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The staff is very friendly! They provide water cookers. The bathroom was very clean as well. Parking lot in front of the hotel. Everything was great! Thank you

Full self-service hotel, so there is some trouble in Checkin because I didn't pay attention to the email, but fortunately, I can contact the staff remotely. Please be sure to pay attention to the message sent by the hotel in advance. The hotel itself is very fashionable, the container is changed, the car is parked at the door, and there is a convenience store across the road. The room equipment is OK, the heating is strengthened, and it looks like it will not be cold in winter.

Stayed 2 nights. The ryokan experience starts with being met in the car park, bags whisked away, shoes off at the entrance and slippers provided. Then an orientation with a very nice Vietnamese lady, one of the few members of staff who spoke English. We were given a detailed explanation of how to use the two different onsen, and lots of other info that you really need, because this is an experience like no other. The rooms are beautiful ( ours looked onto the stream), the (long and many) corridors are decorated with beautiful art and ikebana, and there are lots of drinks dispensers everywhere - the corn soup is delicious. The food was some of the finest we had anywhere during our 4 weeks travelling in Japan (including a couple of Michelin- starred restaurants), presented exquisitely, and wonderfully flavoured - a true feast over several courses and a couple of hours. Breakfast buffet equally memorable. We only went here to see the Blakiston's Fish owl, so the whole experience was a wonderful surprise - if you've seen the Studio Gibli film ”Spirited Away” you will get a sense of what it was like. And we were the only westerners here, which was great, and only added to the sense of being on a different world. On that note, if you're an uptight westerner who doesn't like getting naked in front of strangers, you might struggle here - there are no showers or washing facilities in the rooms ( apart from a basin), only those in the onsen themselves. I don't think we would have chosen to go if we had understood this beforehand, but I'm SO glad we did go.

The room was very clean and easy to use. At the hotel in Kushiro where I stayed the previous night, I had to start by putting out the futon by myself from the closet, but at this hotel, the futon was folded in two, so I just unfolded it when I used it. That's why I was saved. If the room is completely laid out, the low table and legless chair have already been moved to the corner. However, this time, after relaxing at the low table, I was able to easily lay out the futon. The hot spring was clean and the hot water was good. I chose the standard dinner, but I am very satisfied with both the taste and quantity. Especially the seasoning of grilled salmon in foil was very delicious. For breakfast, I thought it would be interesting to make fried eggs by myself. I think it's a good idea because you can make it to your liking. It was quiet with no voices outside the room. My husband really liked the quiet and beautiful place, and he said many times that he would like to stay again when he comes to Nakashibetsu.