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Courrier que je leur ai envoyé. Je n'ai pas reçu de réponses donc je publie. Pour info nous avons payé 163€ Bonjour Monsieur xxxx Je vous écris puisque personne ne réponds a l'hôtel quand on appel! Nous sommes allés dormir chez vous hier soir. Nous avions la chambre 135. Je suis TRES INSATISFAITE de votre établissement.  Je vais vous expliquer pourquoi. nous sommes arrivés à 16h45. Nous avons fait plus d'une heure pour arriver au comptoir des réservations tellement il y avait du monde et une personne pour accueillir. La charmante jeune femme était toute seule, confuse car nous avions réservé une chambre pour 3 personnes et un bébé, vous nous aviez attribué une chambre de 2. De plus, la chambre n'était pas prête. Elle nous a demandé d'attendre encore une demi heure. Pour information nous n'étions pas les seuls dans cette situation. Nous sommes allés au bar. Nous avons dû chercher un serveur. Une fois les jeunes hommes sur place, nous leur avons parlé du problème. Il faisait froid. Tout était ouvert. A plus de 18h00 nous avons demandé à parler à la direction. Vous n'étiez pas là. Je me suis énervée car nous avions une réservation le soir 19h30, nous devions nous préparer, j'avais un bébé de 3 mois qui avait froid et qui commençait à pleurer. Mon fils de 13 ans était lui aussi fatigué. Rien n'allait. Nous sommes entrés dans la chambre a 19h15. J'ai pris une douche, il y avait de l'eau de partout dans la salle de bain au sol. L'eau chaude n'arrivait pas au mitigeur du lavabo. Nous nous sommes changés sans nous doucher afin de partir au plus vite. Quand nous sommes revenus, nous avons pu constater que la chambre ne fermait pas. Nous avons donc dormi au rez de chaussée la porte ouverte. La patère de la salle de bain ce matin était au sol puisqu'elle a été fixée au silicone.  Nous avons redemandé ce matin a vous parler. Vous n'étiez toujours pas là.  Je trouve très dommage d'avoir un si bel établissement et d'avoir une gestion si calamiteuse.  Votre serveur nous a gentiment offert le verre de bière de mon mari hier.  Mais trouvez vous normal que nous ne puissions parler à personne? Que votre personnel soit obligé de sourire et d'entendre toutes les lamentations des clients. Je ne suis pas la seule mécontente. C'est la première fois de ma vie que je viens a écrire pour me plaindre. 

Fantastic hotel with great meeting space! Air conditioning was excellent! Pool area was incredible! Food was wonderful! Very friendly and helpful staff! Highly recommend for a resort like vacation alone/with your family or a conference location in Portugal!

The hotel’s public spaces are great and it’s an old palace. But the room is not in the palace, but an old building next to it. The hotel is about three kilometers away from the old city center, a little far away, but the hotel shuttle bus is free (10:00 am, 4 pm)

The location is a bit far from the center, but across the street from the metro, so getting there was no problem - 10-15 minutes by metro. The huge advantages of the hotel are the new, beautiful view from the large floor-to-ceiling windows, and the proximity to the metro. The breakfasts are just nothing special. I regretted that I paid for them once. The only thing I liked was the presence of freshly squeezed orange juice. Everything else is like in a cheap school cafeteria, everything falls out in a heap, everyone touches and takes it with their hands. The tomatoes are dirty (you can see it in the photo), I asked more than once to wash the tomatoes better, they nodded and the next day they were dirty again. So this is a health safety issue. The cheese is stuck together, people peeled it off with their hands, then how to eat it. The only hot thing is a strange-looking omelet, most likely made from powder, there are some sausages, but I am a vegetarian and there is nothing for vegetarians, nothing at all. I do not recommend taking breakfast in advance, take 1 on the spot, if you like it, continue buying at the reception. In general, they do not check who has and who has breakfast included, anyone can just come up and have breakfast, breakfast is served right in the lobby of the first floor at the reception. The hotel is not bad, but I give low marks because the description of the breakfast on the website does not fully correspond to reality. And the fact that breakfast is dirty breakfast products. Including cutlery with dried food residue on them. Neither cheap nor expensive hotels should allow this, it is not a question of price, it is a question of health and attitude to a person.

In general, the room is clean and nothing more, but the rooms are rather ”tired”. No slippers / bathrobes - and although this is the norm for a three-star hotel, nevertheless, the absence of even a soap dish for bar soap provided by the hotel itself is already interesting) The shower cabin was leaking, we had to wipe the formed puddles with towels. At the junction of the cabin with ceramic tiles, black mold is possible, black plaque is possible, but most likely mold. In Portugal, the presence of mold is like snow in Russia in winter - for granted) But the water pressure in the shower was such that at least do yourself a hydromassage - I really liked it)) The mattress is quite hard, those who have a sore back are unlikely to appreciate it, but massive comrades will be very comfortable, the mattress practically does not slip. There is a kettle and cardboard cups in the room which is a big plus. For those who are interested - TV catches almost all possible channels. Breakfast is typical European: yoghurts, muesli, sliced cheeses and ham, bread. sweet buns and pastries, boiled eggs, fruits, tea and coffee. Nothing special but you won't leave hungry. The cost of breakfast is 18 euros for two.

Nous venons de passer 3 nuits dans cet établis*****t le rapport qualité prix est très bon. Accueil très sympathique. Petit déjeuner compris dans le prix très copieux... jambon fromage œufs fruits frais yaourt gâteaux locaux pain complet céréales blanc... Literie très confortable. Très propre. Salle de bain indépendante mais privative.

I recently stayed in Hotel Black Tulip. On the first morning I noticed that there weren't electrical points for using a shaver available in the bathroom . I reported this to the young man on reception-thinking this will take some time to fix/put right. Within minutes a repair man was knocking on the door. He set about replacing the unit on the wall and enabled the use of the electrical points. I was very impressed. Staff on reception were very helplful.

Close to the Campanha train and bus station, but a long walk from the tourist area, although just a short metro ride away. Good attention from the person in charge, the room was quite good, a giant bathroom and even a little terrace. The common area stands out, where tea and coffee are offered throughout the day as well as fruit and croissants, nuts and even port wine, the possibility of cooking and relaxing on a terrace. In the morning, you prepare your breakfast, you have the refrigerator where there are types of milk, ham, cheese, butter... nutella, cereals, very complete really... this accommodation is quite good, recommended!