Best Center District Hotels

This is a hotel we like very much in Europe. The location is very good. The bus station is opposite the hotel and you can walk to the attractions. The hotel staff will use translation software to communicate with us, the recommended Snowynia restaurant is great. The hotel's breakfast is free to order and the meal is delicious.

Great hotel - it’s a shame that the staff let it down. Prior to our arrival, we contacted the hotel to let them know that we would be arriving after check-in had closed (at 10pm). They were very helpful and provided us with instructions to enter the property by ourselves using an app. When we arrived, we managed to get into the lobby (using the app), but the room key we were given was different than the one we were told on the phone and email. As a result, we were unable to enter our assigned room. Assuming that our room number had been changed, we tried the key in the door that matched the new number (as there were no staff or guests around, and no one was answering the phone or emails). It opened and revealed a couple, asleep, inside. Obviously, we were mortified that we had disturbed the hotel guests, and also terrified that we would have to sleep in the hotel lobby until check-in opened at 6am. After about an hour of searching around the lobby for clues about who to contact, we knocked on some private doors. Thankfully, a man came out and used a master key to let us in. It was clear that we had woken him up (by this point it was 2am). Again, we were sorry to have done so, but were left with no choice. After we had successfully entered our room, I sent an email to the front desk letting them know what had just happened and that we would like them to apologise (on our behalf) to the guests and staff we woke up. They never replied. In fact, every time we mentioned it, the staff member made excuses like “I wasn’t there so I don’t have anything to do with it” and “the guy who organised the late check-in was training so he made a mistake”. There was absolutely nothing in the way of an apology or compensation for the mix-up until we checked out and it was already too late. We would like the hotel to know that mistakes are bound to happen, so it is imperative that they have a back-up (emergency number or night staff) for guests who have been given the wrong room key. In addition, since we had been travelling for a while, we were running out of clothes and needed to do a load of laundry. We followed the instructions for the housekeeping staff to collect our laundry but found that when we had returned to the hotel, the laundry had not been done and the room had not been made up. When we went downstairs to inform the staff of this, we were told “housekeeping doesn’t go back to rooms to clean them after you took off the do not disturb sign, I’ve worked in lots of hotels and this is always the policy”. This member of staff eventually helped us find an laundromat, but the contempt with which we were spoken to was unacceptable and uncaring of the fact that we, too, have plenty of experience in the hotel industry as customers. An apology would have sufficed. Overall, it was a great hotel in a fantastic location. Just make sure you’re okay with passive aggressive communication before you book.

The room location is very convenient

New and modern hotel. Ideally located - within walking distance from both train stations and the central part of the city. There are several good restaurants nearby. What I liked: 1 . Very friendly and helpful staff 2. Spacious room with a great view 3. Comfortable bed and accessories 4 . Delicious and varied breakfast What I didn't like: 1 . From time to time a cracking sound is heard in the ventilation system. The repairman came twice, but found no problems. However, it really ruined my sleep. 2. The gym has very poor equipment and poor ventilation. You must breathe the smell of rubber from the floor. 3. Packing cost - 30 euros per day

The room was pretty and big enough, also I liked the location:) the staff were helpful and let me check in early. Only a few things I didn’t like were; I was not able to find sockets around the bed, and the mirror in the bathroom was hung too high for short people🥲 But it was a nice stay overall!

Hotel location is very good, but parking is relatively inconvenient, can only park in the nearby supermarket parking lot, one day is 25 euros, others can also