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Beste Team ”In de Witte Dame”, Niet enkel de ligging van Jullie établissement (zicht op gezellige dorpsplein, rand van de Maas,...); maar ook Jullie kamers zijn tip top in orde. We konden op Jullie verzoek gebruik maken van het loft appartement ”Secretaris”; dit heeft alles wat een appartement nodig heeft; een rustgevend dakterras, kwalitatief onderbouwd met professionele raamverduistering, kwalitatieve douchekranen; alsook het bed waarvan de matras enorm deugdoend aanvoelt...echt top! De verwelkoming door Leontien en/of één van haar medewerkers (of je nu een klant bent van een verblijf of een passant in de zaak); alsook de bediening, is steeds gemeend. De glimlach van hun allemaal, de gedienstigheid, een fijne babbel,...niets is voor die mensen te veel gevraagd; integendeel het gebeurt gewoon vanzelf, recht uit hun hart; dankbaar voor jouw bezoek aan de zaak. Deze welgemeende bediening vind je amper nog terug ... dit is één van de troeven van ”In de Witte Dame”! Nog een troef is het super lekkere dagverse ontbijt; voldoende keuze, krantje bij de hand,... Dineren kan je er ook naar hartelust; zeer moeilijk om soms een keuze te maken uit al die lekkernijen; die ontzettend 1 voor 1 smaakvol zijn bereid. De borrelplank is als het ware een ”bom” van een plank; dit in combinatie met 1 van de lekkere biertjes of wijntjes zijn enorm deugddoend na een ferme fiets- of wandeltocht, de spare ribs krokant gebakken; sappig van binnen met de nodige perfecte kruiding zijn een topper van het huis; maar geloof mij; ook de rest is een streling voor de tong! Een dikke chapeau aan het keukenteam! Reikhalzend kijken we uit naar een volgend bezoek allicht in het seizoen van de asperges... Onze ”Award 2024” krijg je nu alvast; niets kan dit overtreffen...Behoudt aub Jullie glimlach, Jullie ”houden van” métier gevoel, uniek!! Nog heel veel geluk en zeker en vast tot nog een keer...Staande ovatie voor gans het team! Elsie en Rik

We required 3 beds so were in the older part rooms not as nice as the new ones , no iron, ironing board (i had to ask the reception for one) 5 hangers for 3 people again I had to ask for more, the safe was not wokring again maintenance had to come and add new batteries. nice food and plenty of choice for breakfast, easy parking. Bad parts The barman is very abrupt and quite rude seems he doesn't enjoy his job, he was the same last year. We checked in fine for a 4 night stay with breakfast for only 3 mornings as per our booking as unsure what time we were leaving on the last morning, when we went for breakfast it appeared the receptionist had removed all our breakfast so miscommunication, to be met by again quite a rude/abrupt receptionist who did not appolgise once for the error of the staff and tried to blame it on us. The icing on the cake was sadly my daughter beats earphones were stolen from the room, we were out all weekend so had no use for them only for travel home which is when she noticed they had been removed from her bag. JUST BEWARE TO TAKE ANY VALUABLES WITH YOU AS THIS HAS BEEN EXTREMLEY UPSETTING THAT STAFF DO THIS, HAD WE OF KNOWN WE COULD OF PUT A TRACKER ON THEM THIS WOULD BE THE PROOF, HOTEL OFFER NO CCTV AND JUST SAY THEY HAVEN'T BEEN FOUND.

It's clean, but simple, a little old, but everything I needed, coffee or tea make myself, radio TV, the room is good to dark with the roller boxes, a good small bedroom, enough mountain space, a good night-time, a good night-time, a good night-time, a good night-time, a good night-time, a good night-time, a good night-time, a good night-time, a good night-time, a good night-time, a good night-time, a

A group of six of us stayed at the Maashof hotel on what was the last night of a 10 day motorcycle tour and it was also my birthday. I had carefully chosen the hotel in the hope that we would have a lovely stay and dinner in a beautiful lakeside location. Unfortunately there were several issues which cast a significant shadow over my birthday celebrations and ruined our stay. The problems started when checking in when they overcharged two of my friends and they would have overcharged another friend and myself, had I not noticed and intervened. I had booked four single occupancy rooms and one double occupancy room and there was an administrative issue between *********** and the hotel which caused confusion over how many guests were staying in each room, despite the hotel having the names of the six guests against each booked room. All of us were asked when checking in how many guests were staying in each room, but despite this two friends were charged the double occupancy room rate and one friend was charged for two half board dinners despite them all being in rooms on their own. In addition, they also attempted to overcharge us for the half board option despite me accepting a special offer online which had been emailed to me prior to arrival. We then had a further major issue. Three of the rooms were directly underneath the kitchen and hotel entrance and were extremely noisy until very late in the evening and again the next morning starting around 5.30am which meant several of us had a very disturbed night. Two of my friends complained at the time and agreed with the duty manager that they would have the full cost of their room refunded, as he was unable to offer them an alternative room. He advised them that if we had wanted better, quieter rooms we should have booked directly with the hotel rather than through *********** and he told my friend to email the Reservations Manager regarding the refund. The hotel management have admitted that the rooms we stayed in are very noisy, but there was no mention of this when we booked and they still charged the full room rate. On our return to the UK, I emailed the Reservations Manager and following many exchanges she offered a 25% refund for the three rooms most affected by the noise, despite the duty manager’s earlier promise of a full refund. Personally I thought this paltry offer did not provide sufficient remuneration for the problems we encountered but I felt I had no choice but to accept. I subsequently provided my bank details in an email but the refund was not forthcoming. I chased regularly by email as to why the refund was taking so long only to be told cross-border, cross-currency bank transfers take a long time and ”it will arrive within a few days” and then “as soon as possible”. Despite these repeated assurances it took 3 weeks for me to receive the refund and only then after several more emails including to the hotel General Manager who at one point decided to attack my pe

I stayed at Theaterhotel Venlo during Carnival for one night. The room was good, the indoor parking average (a bit narrow and expensive (15,00 EUR for 24 hours)). But the breakfast service was very weak! The personnel - three ladies - did not care pretty much about the buffet (bread rolls and scrumbled eggs were empty) but the guest has to ask to fill it up although there were many guests in the breakfast room. Besides you have to go to breakfast bar to ask for hot tea, coffee etc. as nobody from the personnel felt responsible to go to the guest's table to ask whether hot tea, coffee etc. is wished. The same with dirty plates on tables. Nobody of personnel cleaned it up. For 100,00 EUR for one night including breakfast - single occupancy - in such medium-sized city of Venlo I can expect proactive and attentive guest service! Probably I do not recommend Theaterhotel Venlo. P.S.: In the breakfast room it is very drafty as it there isn't any doors and it is part of the huge entrance lobby of theater of Venlo. So not very cozy there!