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Booked an overnight stay for a friend’s birthday celebration. Was so excited for our trip and looking forward to the relaxation and beauty we hoped to discover. It definitely was a beautiful location, but unfortunately not enough to make up for the customer service. Included in our stay was a complimentary massage. We inquired about it when first arriving, and a staff member told us that we could call the front desk and they would get it set up for us during the stay. We called in the morning and Tiffany at the front desk was hostile and rude saying that we never confirmed that we would be taking advantage of the complimentary service and that we had to have scheduled it in advance. It was not communicated to us during booking nor when we asked about it in person that we needed to confirm and/or schedule in advance, which we mentioned to her. She said we should have known better and there was nothing she could do as they didn’t even have anyone at the resort that day for the services they were offering. Absolutely no attempts to rectify the situation and hung up on us twice during our conversations with her. The projector, another feature of the stay we were looking forward to, was not working in our cottage. A very kind staff member came to assist, but was unable to figure it out, and eventually just gave up as he was calling the technician (who was not on grounds) on the phone and we just conceded and said to forget about it. Beautiful grounds, so much potential, but severely lacking in several aspects that make it questionable whether the stay is worth the hassle.

We had a great experience at this hotel. We had a swim up villa which has 2 bedrooms with queen beds. Each room in the villa has a separate air conditioner so everyone could be comfortable. There are sliding doors in the bedrooms and living area to plenty of patio space and even a small “backyard”. There is a view of St. Eustatius from the patio and of the sunset. We stayed for 12 nights. There is a restaurant and bar on site. Every meal we had was top notch. Every staff member we interacted with were so friendly and helpful. There is a large swimming pool and a jacuzzi, even a children’s play area. I recommend a rental car if you stay here, it’s out of town and you will need transport to the beach and any sites you want to see on St. Kitts.

The hotel seems to be under construction, however the staff members are equipped to handle all and any issue that may arise The staff members that went above and beyond to assist as needed are Front desk Stephanie and Bella - professional, reliable and industrious . Both are kind and willing to assist with effective results noted at all times. Restaurant department Rachel and Cherise - friendly and competent with great interaction skills Landscaping Ricardo was always eager and willing to get customers fresh coconuts on site. No request was too difficult for him, he demonstrated his willingness to keep customers happy. He is very kind and very humble . Security Kevin is professional, precise and focus on keeping staff and customers safe as evident by his frequent rounding of the building and ensuring safety with his high sense of awareness. Ikesh is professional and thinks outside the box to resolve any concerns or issue that guess my encounter. He is both proficient and skillful.

To be honest, the room was cleaned and the location was good. It is convenient to go to the airport and the city center. Downstairs 🈶 Chinese supermarket, there is everything inside, very convenient. Open the door is the sea, a little luxury! The service industry is not very laughing, not very professional. In general. good!