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Have a good stay at the hotel. Nice staff, good guestroom, escpecially clean.

Ich war paar Tage auf Besuch bei meiner Familie, Hotel befindet sich in unmittelbarer Nähe, also passt es perfekt. Frühstück war jeden Tag sehr lecker und gut vorbereitet. Zimmer war sauber ruhig. Kann nicht meckern.

REZYDENCJA LUXURY HOTEL PIEKARY SLASKIE, POLOGNE. Séjour en septembre 2020. Voilà un hôtel coup de coeur ! C'et un réel plaisir que d'être ici. Charmant accueil, avec une jeune personne très professionnelle. Beau bâtiment. Jolie décoration intérieure. Grands jardins magnifiquement bien arboré et décoré. Sauna, jacuzzi. Chambre pas très grande, mais bien agencé et bien décoré, tout comme la salle de bain avec un excellent éclairage. Belle et grande salle de restaurant pour le diner avec sa grande terrasse extérieure donnant sur les jardins. Plats de très bonne qualité et de belles présentations. Petits déjeuners servit dans la petite salle intime, vu côté parking. Joli petit buffet de qualité et belle présentation des produits. Servi par un personnel agréable, serviable et disponible. Parking gratuit. Voilà un excellent séjour en tout point de vue! Seul reproche, l'accueil a la réception au moment du départ, une dame peu agréable.

Arrived in a large prebooked group whilst on way to deliver aid. Room was great except air conditioning broken. Only one restaurant staff working who ignored our 1 hour wait for service only to serve a number of local customers who arrived after us. After 2 hours we ended up ordering McDonald's via Uber. Still no one came to take our order.

This is a basic IBIS hotel, one would expected! However, conventionally located in the center of the city. Rooms are small but ok, bath very basic. My room was facing a gas station. Breakfast was good with sufficient choices, I liked the breads and the cakes! Coffee machine takes forever and one have to queue! Therefore, I found it rather surprising that the hotel staff get their coffee during the breakfast hours too and don’t care that this means even longer waiting time for the guests. We had there our lunch, typical Polish dishes once. The food was very yummy! One need to book the lunch in advance! My room was very dusty and bath dirty and floor covered in hair.! I mentioned this at the desk and got a very saucy response that “sometimes the hair do not stick to the mop” - that left me speechless! Another day,I asked a senior staff if my room could be vacuumed (I addressed her in English as most of the staff speaks English well, and my Polish is rather poor]. She snapped at me that I have to speak Polish with her! I got literally scolded for not speaking Polish! That person remained every hostile during my whole stay! I wasn’t even greeted! Absolutely unprofessional and unacceptable behavior! Many of the staff members are very friendly (e.g. the young man or the young lady at the desk) but many are super unfriendly and simple give a sh... whether the guests feel welcomed e.g. This is something for the management to look into.

(English version below) Obrzydliwe podejście personelu. Dlaczego, kiedy przyjechałam dwa tygodnie temu i poszedłam do recepcji, odbyłam normalny dialog z młodymi ludźmi, a oni rozmawiali ze mną po ludzku? A przedwczoraj, kiedy moja mama musiała czekać 17 godzin na autobus i przyszła do was zapytać, czy może odpocząć i zapłacić za pokój, w odpowiedzi usłyszała niegrzeczny ton, przewracanie oczami i skrzywione usta niezadowolonych (chyba z życia) recepcjonistów. Nie akceptujecie euro, komentując, że ”jakie euro, skoro jesteśmy w Polsce”, traktujecie ją jakby przyszła żebrać o jałmużnę, albo wyrzucała was z własnego domu. A za pokój na 10-12 godzin zginaliście cenę 150 euro. Jeśli tak bardzo nien@widzicie wszystkich, którzy nie mówią po polsku - idźcie pracować w fabryce lub zbierać śmieci. To h@ńba dla europejskiego państwa, a przy okazji akt dyskr*minacji ze względu na inny język i fakt, że moja mama nie jest Polką. Poradziłam mamie, żeby przyszła do was i odpoczęła, ale teraz ostrzegę wszystkich, żeby omijali wasze miejsce z tak paskudnym nastawieniem. I pamiętajcie, że jeśli usuniecie moją recenzję, napiszę ją ponownie. Utworzę tyle skrzynek pocztowych, ile będzie trzeba, aby upewnić się, że wszyscy zobaczą tę recenzję. Napiszę też do kierownictwa, żeby was wszystkich zwolnili. H@ŃBA! Jak można być tak bezwstydnym i pozbawionym skrupułów? ●●●●●●●●●●●●●● Disgusting attitude of the staff. Why, when I came a fortnight ago and went to the reception, I had a normal dialogue with young people and they talked to me in a human way? And the day before yesterday, when my mother had to wait 17 hours for the bus and came to you to ask if she could rest and pay for the room, in response she heard the annoyed receptionists' disgruntled tone, an exasperated sigh and pulling a face. You do not accept euro, commenting on it ”what euros if we are in Poland”, treated her as if she came to beg for alms, or kicked you out of your own home. And for a room for 10-12 hours you bent the price of 150 euros. If you h@te everyone who doesn't speak Polish so much - go work in a factory or collect rubbish. It is a di$grace for a European state and, by the way, an act of di$crimination on the grounds of another language and the fact that my mum is not Polish. I advised my mum to come to you and have a rest, but now I will warn everyone to avoid your place with such a nasty attitude. And keep in mind that if you delete my review, I'll write it again. I'll create as many mailboxes as it takes to make sure everyone sees this review. And I will also write to your management to have you fired, all of you. DI$GRACE! How can one be so shameless and unscrupulous?

Hotel Diament Zabrze - Gliwice offers a convenient location between two cities. The rooms are spotless, though compact. The staff is friendly and efficient. Modern facilities include a fitness center and restaurant. While not luxurious, it's a solid choice for business travelers. Free parking and Wi-Fi are appreciated perks. Overall, a comfortable stay for the price point.