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Many thanks for a lasting stay in these impressive walls. Special thanks go to the ladies at the reception desk, who seriously impaired the stay with their particularly strong self-confidence and poor communication with each other. It's just a shame that the good performance of the service and kitchen staff was lost in the overall package. Unfortunately, this stay is hard to beat in terms of sustainability. Unfriendly welcome. Rooms no longer correspond to the standard expected and shown on the website (we had already been there three years ago and were very satisfied then). In the meantime, a little worn, not so clean and defects amateurishly and makeshiftly ”repaired” (cracked tiles in the bathroom, black silicone joints in the shower, etc.). Additional services booked (romantic dinner) were forgotten despite electronic data processing - or deliberately because of a tour group present. When reminded of this, we only reluctantly looked in the system and asked for the desired time. As they couldn't remember the following evening and suggested we eat in our room, we decided against it and cancelled dinner. The cancellation was then (how could it be otherwise) also forgotten during the payment process. So we had to pay almost 300.00 zl for dinner that we didn't eat. Explanations and clarifications from the reception staff were annoying, as they suddenly didn't want to or couldn't understand Polish, German or English (which had been no problem up until then). In the end, the amount was generously waived. Thank you very much for that too. We will definitely recommend this hotel, but we don't know who to recommend it to at the moment. The surroundings, restaurant services (albeit limited) and breakfast were good. So if you are prepared to make certain compromises, can do without additional services, overlook a few things and can live with the mismanagement, then it's OK, although there are several accommodations in the vicinity that have more to offer in a comparable price-performance ratio and seem to be better managed.

Da ich schon öfters in diesem Hotel geschlafen habe, habe ich dieses Hotel ausgesucht zum Übernachten. Da im Internet auf jeder Seite alle Zimmer Kategorien frei waren, habe ich gedacht das ich kein Zimmer Reservieren muss. Ich bin in der nacht vom 6. auf den 7. um halb eins angekommen. Der Herr mit den Dunklen Haaren war super unfreundlich und hat mich direkt wieder raus geschickt, und mir gesagt es gäbe keine Zimmer das ich auf dem Camping Platz schlafen soll! Dieses verhalten und Desinteresse grade von einem Accor Hotel wo ich selbst Jahre lang gearbeitet habe ist nicht akzeptabel. Wenn man keine lust hat mit menschen zu arbeiten sollte man doch lieber den Job wechseln. Ich bin sehr enttäuscht das man so mit Kunden umgeht weil man beim nichts tun gestört wird. Nie wieder Mercure Jelenia Gora! Gut das es andere Hotels gibt die Gäste mit Kuss Händen aufnehmen und die ihren Job lieben! Schade!

WARNING: Tempted by a holiday offer, I booked a package for a week at the Kyriad Karkonosze hotel for a family of 4 in a superior room as shown in the image below (2 single beds and a double sofa bed). Upon arrival, it turned out that we were accommodated in a 3-person room (2 single beds and one single sofa bed). In addition, there were only 3 sets of bed linen and 3 sets of towels prepared in the room. Furthermore, it turned out that the room presented on the Kyriad Karkonosze booking page is not a superior room at all (!). Since it turned out that there was not enough sleeping space for one person after our arrival, we filed a complaint. Unfortunately, the hotel staff refused to refund the reservation (over 1300 PLN). Therefore, please be careful when booking any room at Kyriad Karkonosze and make sure you have 100% guaranteed the appropriate number of sleeping places - do not rely on the photos on the website, as you may be greatly disappointed on site, as happened to us, which I wish on no one. Below I present photos of the room, which, as it turns out, is incorrectly marked as superior on the Kyriad Karkonosze hotel booking website. Ladies and gentlemen, this is not what a superior room looks like, as admitted by the hotel staff. Why then does the hotel mislead its potential customers by presenting a 4-person room for sale, and selling a 3-person room in reality?

A place with potential, but with numerous shortcomings that are essentially disrupting your stay. First, an additionally paid unguarded parking near the property. At such location the resort should be included in the price of the room. No information about a paid parking at your phone reservation. In the bedroom unfolded sofa with extra bed, which dissolves significantly deteriorating sleep quality. Total failure. A very loud oven that switches at night, noises sleep disturbing. The fireplace/case in the room, so advertised in the offer, requires extra purchase of wood (!) - no information about this at the time of booking. The kitchenette is very poorly equipped- contrary to the description on the website. The room cleaning and towels exchange only after 4 days of stay (!). The bathroom bath is severely bitten by the tooth of time, it requires definitely renovation or exchange. The room has a balcony with a view directly to the nearby windows of the buildings across from the room. It is not true that the information from the website that you can admire views from the balcony, unless you mention views of the children's playroom or guest room checked in front of you. The pool-saun complex with potential, but surrounded by a huge number of children, is a terrible harmider and chaos. A good solution to praise is the pool only for adults from 20.30. During our stay, however, the pool was temporarily closed due to alleged accident or pollution- we did not receive any compensation. Some of the ladies in the reception are very unfriendly, decent Italian restaurant, we're not going back anymore.

The hotel itself is nice, modern (which is not always the best, a great-looking chair which you can not stand up from is useless), and has a a spectatular view over the mountains and the lake. Everybody was friendly, the premises were clean, but.. There is seriously not enough staff! Two bartenders can hardly serve the whole terrace at night, when it is full of people. Waiting 30 minutes for a drink is not acceptable in a 4* hotel. Even the restaurant was slow during lunches and did not have a single vegetarian dish (one was on the menu, but they didn't have it). The food we got in the end was good, so were breakfasts, dinners were the same every day (as a vegetarian I could have a salad or spaghetti 3 days in a row). The pools are too small for such a big hotel and were overcrowded all the time, only one whirlpool was working, so people were waiting. I think it is better to visit in the autumn or winter, when the weather is not as hot, there is nowhere to cool down a little, the water in the pools is heated too. I would recommend this place to people who do not expect too much, if you sometimes stay in a 4* hotel, you might be slightly disappointed. However, the surroundings is great for trips, there is a castle nearby, St. Anna's chapel, Upside down house and much more to enjoy.