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The hotel is very small, shop, not busy and has all the luxury. The staff are ready to help you day and night. The service is good but the staff is so helpful and subdued that it feels almost uncomfortable. The breakfast is a la carte, and you will have two choices every time, very diverse and with healthy options. The hotel has a great deal of facilities such as snorkeling with a guide (including) if you wish. However, the hotel was very difficult to find algae on the beach when we were there (in July). They can do little more, it is cleaned regularly, but the split algae are kept a little next to the beach, and then removed. The location is tricky. On the one hand, very remote and on a quiet beach with enough facilities. On the other hand, if you are looking for more variation and not want to use the surrounding restaurants of ”luxe” hotels you should also have some trouble. Tulum center is a quarter with the car which is not the problem but the access to the hotel****** It is very hobbit and full of deep holes. You need to make some effort to get out there. The airport is also at 1.5 hours driving, with a lot of beach traffic even early morning (7 hours). If you want to use the restaurant, the price-quality ratio is questionable, and we found it very highly overpriced because you paid 20 euros for all simple plastic cocktails or hamburgers. If you don't find that a problem, you can get all kinds of food to your room. And lastly, the whole setting looks more luxurious than it is, and for the price-quality ratio, it must be noted that small details such as TV that does not work properly or slow internet connection become important.

We enjoy this hotel so much we have stayed every time we are in Tulum! The rooms are clean and nicely decorated, the jungle view is beautiful. We have stayed in many of the different rooms but our favorite is the one bedroom suite with balcony. The terrace suite is nice too, but the terrace isn’t covered so when it rains you lose that space. We love how accommodating and friendly the staff are. I think I lost something every day we were there last time (swimsuit coverup, sandals, car keys) and they were right there to make sure I was reunited with my items. The breakfast staff was great, they made sure you had everything you wanted and again, always a smile to great you. The bar staff was excellent also, we mainly ate at the downstairs bar and had our food delivered poolside. It didn’t take long for them to know our favorites! Make sure you take advantage of the 2 free drinks and the twentyish dollars in credit you get each night. The rooftop pool is reserved for adults, but during the day if no one is up there, they did allow our son to get in (he is 10). The rooftop pool is great, it is an infinitely edge looking out at the jungle. The downstairs pool feels more intimate. The housekeeping staff is also on point, we often only have housekeeping when we need it, a few days in to our stay usually, but the day we had it done everything was perfect upon our return, and the toys my son had bought were cutely arranged on his bed (which they also made up properly for us!). The location is great for nearby restaurants (which I found to be better than the ones on the beach) and renting a car or scooter. Take advantage of the lagoon snorkeling trip they offer as well, you have to rent the snorkel gear but the entrance fee and the transportation fee are included. In Tulum transportation so expensive!! We did not do the beach transportation but they do offer that. They also have a laundry facility! We brought detergent and quarters with us. If we were to come back to Tulum we would stay here again.

Sol is an amazing instructor of Acro!! We started with just basic warm ups and Sol ended up teaching me a head stand in my first class. Just all around fun and good vibes in the class, I’d go to every single class if I could. she also does a 7am run class which I’m really excited about trying!

The room was very small and had a rooftop view, but the view was only on the 4th floor, so it wasn't that good, and I could see the window next door, so I had to keep the blinds open every day. The pool is small, but the interior is very neat and pretty. The female staff was a little rude when I checked in. Other staff are friendly

Hotel Muare is one of the more popular hotels in the Tulum area. It is a perfect getaway if you want to have a quiet time from the hustle-and-bustle of the city to recharge. The rooms are designed to look like houses in the remote places but with all the modern amenities. It also is a great option for someone who cares about staying at an Instagrammable hotel/resort. There is one restaurant which provides good food. Negatives: -Getting to the hotel will require you to drive through really broken dirt road with several pits. -While the food options are good, if you’re someone with a dietary restrictions - e.g., vegetarian, vegan, pescatarian, don’t eat red meat or raw fish, etc. you may run out of options quickly. The staff is flexible though, so they may customize few dishes for your suiting. -In general Tulum is expensive. However, Muare is up a notch. While it was a great place to stay, the price didn’t seem justifiable to me. Specially, since I don’t care as much about capturing Instagrammable photos. -While the staffs are helpful and friendly, their extreme focus on getting money out of you is just off putting. Examples: we planned to have food by the pool and it took them forever to get us the food. They missed certain items in the order. We also had issues with our food (fly in maple syrup) which was still fine (since bugs/insects can fall in your food when you live in the nature). However, when we reported and asked for a replacement, they never returned with the fresh maple syrup. Finally, I had to go to the restaurant and pick it up myself. However, when it came to asking you to pay, they would run behind you to get your sign. On top of that, there is a default tip amount included in the bill which some of them may not even care to mention to you. While checking out as well, they added a hefty service charge to the bill - this on top of the already expensive booking fee. Overall, my review is that it is a good place to stay. However, too expensive and the cost is not really justifiable. Plus for the good service they provide, it is really off putting when you see how focused they’re on getting more money out of you in any way possible.

Nestled amidst lush greenery, Orchid Hotel in Tulum strikes a lovely balance between natural charm and modern comfort. From the moment we arrived and were greeted with a delightful welcome drink, the tone for a relaxing retreat was set. The hotel's unique architecture is a visual treat, harmonizing beautifully with its peaceful surroundings, yet it's conveniently walkable to the city's vibrant heart. The staff at Orchid Hotel deserves a special mention for their friendly and attentive service, always on hand to help and enhance our stay. Our room was a sanctuary of space and comfort, featuring a large, cozy bed that was perfect for restful nights. The spacious shower and the private outdoor bathtub added a touch of luxury, though the need for staff intervention to empty the tub did slightly limit our spontaneity. A standout feature was the complimentary access to the hotel’s exclusive beach club, enhancing our experience with lovely seaside relaxation options. On the downside, we faced a couple of hitches. There was an unpleasant odor from the toilet that was hard to ignore, and the breakfast—despite its hefty price tag—was underwhelming in both variety and flavor. Despite these issues, the positives of Orchid Hotel overshadow the negatives. Its tranquil location, combined with the generous room amenities, friendly service, and added beach club access, makes it a place I would happily recommend for a serene getaway in Tulum.

Amazing hotel. We loved this place, the room we chose was the jungle room, it was so nice, clean and had a safe & fridge included. It also had a bath and shower. The hotel complex was so unique and beautiful. The rooftop pool was lovely and the sushi restaurant was unbelievable. But also just the food from the hotel was so nice, we had pasta arabitta which was so good. The drinks are a little pricey but so worth it, I loved the smoothies and the raspberry Moscow mule was the best cocktail I’ve had. To top it off the staff are absolutely fantastic, so helpful and will do anything to make sure your stay is amazing. Could not recommend more. The location is a little far from the main ***** in tulum, but we managed fine with taxis which is right outside the hotel which was fine and places around the hotel are nice, just make sure you stay on the main streets like xibak as around certain back streets can be a little sketchy.

We had a great time! Plenty of activities to do in plenty of things to see oh just a wonderful location. My only complaint is I was in Kassav four and the ice machine was never repaired the week I was there. I have to make that statement because it’s such an inconvenience to go to the other castles or qualifies so it’s all a complaint,