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I recently had an incredibly disappointing and frustrating experience at Hotel Villa Romana. Not only was the stay itself subpar, but I also encountered a serious issue with theft and the hotel's refusal to address it appropriately. 1. Theft of $500: During booking, I was overcharged by $500. I immediately reported this to the hotel management, expecting a swift and thorough investigation. Instead, I was met with indifference and denial. The staff was completely uncooperative. 2. Refusal to Refund: After numerous discussions and escalating the issue to the hotel manager, it became clear that they had no intention of compensating me for the stolen money. The manager was dismissive and refused to take responsibility or offer any form of reimbursement. This level of customer service is completely unacceptable, especially given the seriousness of the situation. 3. Poor Customer Service: Apart from the theft, the general customer service at Hotel Villa Romana was extremely poor. The staff were unfriendly and unhelpful, making my stay even more unpleasant. Simple requests were often ignored or handled with a bad attitude, which further tarnished my experience. 4. Room Condition: The room itself was below standard. The cleanliness was questionable, with dirty carpets and a musty smell that persisted throughout my stay. The bathroom fixtures were outdated and poorly maintained, adding to the overall discomfort. 5. Lack of Amenities: The advertised amenities were either unavailable or not as described. The so-called fitness center was a joke, with broken equipment and inadequate facilities. Additionally, the Wi-Fi was practically non-existent, making it impossible to stay connected for work or leisure. 6. Noise Issues: The noise levels in the hotel were disruptive. Thin walls meant I could hear everything from the neighboring rooms and hallways, making it difficult to get a good night's sleep. The situation was exacerbated by the hotel's location near a busy street, resulting in constant traffic noise. Conclusion: My experience at Hotel Villa Romana was nothing short of a nightmare. The theft of $500 and the hotel's refusal to address the issue or provide a refund is a serious concern that future guests should be aware of. Combined with poor customer service, substandard room conditions, and misleading amenities, I strongly advise against staying at this hotel. Save yourself the trouble and look for accommodation elsewhere.

Apartment of the right size, comfortable, clean and with all necessary; excellent Wi-Fi. Super clean and careful swimming pool, the state of the water is checked several times, which is very nice the presence of the hydromassage area; a well-organised bar bar is present. Breakfast is not very different but satisfied with good quality of the products and cmq go satiously. The sea is front structure, just cross the road and you can choose whether to use the free beach or rent beds and paraplus in one of the different establishments. (peccate that the structure has no conventions or all its available to customers). Within the structure there is a pizzeria with excellent quality products and preparation (fish compliments), honest prices, abundant quantities especially of the first; also tasteful pizza, perfect cooking, good quality of flour and spices. Finally, the car place is planned in a reserved area, which is not recently given the size of the structure. The most beautiful thing, for my taste, the neighborhood!! The room was all around, out of the room in less than one minute reaching the pool, the bar, the restaurant, the car place, the reception; in two minutes the sea. If you have to take a holiday, you have to relax and forget the car. All the very friendly and available staff. For the tour lovers, less than a mile walk you can reach the famous ”Turkish Scale”. In conclusion, super recommended if you want to stay a few days without thought and relax.