Search Your Putrajaya Hotels

Excellent before n after sales service! Very friendly n clear instruction before accommodation. Giving extra time for late check-out too. Clean and spacious suitable for family n friends gatherings. We have realized accidentally left our item the next day after check out but the host putting extra effort to search it n willing to courier it back to us without any charges ! Thank you very much! We had a good time there!

Couldn’t check in and stay due to appointment postponed. Hotel not allowed to cancel neither modify date of check in.

The room was clean and spacious . Just that the AC was not working really well. It was barely cold enough. What we liked the most was the bath tub that was attached straightaway to the bedroom so we could monitor our baby playing with water inside the bath tub from the room. The parking was a bit downhill but they provided a buggy so no issues.

BEST OPTION TO STAY WHILE VISITING PUTRAJAYA. ALWAYS MY CHOICE OF HOTEL WHENEVER I HAVE WORKS IN PUTRAJAYA. STRATEGICALLY LOCATED. SURROUNDED BY CONVENIENCE SHOPS AND A SUPERMARKET. LOCATED IN A MALL. AMPLE PARKING AT THE BASEMENT. GOOD FOOD IN CITRA RASA. FRIENDLY AND HELPFUL STAFF.

Tips: Most of the room is facing lake, choose room no 10 till 13 for Masjid Putra's view while the rest is looking Seri Wawasan brdge. Pros: Fast check in & out. Room is spacious & clean but carpets need total replacement. Free wifi. Air conditioning setting cannot be changed but still room temperatures is acceptable. Bathroom equipped with bidet & bath tub. Very nice serai wangi smells inside lobby. Toiletries smells very nice as well. Refrigerator able to keep my leftover food cold. Free covered parking but with narrow parking entrance and limited parking space. Walking distance to Masjid Putra. The bed was comfortable, but the pillows were unfortunately not as supportive. Breakfast buffet nice with a lot of varieties. Cons: Conflicting check in time between trip.com & agoda (2pm) and hotel (3pm). Not so friendly front desk operators & kitchen helpers. Small, cramped for a 4-star level lobby. Water leaking from roof. Slipery bathroom. Limited tv channels, reception also poor. Small pools and gym. Quite far from shopping complex Alamanda & IOI City Mall.

My stay was super pleasant and my niece really enjoys the pool! Mind you, the pool shared with the shaftbury residence and they are salt water pool! The pool is very big, make sure to bring your swimsuit, you will not regret it! However there were no shoes in the room, we opened all the drawers but found none. Probably had to ask from the reception but it's okay, nothing much on that as their floor is not tiles nor hard hardwood floower. The services of their staff, like always from Accor group, top notch. There are different lift from parking lot (we park at B1) to the other floor, their staff even help pointing us to the right direction. Make sure to bring your TnG with you so you can validate it for free parking. I booked via Trip so it comes with breakfast, but boy they didn't disappoint. The breakfast buffet, like my previous stay in another Mercure hotel, SUPERB! Kudos to the chef/baker who served and made the croissant sandwich from table to table, love their croissant and fillings! Kudos to the chef who prepared my scramble the way I requested. And also to that delicious nasi lemak. Plus, that surprising ice cream for breakfast which of course, the most enjoyable one for my niece. Just that we went for breakfast quite late around 9am so the refill is a bit slow on some food but we still manage to taste almost all of them (except for the noodle station). and the restaurant used for breakfast buffet is so big that you can sit far from other guests.

Our experience started out fine, we were given cookies at the reception by a very friendly receptionist. The property is huge but dated. Walking from reception to our room (in another adjacent building) is ok but there is no shaded walkways, it’s all open air and subject to the elements. The room itself is average, we had booked two rooms facing the lake. The cleanliness however is appalling. We found a dead cockroach under the bed, the toilets were clean but because it’s all black tiles, you can’t really see the dirt unless you look closely; the shower doors weren’t properly cleaned, there is moss and old, icky dirt stuck at the corners. Water pressure to the bidet is low, which basically makes it pointless to have. There’s food flies lounging around the room, possibly from food that was consumed by the previous guest. We had ordered room service 3 times in total. The first time was great, they brought the food within 30 minutes, charged it to our room. The food quality however was subpar. The char kuey teow was soggy and tasted like ginger, which isn’t how it’s normally supposed to be prepared! If your chef is gonna make changes to classic local recipes, make sure it’s taste-tested by others and please CLEARLY state that this is an adaptation of a local classic so the guest can expect it to be different. The 2nd time was an annoyance, not only was the food late but they told us to pay immediately for it! Apparently the wait staff was told we had not paid a deposit for the room but in fact we had paid a deposit to cover our entire 2 night stay for two rooms! But being cooperative guests, we decided not to make a fuss and paid immediately. 3rd room service, no questions about payment. Talk about inconsistent service! Also, we were told to leave our food trays from the room service outside the room but they didn’t clean it up the next day resulting in food flies buzzing around. The breakfast was ok on the first day, but the 2nd day, it was downright horrible. Scrambled eggs were soggy, bacon and sausages was boiled and not fried, again, if you’re gonna offer a healthy alternative to everyday norm, please state it clearly somewhere! Freshly baked bread wasn’t fresh either, tasted at least a day old. Lastly, the pool isn’t cleaned regularly, not what you’d expect from something with a “Hilton” brand in it. The kids pool had dark tiles in it and so you can’t easily see dirt in the water but there were small leaves and other icky stuff floating about if you looked closely.

The room is spacious and the location is very close to a nearby mall. But the furnitures are worn out and even the tv has limited choices of channels. We chose the place as it was walking distance to the mall but the route was blocked due to construction and we had to walk a bit further to get to the mall. They did say the hotel is undergoing some renovations so hopefully it’ll turn out better once it’s complete.