Best Sura Hotels

We check in the hotel, found a track bottom and dental paste tube left in the toilet. The room is properly done. Immediate response once complaint is lodged. The running water stop at peak times few times in the morning, reason owing to the water pressure. Location is strategic facing the beach. Check the amenities available before travelling.

Pros: 1) Booking, Enquiries Check-in/out staff The staffs handling the booking, enquiries and check in/check out was very good. Had a pleasant experience dealing with them. 2) Room Room was clean and comfortable. Just a suggestion for improvement - time to upgrade the beddings and mattresses. The Jacuzzi did not work but the hot water worked wonderfully. At night and early morning, there were many black ants roaming on the floor and wall of the bathroom. But they did not disturb us. We had no problem tolerating and accepting the presence of the ants due the fact that the resort is located in kampung area. We are the guests and they are the landlords. However, if the resort can do something about pest control - it would be much better. Cons: Breakfast I have to say its our worst hotel breakfast experience. We are not fussy eaters but the management definitely could do better. The selection was so minimal. The roti canai looks so uninviting. The eggs, and other foods look sad as well. I personally had no appetite to eat just by staring at the foods offered. Hopefully the management can improve on this aspect. Maybe can just get the supply of breakfast from the best local Dungun nasi lemak from warung makcik tepi jalan or roti canai from warung pakcik would do. Come on the management, you can do this. Improvement is important. I want the resort to sustain.

I booked the wrong date. But you can't change it through apps. So I called the hotel a few minutes later after I booked wrongly. However, the hotel said they had to also change the date on the apps. Can't get around this problem. Thank you trip.com.

It's cool to be here. Simple but all the facilities are enough for that stay. Provided 2 packs of nasi lemak with tea o Hot which is Nasi Lemak is delicious! It's worth it with breakfast & don't expect more. The important thing is to be comfortable to rest the body. Keep it up! ❤️👍🏼

The rooms were big and very comfortable to stay in. We stayed in the sea view rooms and was great being so close to the beach with the opportunity to catch the sun rise in the morning. The food at the Nelayan Restaurant was absolutely delicious and with exceptional service. It felt like we were taken care by the friendly staff. Mukunda from the restaurant made sure we were looked after consistently throughout the trip. I would definitely come back for another holiday here.

Cleanliness: 8/10 Staff: 10/10 Price: 10/10 Breakfast: 8/10 Food: 9/10. Rumbia fried rice really delicious. This hotel is good for family vacation. The price is for 1 unit semi-D lot house with 3 bedroom and 2 toilet. Overall: 9/10.

I stayed with my wife 1night to diving from Dungun to Teggol. It takes about 20minites to Dungun. This hotel is on 2nd floor in shop lot and still new. That faces the road, but was so quiet. It takes 5-10minites by car to restaurant and shop area in the town. But One pretty restaurant is on 1st floor in the shop lot. So you can take simple meal there. The room was super clean! That is not large room, But is designed to be easy to use. In bath room, shower and toilet areas are separated. Cleaning in bath room was also perfect. So I was very comfortable. Bed mattress was good quality & condition. They prepared tea & coffee set with kettle in the room. I will stay this hotel when come around here next time. ドゥングンのショップからテンゴール島へダイビングに行く為に夫婦で前泊しました。ドゥングンまでは２０分くらいです。ホテルはショップロットの２階にあってまだ新しいです。道路に面していますが静かでした。レストランやお店のあるエリアまでは車で5-10分かかりますが、ショップロットの1階に小さなカフェレストランがありそこで簡単な食事は出来るようでした。部屋は広くはありませんが非常に清潔でした。バスルームはトイレとシャワーの場所が分かれています。仕切りは無いですが、ある程度の広さがあるのでシャワーを浴びるとトイレが水浸しになってしまうということはないと思います。部屋にはケトルがありお茶とコーヒーのセットが用意されていました。ベッドマットの品質と状態も良かったです。この周辺の同価格帯のホテルの中では大変良いと思います。テンゴールに行くときは次回もまたここに泊まると思います。

The hotel location is quite remote but it's a decent location for occasions in Dungun