner. Breakfast was nice, although confusing to locate and the entire hotel and lake house could do with more signposts around the site, as it isn’t easy to find where you’re going. Upon checkout, they had the cheek to add on a £40 gratuity bill to our stay, without asking us. If you want more money, charge more. Couldn’t understand why we would be paying the gratuity fee as we didn’t use any room service, the hotel restaurants, and the hotel service itself was poor. Overall, the Gilpin really lacks attention to detail and staff at times seem unbothered and not proud of the hotel. Staff could do with more training to say this is a ‘5 star’ hotel. I have stayed at other hotels in the Lakes and had a much better experience for half the price. Don’t waste your money here.

The environment is very good! Very cost-effective! But you need to drive to get there. Suitable for self-driving guests. The breakfast is also very rich and clean.

The hotel was hospitable with very friendly staff however location wise it was quite far from the places I wantes to visit however it was close by to the town centre with many halal restaurant suchs as lake raj. Overall it was a pleasant stay!!!

Four of us visited to celebrate our friends birthday and have the alternative afternoon tea. I have visited before but my firends had not. My previous experience had been wonderful, and I rated it as 5/5. Firstly, the good points. The surroundings are superb. The decor is authentic and very quaint. It's clean and welcoming, lovely open fires. The staff are friendly, Jorge is a credit to the place, as is the young lady behind the bar (didn't get her name). Now for the not so good. I have to say that nothing about our experience was awful. It just fell a little short of what we expected for afternoon tea at £35 per head. When our food arrived, it was missing a few items. One of us had ordered the vegetarian option, there was no olives and feta, no halloumi fries and we had a fish goujon missing. The staff were very gracious and rectified this straight away. We had to ask for our teas and coffees. Our food had been taken away and we were sitting with a scone waiting for our hot drinks. Again, the staff rectified it straight away, but I'm not sure we should have to ask. They weren't busy, there were empty tables. If I just took into account the above, our visit was still worthy of a 4/5. However, the soup was watery and tasteless, the pear tart was VERY dry, the fish goujons were a tad greasy and the pigs in blankets were barely cooked. We didn't complain at the time as we just left the piggies and the soup and took our tarts home with us. I would probably still go again but this visit was definitely disappointing, given the cost.

The environment is great. You can see the lake when you go out. It is the hotel's private lake view. The room is also large and the hygiene is good in all aspects. There is no elevator, but staff can carry luggage. But it is more suitable for self-driving friends. There are very few bus trips and you can only take a taxi. In the Lake District, there are only local taxis and no Uber.

I especially recommend this hotel, a old English villa, which is newly renovated and British style. It is very clean and full of toiletries. It is 3 minutes away from the town by car. The room can see part of the lake view and the surrounding environment. Very good, I especially like their afternoon tea, the tea set is very exquisite, and I look at it with great care! Part of the breakfast is buffet, and the main meal is à la carte, with a large portion and enough to eat! If you have children staying with you, you must tell the hotel in advance that the children need to charge a fee of £28.50/piece/night! This fee includes breakfast and extra bed. If it is not stated in advance, the fee will still be charged, but there will be no extra bed! Expresso capsule coffee is provided free of charge in the room, which is my favorite. Those who like coffee are very surprised!

From the moment we arrived we were made to feel special and welcomed. We had drinks in the lounge area and veranda enjoying the spectacular views. The staff were all dressed smartly, and I got the impression they all loved working there. I had booked for my wife’s birthday and had also booked a table in the Henrock restaurant inside the hotel. The food was amazing, delicious and perfectly presented and served. Each delicious course was the lead up to the most amazing dessert I have ever eaten, and it was a rhubarb based dessert, which under normal circumstances is a contradiction where desserts are concerned normally, however this was an explosion of delicious tastes and textures. Would highly recommend this hotel and restaurant and we both hope to return, sooner rather than later.