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The hotel itself is lovely, and in a great location for walking to downtown. However, there are major communication problems with hotel staff. We attempted to book a two bed room for 3 people — per the descriptions online, the room should have been able to sleep 3 people, as there was one single and one double bed. After being unable to book the room online, we called the hotel directly to book the room, and were told it would be no problem. We never received an email confirmation or booking number, so two emails and a phone call later, when we received the confirmation booking for only 2 people, we were concerned. Two more emails and yet another phone call later, we were told a third person would be added at no additional charge. When we got to the hotel, checking in was easy. We were unable to park in the car park for the hotel, but were able to temporarily park in the set down spot to drop out our bags, then found parking at the sister lot, which was quite close. Unfortunately, the check in clerk neglected to mention that breakfast was included in our stay, in fact, telling us that the breakfast would be billed to the room, so we did not utilize it any of the three days we stayed here. The room was huge, and well maintained. The pool was somewhat lackluster, but the steam and sauna rooms really made up for it. Finally, upon checkout, we were billed for the third person. Overall a lovely hotel if you have extra money to waste!

Just returned from a 3 night stay in the Great Southern Hotel Killarney, arriving New Year’s Eve. We were returning guests from many years ago so we weren’t sure what to expect. My husband was celebrating a December birthday and we were delighted to be given a beautiful room 380. A bottle of bubbly and some treats along with a personalised card were waiting in our beautiful room, which had its own fabulous Christmas tree, and gorgeous views. New years was amazing with live music following a lovely meal. It was a pleasure to see the old out and the new in at this lovely venue. Breakfast is fabulous with something delicious for everyone’s taste. The highlight for me was the professionalism of all the staff. From the staff at breakfast, the staff at dinner, the barman, the waiting staff, the hard working staff looking after the rooms, the staff at the leisure centre and the friendly welcoming staff at the entrance, and reception. A great team all working together to make guests happy. Nothing was to much trouble and the hotel was full including 2 weddings but the staff were amazing and did a great job. Overall our stay at the Great Southern Hotel was a very enjoyable experience. Anna & Noel Egan.

Absolutely gorgeous hotel, the staff wenr above and beyond for us! Special shout out to dominik who served us our drinks on the roof terrace and got a little celebration cakes for birthdays & wedding celebrations later this year 😊 will definitely be back

Very good hotel. This hotel is located in Killarney National Park, the hotel next to the lake has beautiful scenery. The breakfast is also very good. The hotel's service, whether at the front desk or the restaurant, is impeccable and perfect.

Highly recommend here. Check-in was quick & informative (Loui). The room was spotless with toilitries, tea, coffee, iron, hairdryer, jacozzi bath. etc. The bed was very comfortable. The breakfast buffet was delicious, a huge variety of options! The staff were attentive, and the dining area is comfortable and cosy. We dined in the bar, and our group were happy with their choice. I had the fish and chips, and it was delicious. All staff from reception to housekeeping were friendly, professional & courteous. Some of our group did use the leasure centre & were very complimentary about it.

We stayed in apartment 20. Really big for 2 people. Spotless. Well equipped and modern. Bright. Big fridge and microwave, plenty of cutlery. Good tv. Some noise from street at night but not too bad. Residents were quiet. No music etc. Nice staff. Secure parking underneath.

We had dinner (7 of us....4 adults, 3 kids) in the bar last night. The manager/supervisor Evelyn (I think her name was) and our waitress Olya, could not have been any more helpful with moving tables for us, being patient taking orders and interacting with our noisy children! The service was great and food was perfect. My very picky parents absolutely loved the food...we all enjoyed! Credit where credit is due, nowadays people are very quick to criticise so high praise to the two girls and of course the chef!

The hotel exceeded expectations, looked like a castle, and the room was large and comfortable. The hotel restaurant and breakfast are very good. Next to the hotel is a supermarket and a gas station, which is very suitable for self-driving tours. Leaving the city center 2.5 kilometers.

Good and not so good. The location is nice outside of town. Plenty of free parking. Check in smooth with a friendly desk clerk. We were tired and had a bite to eat in the restaurant. Very nice. The food was good. Room was nice. Big tub and shower. We both took long baths after hiking 7 miles during the day. Wifi was fast and stayed constantly connected. They gave us a fan to move the air around. That was nice. The fan had a timer on it and would only stay on 2 hours at a time. Weird. The room had a single bed and a full bed. When we got in to bed we sunk into the middle. It was like sleeping in a hammock. My wife ditched me and went to the single bed. You could hear any noise from the other rooms and from the hallway. Bottom line not a good night's sleep. The breakfast in the morning was good. Killarney was booked the weekend we were there and we were only able to get 1 night at the Killarney oaks hotel. Turned out to be a blessing.