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First time in Aria, and while it has some good, the overall experience was poor. On the good, rooms were new, comfortable, clean and bed were very comfortable and spacious. Food at dining room was great, and there was a lot of choice. View from the room was great and hotel location is very good. But that's where it ends. Overall theme as a first time guest in Aria was no. No service in hotel facilities (gym, pool side bar, kids club) when you need it, opens late, closes early, and almost never on advertised time. Check-in process was long, cumbersome and staff was short and unpleasant. Hotel maintainance and sanitation is probably the weakest point. Corridors were smelly, very dirty, and broken accessories, wall tiles and really anything were the main design theme. People were smoking and drinking alcohol EVERYWHERE, with zero supervision by hotel staff, very unhealthy and unpleasant even for smokers, not to mention families. Hotel is advertised as luxury, and it does show that an effort was made to be one. Unfortunately, it comes short on many key hospitality aspects, in some even when conpared to 4 star hotel of it's competitores - thus providing very poor value for the price, and light year away from it luxury ambitions.

I stayed at the hotel between 17.5 and 21.5. The hotel is outdated, the dining room is reasonable and the pool is standard. However the customer service is very poor. We booked a room for 2 people, arrived two co-workers, got a room with a double bed. We were told to call room service and they would come and split the beds. We called, the guy who arrived said that the beds can not be changed because the base does not allow it in the room and if you want you can arrange the sofa bed as a bed - in the same breath he recommended calling the reception to change our room. I went to the reception, I mentioned the situation, the clerk could not help and referred me to the hotel manager - she just shouted at me that I should not come to her or contact her, I told her that the receptionist referred me to her so I came - it did not really interest her. Realizing that another room I was not really going to get, I asked the room service to arrange the sofa for the bed. Room service arrived again and brought us a blanket sheet and pillow. I called customer service, said I did not pay less than any guest at the hotel, why should one of us sleep on a couch ?? The employee told me she had nothing to do, I asked a principal to get back to me. To this day (after the holiday) I am waiting for the same call. We slept with two adults when one was in bed and one on a couch (that could not be opened!) For an entire vacation. Another point, you can also get- Room with a view of the garbage cans and a wake-up call at 7 a.m. with a truck coming to evacuate them.

”I had an exceptional experience at the lounge of the Herods Hotel. The atmosphere was elegant and relaxing, providing the perfect setting to unwind. A special thank you to Irina, the manager, and her assistant Victoria, who went above and beyond to ensure our visit was truly memorable. Their professionalism, warmth, and attention to detail made us feel incredibly welcome. The service was impeccable, and every request was handled with care and a smile. I highly recommend visiting the lounge if you're staying at Herods – it's an experience not to be missed!”