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I have stayed here many times and hotel still delivers good value and accommodation. Ideally situated for my business requirements. Sometimes struggle to park (depending on arrival times) but good view across the river. Room was a good size with a fabulous mini bar! Everything you need. WiFi connection is free and fast, comfy bed and good power shower. I actually ate in the evening but found the menu limited however, my choice of food was well presented and was fine. Breakfast was cooked fresh (which I prefer) again, limited selection of pastries, no greek yogurt only a few flavoured yogurts in sealed plastic cups (supermarket type). Overall, this hotel is fine and a good option if visiting Twickenham or Teddington.

Stayed here for 5 nights (Sep 17-22). Check in was the better part: easy and friendly front desk although no acknowledgment of being a Bonvoy member (not big deal). However, I forgot to ask, and they did not give me the WiFi code; more on that later. Room was fine upon entering. But then started to notice things: dead light bulb, dust on the nightstands, top of the desk with peeled skin (wear and tear), and of course the TV. Now that is something from the 1990s: a 30 inch old TV, grainy picture, and a very limited number of channel with only BBC and a couple showing very old movies from 1980s. You can only watch SkySports at the bar but not in the room. The next day I ended up taking a shower in a puddle as the tub did not drain well. I told the front desk and the staff who happened to be the manager took very good notes and said he’d have it fixed right away. Well, after coming back in the evening, I checked the tub and sure enough still clogged so went down to the front desk and another staff member (appeared very embarrassed) spent a few minutes and then offered to change the room. So, after about 30 min fiddling with the reservation system on their computer we moved into another room. For some odd reason my 5-day visit was done under two reservations: 4 days as one and the last day as another one. On the 4th day reception called to move me into a suite due to the 2nd reservation. I talked to the Front Desk staff and offered that staying at the same room for the same rate was fine. The junior staff agreed as the room was available and started processing but then ran into a problem on their computer system. He asked his manager for help and he promptly rushed by, summarily waved his hand, completely ignored my presence, mumbled something like “it can’t be done,” and walked away. The junior staff was clearly embarrassed and apologized and said he'd ask another hotel manager to keep me in the same room. I asked for the manager’s name (Lloyd) and said that his behavior was rude, not professional, and not that of somebody in the hospitality business. Lloyd showed up after the room situation was resolved and apologized for his behavior. Frankly, nobody needs drama, disrespect, and being treated like a nobody. After all, I was a paying guest and a long time Marriott member!! New room was a copy of the old room except the drain was not clogged. Then the next day I noticed the bathroom bulb was dead. Called the Front Desk from room, but nobody would pick up. Within a span of 30 min I called several times but nobody would pick up, so I walked down to report it to the Front Desk. Problem was solved next day. And now the WiFi: could not find the WiFi code so later called the Front Desk but again nobody would pick up. Another in person trip down to the Front Desk and asked why they wouldn’t pick up. Answer: oh, we didn’t see the phone ring! During the entire stay the corridor on our floor always had a minimum of 3 room servi

It’s a shame there isn’t a grouping for not quite average but not quite poor. I stayed here for a one night stopover whilst working in the area. Nice old pub, but I was a little disappointed to see three hand pumps for ale, none of which were available. Just your routine cold fizzy lagers from around the world. I had an evening meal from and extremely limited menu which was at best, average. The room I had was comfortable enough, but the mattress was starting to feel a little threadbare. No ensuite, so a shared bathroom and separate WC which didn’t give me a problem, but might not be for everyone. This is a lovely old building, but it comes with the things you would associate with lovely old buildings. Creaky floorboards and a few draughts here and there. Again, nothing unexpected in a building of this age, but it was a case of once someone started moving in their rooms, the creaky floorboard sounds made it both difficult to get to sleep and meant an early undesired wake up call. You get what you pay for, and my stay wasn’t completely unpleasant, but would I stay here again? Possibly, but I would consider alternatives first.

English breakfast can be accepted, clean, extra bed needs to communicate with the hotel

I used to work for Shell, and so visited what was then known as The Lensbury Club many times. We booked The Lensbury Resort in a fit of nostalgia. Not much has changed in the 30 years or so since I last visited. The rooms are comfortable and our Deluxe Double was quite spacious, with a large sofa, plenty of wardrobe space and a modern bathroom that included a nice bath as well as a large shower cubicle. On the downside, the main dining area is cavernous and little has been done to make it feel more inviting. The food is quite average and the chef has made some odd choices: for dinner, the Thai cauliflower & chickpea curry is more Indian than Thai and had little flavour. The lamp rump was tasty. The ”hot chocolate with whipped cream” came with no whipped cream and when we asked, we were told there was no whipped cream. Most bizarrely, from the lunch menu the BLT was seasoned with a mountain of thyme in the mayonnaise - a very odd combination and not one that works at all well. It's also annoying to be reminded more than once that ”service charge is not included.” The pool is OK but there were a lot of young children at the weekend so not particularly enjoyable for swimming lengths when you have to avoid kids bombing into the pool. The piece de resistance though was being woken up at about 4am when some new arrivals tried to get into our room. They tried more than once even though we answered the door and told them it was our room. They showed us their key and it had indeed been noted with the same room number as we were in. After that we were also visited by security who clearly thought we were lying about it being our room. We mentioned it at check-out and were told to complain in writing.

We had a good stay here using the 3 nights for 2 August offer. We have eaten here many times in the past for family occasions but have never stayed here. The rooms are somewhat dated and they could do with some nice smelling candles in the corridors as there was a bit of a stale food smell. Our original deluxe room had a small double bed and overlooked the car park but had a large balcony and separate shower. We were upgraded to a junior suite which had a small seating area. If you stay at the hotel overlooking the car park then you can hear cars arriving and the laundry collection was quite early. I imagine that rooms at the side of the hotel have a better view and are quieter. Staff were helpful. Systems are a bit paper based and so slow to check out. We ate off the club menu which is available until around 9pm and had a good choice of food. Breakfast was not included and was £24 for continental so we bought our own breakfast from outside. There are lots of nice restaurants in Richmond and the hotel is well located for Petersham Nurseries, Kew Gardens and a walk along the river. It is quite far from central London during busy times.

The hotel itself is wonderful. The staff at the hotel were nice. The location is really good. The sleeping comfort was very comfortable.

My husband and I came here for a two-day break the day after our wedding in early September 2024. We took a taxi from central London but if on public transport the hotel is c. 20 minutes walk from Richmond tube station, just outside the park. It is a building full of character, both due to the decor, and the fact that it seems to be several different structures knocked together. Our room was very comfortable, with a large bed, massive bathroom with excellent shower, a complementary gin (although this was only explained to us on our last day so we missed it!) The main attraction is the spa, which includes a lovely pool (c. 20 m), a jacuzi, steam room, wet room, hot tubs, and cold plunge. You can also get treatments but we didn't try that. Richmond is an easy walk along a terrace with stunning views over the Thames, and there are numerous attractive walks to do in the various parks and along the river. There are restaurants aplenty in Richmond, but we ate in the hotel both nights. The food was very good, but the restaurant felt slightly lacking in atmosphere unfortunately, particularly on the first night (a Saturday) when it was virtually empty except for us.