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We stayed at this hotel for 8 nights on holiday. The hotel is listed as a 3-star hotel, but many facilities (safe, fridge, magnifying mirror, Nespresso machine, two pools, two restaurants, etc.) are more characteristic of 4-star hotels. The same is true for breakfast, which was generous and good. The hotel is located at the outskirts of St. Leu, on a hill that is overlooking a very nice view of the sea, whales included. We had a car and therefore could travel easily, recommended at this location. Ample parking, also near our room which was relatively far from the reception. A lovely garden and pleasant common areas. Our room (Guétali) was large and comfortable, and housekeeping was good. Good beds. The bathroom was large, though it suffered from a shallow sink in which the tap was located too much to the back, something that caused constant water spillage. Service was excellent everywhere throughout our stay, with special thanks to the reception and restaurant staff. We tried to drive to St. Leu for dinner, but a traffic jam and total lack of parking led us to abandon this idea after one try. We consequently ate at the hotel’s Kotémer restaurant (see separate review). A concert of Creole music and dance on one of the evenings was very enjoyable. The most evident weakness of this hotel is the (lack of) wi-fi. While this worked reasonably well at the reception and the restaurants, we had zero reception at our room, on laptop, tablet, and phones. I use a laptop for both work and entertainment, and therefore had to sit at the reception whenever I needed the internet. The phones could be used at the room using mobile data, but this consumed a considerable amount of our monthly allocation. Overall, a very positive experience if one accepts the internet limitation, recommended while staying on Reunion Island.

I arrived at the airport & realized the closest place to buy a sim card was near the Carrefour in town (since neither my Hong Kong sim nor my 2 wifi eggs worked here), being the day before Christmas eve the traffic was crazy & even trying to find parking was complete madness, by the time I got to the hotel it was getting dark and being able to grab a nice meal (had the 9 course seafood tasting menu with wine pairing) and then roll off to bed felt so indulgent. So here is the conundrum, you visit Reunion to ogle the prehistoric landscapes and lush foliage, hike, take helicopter tours of the jurassic mountains, but once at the Margouillat, you just don’t want to leave. For those that want adventures and luxury.... this place is the place to be. Being in or near the water is what it’s all about, the pool was never crowded, the view of the incredible coastline stunning all times of the day. After each meal, it was nice knowing it was literally just one flight of steps back to the room, or just pass out under the frangipani tree. It was an impeccable stay except for dinner my third and last night (12/25) when they were obviously understaffed, I sat down at 730 pm, waited until 8 pm before they took my order, @ 830 pm my amuse bouche arrived, @ 9 pm since my appetizer still did not made its appearance, I decided to leave, especially since guests that arrived after me were served their main course already & I had an early flight to catch. Otherwise, would have rated this a 5.

We had a casual meeting at the bar with a group of local and foreign friends. From the security at the gate via the front desk to our meeting place, the bar, the personal, professional and proactive service of the staff was remarkable. First time in Réunion island I see a security guard come out of his booth, greet the client AND, this is the exceptional part, offer to guide a new client / visitor to where he wishes to go. Super pleasant without being pretentious at all. Before even reaching the front desk a member of the staff, occupied with a group of clients, greeted with a smile and asked if everything was OK/ if any help was needed. He confirmed I was at the right place and returned to his group of clients. Fluently and appropriately done as he most politely excused the people he was with. On to the front desk, where another pleasant smile greeted me, not hiding behind the computer screen pretending to be busy at all. Equally helpful as the others. Marie at the bar came to take our order at a perfect time, she handled our multilingual group with ease and had that genuine personable quality needed in customer service. She suggested a little improvement to my order, which didn't cost anything, just something a client would not know to ask. Stellar service by her from start to end. A little detail I greatly appreciated was that the juice I ordered was freshly squeezed and not pasteurised juice from a can. On a tropical island juice from a supermarket doesn't sit well with 5 stars. The staff truly portrayed what is loveable, beautiful and charming about Réunion island and France. Each member of the staff we came to contact with today was proactive, fast and genuine. They visibly took pleasure and pride in making sure we were all well taken care of. That's a quality one either has or doesn't have. If it is not within, no training can bring it out. Obviously training shows in how the actual tasks are performed. No complaints in that department either. When you leave a place feeling like you certainly want to return you know they have it right. Thank you all at Akoya team

I was pleasantly surprised with this hotel. Directly on its own (private) beach with a fantastic view. I have a room with a nice view of the pool. Rooms are ok with very comfortable bed. This room was a bit dated but was very clean and didn't bother me at all. Very tasty and extensive breakfast that is always served outside. You can eat a la carte for lunch and dinner. The free beach towel service (only pay a deposit) is also very handy. You can always get a new clean towel. You can relax at the beautiful swimming pool or on the beach. Both locations are equipped with sunbeds and seats Last day I was able to leave my suitcase in a secure zone and enjoy the hotel all day long and take a nice shower before I left for the airport. This hotel is definitely recommended for family and business travel.

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A good hotel on Reunion Island. Hidden in the encirclement of the flower sea and the towering tree, the white French architecture is elegant and romantic. At check-in, there will be a staff member on duty to take us to the room. Many white two-story buildings are divided into several groups, each with a terrace. Level table and chair appliances, high bed cushions. The bathroom and the washroom are divided into two rooms; the toothbrush and toothpaste need to be provided. In addition, a large bottle of mineral water and a small can of coffee powder can be sent daily for free. You can use the French jug in the room to press out two cups of coffee and drink it on the balcony. In terms of facilities, the hotel is located in the lagoon for swimming and snorkeling. The hotel will do several activities a week, cocktail parties, open-air movies and the like. In short, it is very comfortable. It’s not boring to soak the hotel without going out. recommend.