IIndriani AThe hotel is so good! Good location (near to go to practically everywhere), good facilities in the room & bathroom, very good service staffs, and best breakfast choices.
We came to check-in and passed all of our luggages to the hotel receptionist, and they arranged to bring our luggages to our hotel room, while we went out.
Breakfast spread & choices were so good, especially it has the Semarang unique food (nasi ayam, nasi gudeg, tahu gimbal, nasi pindang, nasi soto etc etc).
We also like the Sido muncul jamu, although a bit too sweet for us.
Concierge staff also helped us to pack our box at night time before our flight to Jakarta the next day.
Unfortunately for our corner room at 7th floor, somehow the traffic noise was quite loud.
We also hope the Tentrem mall will have many more shops for our shopping spree, else we still prefer to go to Paragon City mall :)
AAnonymous UserThe hotel lobby feels like an art museum and it’s absolutely beautiful. The hotel and rooms are as seen in pictures and the bed was so comfortable I slept like a baby. Grabbing to and from the airport was convenient as it is within a 20 minute distance. Food places nearby were very convenient to grab or walk to - especially the nearby babi guling dewata shop that had juicy, succulent sate. The rooftop bar was a great place to hangout and the drinks were pretty nice. Only tip is to slather on mosquito repellent or wear long pants. Overall a very pleasant experience, would definitely not hesitate to come back again in future!
JJimmy NurdiWe stayed 4 days in this hotel (28 Dec 2023-1 Jan 2024).
1. On the 2nd day before I left, I asked the receptionist to tell Housekeeping to clean our room, and I also complained that the bathroom in our other room (I booked 2 rooms) was always flooded with water. When we returned to the hotel at 10 p.m. It looks like our bathroom hasn't been cleaned, it looks like there's only been a change of towels. I saw that the towel was torn and faded, and the shower room was still flooded with water when I showered. After I complained again to the receptionist, the technician came to fix it, and at 23.15, the housekeeper also came to clean the bathroom.
2. On the 4th day morning, we also complained to the receptionist, that the Air Conditioning in our room 129 was not cold, but no technician came. Until 3 o'clock in the morning we couldn't stand it because our room was very hot, and we asked to change rooms. But the receptionist so many excuses, and it wasn't until 4 am that we were given another room. This is very bad because we couldn't sleep all night from 31 Dec 2023 to 1 January 2024 at 4 am.
Due to that problems, I asked the hotel to please refund our 4th day payment because we couldn't sleep well, due to poor service.
HHans L.Hotel is clean and comfortable. The staffs incl. the valet assistants are very friendly and professional client oriented. Th situation of the hotel was perfect, not in the city center but close to it. Accessibility is also OK.
This is my second time staying at this hotel.
PPhilippe888I was not expecting such company (ACCOR) or website (CTRIP) to use fake picture to sell a room. When we chose a worldwide brand, we are expecting to get a worldwide standard, which is a fair value for money and knowing what we can get, no more, not less because we have a well known and accepted standard ... that we can trust. The rooms at 2nd level were definitely out-of-date not to say anything else and not the standing of a Novotel.
TTravelLightThe hotel location is very convenient and access to amenities such as park, supermarket, mosque are easy. However, crossing the roads is hard because only some got bridge, other you have to brace yourself for some daredevil of crossing the street.
Entering the lobby, it’s small and have some weird smell of wet damp - humid unpleasant smell. Your taxi also have to unload fast because no waiting area as the line is only fit for one car.
Checking in also easy and straightforward, nice..
The room is clean but not thoroughly as we found some bits of pins and papers, but generally not that damaging. I can ‘close eyes’ on this..
The toilet is clean but “NO PIPE” at the toilet. We prefer toilet with pipe, so that easy for washing after doing ‘business’, if not you have to adjust your sitting for the toilet bidet, not convenient.. no.. no.. so for me i would to avoid this hotel if i have other place that comes with pipe…
Many more can be commented, but i reserved it for my inner brain to consumed..
Selamat dan Salam..
WWarlordCame there to find out that my room has been cancelled. Their reason was because they are in partnership with OYO and a lot of rooms has been canceled by the ”system” so there were no rooms left for me to check in that day. They had already had a substitute hotel which I rejected.
I requested a refund in cash and they refused. They promised that the refund will be done via Trip app but when asked how does the refund work, no one could explain.
Finally I asked them again about the room availability because I was sure that they had at least a couple of rooms available. I told them that it was their responsibility to provide me with a room, even if the ones available are more expensive than what I have paid for.
Suddenly they apologised and told me that a room was available, exactly like the one I had paid for.
The rest of the stay was great.
I wish to come back and visit the hotel, hoping that such suspicious experience will not be repeated in my next visit.
The average price for hotels in Semarang is AED 104 on weekdays, and AED 110 on weekends (Friday-Saturday).
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