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We booked a family room for 2 nights. Room wasn't ready when we checked in at 3pm. Room did not look like any of the website photos as it seems there are no photos of the family rooms on the website. The room was very basic - only 2 coat hangers for 6 beds. Double bed against wall is not a comfortable option as you have to climb over partner to get in and out of bed. No chairs or anywhere to sit. TV doesn't have signal and there's nowhere to sit and watch it from anyway. Very slow wi-fi, so almost impossible to cast to TV. The emergency exit light on the ceiling was taped up. The kettle is not big enough for more than 2 people at a time, and it doesn't fit into the tiny sink to fill. View of car park - not the mountain or forest view as advertised. All in all the room was adequate for our stay but hugely over priced for what it was. The Nevis Range Bar was disappointing too, mainly because they weren't serving the full menu but you aren't made aware of that when you book. The toilets in the main facility needed cleaning, no loo roll or soap. It seemed that they had't been attended to the whole weekend we were there.

We stayed at the Factors Inn for 5 nights, we used it as a base for travelling, from there we visited Oban, Malaig and Skye, overall we were quite happy with our stay, we had a superior room with a lovely big comfortable bed, tea coffee making facilities a sofa, coffee table and not a bad sized TV it was dog friendly this is great for us and our dog, you can catch a bus just outside on the main road into Fort William or use the local A&A reliable taxi service that we used a couple of times, the only negatives I can think of are the the Bathroom was quite dated, but having said that it didn’t affect our stay, and at check in we were asked if we would like to book breakfast at the Castle but they do NOT allow dogs in the Castle so we declined, had a delicious breakfast and evening meals just within 10/15 min walk along the cycle/walk path just across the road from Factors to the Golf club/Caddy Shack restaurant & Bar thats ran by a lovely couple that can’t do enough for you. Overall our stay was a nice one and we would go back and stay there.

Prices start at £4 or £5 per night... This is an old castle hotel on the west side of the Scottish Highlands. From a common area point of view everything is well done and impeccable. But from the point of view of the rooms...the price/performance ratio is obviously super low. The facilities are outdated, so I asked for a humidifier... A hair dryer that was produced 20 years ago came, which was completely unacceptable and had no humidifying effect at all. The shower room has very strict requirements on the size of the guests, and I personally feel that the water pressure can be further improved and improved. The laudable point is that the shampoo, conditioner, shower gel and soap in the bathroom...all have two ball royal certifications, and the quality is also carried. The cold and hot water device of the washbasin is a traditional separate type, which is the kind of water that you either use cold water or hot water, and it cannot be warm water anyway. The sofa in the guest room is made of fabric. The disadvantage is that you can't see whether it has lice or whether it is clean. Anyway, it is so old that people don't want to sit on it at all. The carpet is lint-free, which means it's ”aged”. Well, let's talk about the public area: the restaurant's production is still quite standard, with Michelin standards, whether it's dinner or breakfast... It's pretty good, but the quality of the coffee is not good. The service staff are warm, courteous, serious and smiling. There are several casual living rooms and even dining rooms in the indoor public area, all of which are luxurious, comfortable, freehand, and comfortable, and there is nothing to fault. There are a large number of areas in the outdoor woods and paths that need to be improved, such as greening projects. One last thing to add: parking is free. After all, the owner, Mr. Chai, is a Chinese from Southeast Asia. The land of the ancient castle covers an area of 5,000 acres... If parking charges are required... it would be too stingy. In general...you can say that it is an ancient European style, but I personally think that the ancient European style does not necessarily need to update or refresh the facilities and furniture. Especially with such a large area, if the greening is not done well... it really responds to the old saying ”gold and jade are outside, and there is nothing in it”.

I was worried when I read the reviews at first, but other places are either far away or super expensive. When I arrived, I found that it was okay, it was an old-fashioned European hotel, the room was unexpectedly large, and the sanitation was also good. The sound insulation is poor. There is actually a swimming pool, and the mushrooms for breakfast are very delicious. The child said he was very satisfied.

When I got to the hotel, I was asked to pay a little bit more than what was advised by trip.com, but every penny was worth it! Location is great, staff are very friendly and welcoming, the room was absolutely fantastic, and the full Scottish breakfast was generous and tasty. The only disappointment was I couldn't get a bath because the bathtub obturating plug didn't work properly. However, the overall experience was good. Thank you!