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On arrival we were allocated our room and we asked about where we could go for lunch, we were told that everything in the area was shut and the only option was the pool bar, this was actually not true. We then went to our room we were really disappointed, the room was very dated and we had a view of scaffolding outside, our balcony was also over looked by at least 6 others. I had asked for a view of the lake but when we got to the hotel we quickly realised that there isn't a view of the lake. We asked to change rooms and to be fair we were offered another room to look at. This room was marginally better so we took it. Some of the staff were really friendly and helpful but most were not very helpful at all and most of the time there was no one sat on reception because they were outside having a cigarette. It didn't help that there wasn't a TUI rep at out hotel (not the hotels fault I know). We had to find everything out about the area ourselves, there is nothing in your room giving you any information about the hotel or the area. There is a shuttle bus that takes you down to the main village of Torbole at 9am and 10am and picks you up again at 4pm (we only found this out when we asked). You can walk but its is incredibly steep and feels like more than 2km. Again I had to ask about this, but reception can give you a bus pass which means you can travel free on the bus in the local area, the buses run much more frequently, reception have a copy of the timetable and on request also let us have a copy of the ferry timetable. We wanted to hire a car but that was near on impossible and as for taxis, they are very few and far between. This hotel is very remote and due to the transport issues/buses only run until a certain time, you couldn't go out at night which was really disappointing. Drinks were very reasonably priced and the main bar man was very happy and friendly. We actually didn't rate the food very much. Breakfast is probably one of the worst we have ever had, felt very much aimed at the German guests. There was never any scrambled or fried eggs ready when we went up and I could never find the lady who was cooking them. Most of the breakfast didn't get replenished when it ran out. Dinner is chosen at breakfast time from a menu offering 4 different options, some of the food was good, some of it was rubbish and not really what i would expect from Italy, most of the time we would eat out at lunch time and just have the buffet salad for dinner. The hotel shut off the aircon halfway through are stay it was still quite warm at night and the rooms are quite stuffy, we asked if they had any fans and were told no, we slept with the patio door open but there was noise from the road. This is a moan about TUI now, if you do go to this hotel book with Jet2 and not TUI, Jet2 were at the hotel 3 times a week and did a welcome meeting for their guests. TUI put is in a taxi at the airport and that was the only time we saw them. We tri

Breakfast is relatively small, all Western food. The location is not bad, very close to the lake. Free parking is available. The surrounding environment is also very beautiful, there is a table downstairs for leisure.