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We hosted our relatives who came from outside Naples in this hotel for our wedding and we found a level of professionalism and attention to the guests that we had never seen before, plus on Monday 22 April we organized a fish-based dinner with 30 people in their all-fresh restaurant and super good. They made us look great with all the guests. The director Antonio is a helpful person who is always attentive to the customer's needs. Top

Hotels very recommended, I have been in this facility several times and every time I come back with pleasure thanks to the friendlyness and sympathy of the director and the fantastic welcome of all the staff that make you feel at home , It has been a long stay and it is always a great certainty

Booked this hotel last minute and spent 5 nights from 30th May to 4th June 2023. We were made to feel welcome from the minute we checked in. We were given the Royal Spa Suite and the room was beautiful, complete with jacuzzi bath and balcony. The staff could not do enough for us and were some of the friendliest and most helpful we have met in quite a while. Absolutely nothing was too much trouble for them. We do have to single out one in particular though and his name is Valerio. Everything we asked was responded to within minutes and always with a smile. Unfortunately the pool was closed for maintenance during our stay but Valerio even managed to find us another one for the day. He arranged transport for us, at very reasonable rates and Massimo our driver was another lovely young man. A top tip! Do not get a taxi from the airport to the hotel. We were quoted 100 euros, finally settled on 70 but the hotel charges half that amount. The continental breakfast is an added bonus. Finally, for anyone who fancies a day at the shops, there is a large shopping mall 10 minutes walk away with a great variety of shops and eating places. In summary, if you want a break in a lovely hotel outside Naples the Smeraldo Hotel in Qualiano, in our opinion, is a great deal.

Okay hotel with flaws, very far from the city! However if you take this hotel you need a car or a scooter (rent). Food is ok, staff is ok, not the best. Tips: Don't let the staff order taxi for you they call a friend and he over charge you! Almost the triple of a normal price. It should cost around 30 euro to city. They tried to charge us almost 120. Called the staff and asked what is this he said not my problem. Name is Dario stay away from him, very cheeky. Name of the driver is Antonio! If I ever go back to Napoli i would never stay at this hotel due to the location and due to the one staff member order us that taxi.

Premesso che questo è stato il nostro 3° pernottamento in struttura, ciò che ci ha colpiti di più (facendo un confronto dal 2021 ad oggi) è che ogni volta troviamo delle novità in termini di crescita che ci lasciano sempre contenti di aver scelto il Puteoli. A parer nostro la differenza è decisamente palpabile, dal parcheggio sul retro che è stato implementato e reso più accessibile, la complessa rete di telecamere di sicurezza degna di nota e la continua ricerca del miglioramento attraverso progetti curati e mirati. Merita secondo noi la 4° stella. Ciò che ci fa stare bene più di qualunque altra cosa quando siamo qui è il modo in cui veniamo trattati ogni volta dallo staff, che con gentilezza e cordialità ci accoglie sempre col sorriso. Bravi tutti i receptionist, sempre disponibili e particolarmente vigili durante i turni di notte. Oggi come allora, consigliamo vivamente a tutti di prendere in considerazione questo hotel come prossimo alloggio per le vacanze. P.S.: Vorremmo dedicare un pensiero speciale a Lucia, che tutte le mattine prepara una colazione fantastica e scalda l'ambiente con la sua calorosa personalità. Se tutti gli esseri umani avessero la fortuna di essere accolti al mattino da Lucia e dalle sue colazioni, il nostro sarebbe un mondo migliore. Con tanto affetto, Alfredo e Sara