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This is a transit hotel for people going to various destination within north bengal, sikkim, bhutan. Hotel has all amenities as required for short stay. Good location, connected to major rail, bus auto, taxi stands. Food is good, breakfast us ok not much choice. Staff behaviour is ok. Only one negative is allowing lobbies to be smoking.

Excellent service good service It was pleasant stay Special thanks to housekeeping team Sagar and renuk staying room no 224 Always care all guests Keep good work Restaurant good and all staffs are very professional All foods very tasty Special thanks all hotel staffs

The location is perfect, even non suite rooms (we stayed in the Rangbhang Manor) are very large, and staff is amazing In my years of traveling, I don't think I have ever met service staff with such an amazing attitude, going out to serve to an extent you almost feel embarrassed being waited upon like that, and all done always with a smile on the face. Salim and Mukesh who also went with us down into the tea gardens where ladies were plucking leaves (it does take some effort to go down the hill the way they do!), Mukesh who went for the river Trek with us, Suparna and Akshay who served us during our meals, led by the Manager, Tauseef. We paid a price higher than listed on Cleartrip and the GM, Sanjoy Bannerjee, said that they don't honour Cleartrip bookings (or any online platform other than MakeMyTrip). Sounded fishy but I don't have a way of knowing.

Our stay at the hotel was a mixed experience. While the staff were friendly and the restaurant offered a stunning view, several issues impacted our comfort. The room, located in the basement, was damp and lacked proper ventilation, with no AC or fan available. The bed arrangement was uncomfortable, and the bathroom was smaller than expected, missing the advertised bathtub. The hotel's lack of a lift also made it less accessible for elderly guests. Despite these drawbacks, the 24/7 hot water service was a plus. Pros: Friendly Staff: The staff were very courteous and helpful throughout our stay. In-house Restaurant: The restaurant offers a fantastic view, enhancing the dining experience. Hot Water Availability: The geysers provided 24/7 hot water service, which was very convenient. Cons: Room Location: Our room was located on the second floor, which was actually the basement. Bed Arrangement: Instead of a king bed, we had two single beds joined together, which was uncomfortable. Dampness: The room was quite damp and lacked proper ventilation. No View: The single window in the room only faced the wall of the next building, resulting in no airflow. No AC or Fan: There was no air conditioning or fan in the room, adding to the discomfort. Bathroom Size and Amenities: The bathroom was very small and did not have a bathtub as mentioned in the amenities description. Food Quality: The food at the in-house restaurant was average, despite the great view. Accessibility: There was no lift in the hotel, making it difficult for older guests to access the rooms.

Lovely hotel with enchanting view of the majestic Kanchanjungha. Hotel service is really very good and well ***aged. Housekeeping was always attentive and responded to our needs. The location of the hotel is really good in terms of peace and view but a little far from the mall if you go walking. But I loved my stay at the hotel. The rooms are also very nice and cozy.