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Good bits: our suite was very nice and the breakfast food on offer was good even though you had to come down at a prearranged timeslot. The bad is that the overall management of this hotel, in our experience, was very poor. There were multiple occasions (in just 2 days) when what was arranged and agreed was just not acted upon. Here's some examples: On arrival a member of staff kindly reserved a breakfast table for 4 the following morning (as we were staying with another couple) but it was taken by somebody else when we came down so we had to assume this information wasn't passed to the breakfast team. We then arranged for seating for 5 people at breakfast the following morning - different staff member said that was fine and made a note of the room numbers - yet again this wasn't done and when we asked them to make up an unoccupied table set up for 4 to a 5 (plenty of room to add another chair ) this was refused. Weeks before arriving our friends had asked for their room to be set up as a twin rather than a double but of course that hadn't been done either. We asked for our room not to be serviced during our 2 night stay yet the first morning staff knocked to come in when my partner was on the toilet - again relevant details not passed on. We were told we had reserved parking spot at the rear of the property but parking was a free-for-all. The reception area seemed to be locked up and unmanned most of the time. Yes, there was a bell to ring, but you'd expect a member of staff to be visible especially in the mornings. Finally, whilst most staff were friendly and polite, one senior staff member was off-hand when dealing with a simple request (and we overheard her being brusque with another couple). Her attitude was unpleasant and gave the impression that customers were really a bit of a nuisance. Maybe we just picked a bad weekend so whilst it wasn't a totally awful stay by any means there was enough incidents over a short period to put us off staying there again or recommending it to anyone if it continues to be run in this slack and unprofessional way. I do worry for its future.

Very cozy little hotel, run by a Chinese couple, very friendly and welcoming. I studied here, came here for a holiday, and settled on this hotel. Although I feel that the house is more chronological, the real number is very well preserved, the decoration is exquisite, clean and tidy, and the details are great. It is only 5 minutes walk from the train station. The town is not big. It is also very convenient to go to other towns on foot or by bus. I booked a single room, the decoration made people feel comfortable and warm, and the hygiene was great. I must call for breakfast. I have been in the UK for a month. This is the best meal I have ever moved. Overall highly recommended

Environment: A beautiful old English-style house, the interior is exquisite, compact, neat and clean, with many cute little ornaments. Facilities: Warm bedding, snow-white towels, free sparkling water, welcome milk. There is a hot water kettle and bedside USB socket. Meals: There are seven or eight set meals to choose from for breakfast. The full English style is very rich. You can even choose low-calorie coffee and low-calorie tea! Service: The landlord is very kind and gentleman, and can speak ”omelet” and ”poached egg” in Chinese.

We have stayed here many times over a number of years and is always our first choice for the lakes. Jonathan and Caroline are great hosts and always make us feel so welcome and at home when we arrive until the (unfortunate) moment that we leave. Rooms, lounges, facilities and breakfast all excellent. The ethos of making the hotel as green as possible while supporting conservation and promoting local businesses is also very welcome. Also, the afternoon teas are fantastic and well worth the experience or two!!

The hotel has a beautiful environment. Although the place is not large, there is free parking for us to drive. It is very convenient. It only takes about 5 minutes to drive to The World of Beatrix Potter and Bowness Pie ~

The landlady will greet you very warmly and explain to you how to open and close the door and the breakfast time. The room is also very quiet and not in the downtown area. It is a two-minute walk from the library station, and the 599 bus from the station to the hotel is just two stops away. The hotel room is also relatively large, and the bathroom water temperature is sufficient. Apart from the soft mattress, there are no other faults. like

The room is very stylish. Our room was fine except for the street which was noisy. I especially recommend breakfast. You need to book with the front desk before 6pm the night before. It is freshly made in the morning and very delicious! You can't miss it. The hotel is in a good location, walking distance to the train station and Bowness.

Beautiful outstanding property, exceeded our expectations. Bedroom although within the eaves of the property was still very spacious and well equipped. Amazing big shower and plenty of hangers in the wardrobe. A really cosy room. Breakfast both mornings was fantastic, very quick service too. Loved the scrambled eggs and smoked salmon a real treat! We met Hayley and she was very friendly and extremely attentive. The whole property was beautifully decorated and we felt it was 5 star quality

If you need a quiet romantic break in the UK then this hotel is definitely the one. We were amazed at the facilities and had a wonderful time.

Self-service check-in, the room is fully equipped and you can use the kitchenette area. The scenery outside the window is nice and a very quiet experience. It's a pity that there is no breakfast. The tea and coffee at the bar are complete.