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Nice and peaceful hotel great place to just get away

I was recently had a partial ceiling collapse in my Condo that forced me to find a place to stay for about two months. This property was an excellent accommodation for what I needed. My single room was more than adequate, with a Kitchen area that more than met my needs. The room was very clean. Bed was very comfortable, as was the reclining chair. The staff was excellent, especially Betty and Nelly at the Front Desk. Never had a problem getting fresh towels, garbage bags, or toiletries. Note that this is more of an Extended Stay (as the Name says), no frills hotel. There is no Pool, No Fitness Room, No Ice Machines (because they do have Ice Cube Trays in the Freezer in the Room). The only Breakfast offerings were Coffee/Tea/Hot Chocolate from 6am-9:30. Instant Oatmeal (Hot Water available), Granola Bars & Muffins were also available. I found this very adequate. There are a couple of vending machines, as well as Pay Washing Machines & Dryers available. Housekeeping is available only once every two weeks, thio The only problems I encountered were with other guests, which the staff did there best to handle. Cannabis was periodically being smoked in the stairwells. There was a Domestic Violence Dispute one night where the Police had to be called in. The Elmhurst Police do make regular rounds, which is reassuring. But the only surveillance cameras I saw were on the First Floor, near all the entrances. Someone emptied alot of garbage in the Parking Lot one night, but I will say that the Maintenance staff did a very good job of cleaning that up, and keeping the grounds looking pretty good overall during my stay. I would definitely stay here again if I needed temporary lodging for a few days or more.

Get ready to take the stairs! Elevators don't work, and nobody at the hotel even cares. I showed up for my stay and upon check in, I attempted to take the elevator to the 6th floor. The elevator got stuck and the doors opened half way. It stayed that way for a few minutes, until it went back down the 1st floor thankfully. Upon finally getting down to ground level, I advised the front desk person of this, and also found the other elevator was out of service. They looked at me dumbfounded and didn't know what to say. They refused to provide any credit or compensation. I then had to take all my fully loaded luggage up 6 flights of stairs. The manager of the establishment will only respond if you submit a bad survey after your stay, and even then won't respond to you at all after you try and communicate about the issue / experience. Corporate won't do anything either, so it's a dead horse. Do yourself a favor, and stay elsewhere. They don't care about their customers obviously, or the property, as it's definitely in need of repairs. No customer service here at all! Bad business.

I traveled to Elmhurst on business and stayed in this hotel. It is an older hotel but cozy enough. The hotel was clean and the staff very professional and friendly. I really appreciate the attention to detail in my room. I actually met the housekeeper, Anthony. He was cleaning my room when I came back to the hotel to get some things I needed later in the afternoon. I really appreciate the attention to details in the cleanliness of my room he provided and was very friendly and professional. He had a vibrant and positive demeanor. I travel quite a bit on business and occasionally meet the housekeeping staff and it is rare to meet someone that takes pride in their work and can exhibit through their personality. He is an asset to your hotel. I would recommend staying at this hotel if you are visiting Elmhurst.

Stayed here for one night on a business trip. The hotel staff was very friendly and nice. The room was fine and well-appointed. Everything was fine, except the noise. I could clearly hear the guest in the room above and when he/she used the chain pull to open the drapes on their window, it was loud enough to wake me up. I actually thought someone was opening my room's window. Overall not a bad stay at all and the hotel is close to everything in the area. There are plenty of dining options and a movie theatre close by. The interstate is close too so easy on and off. They do have a very nice business center which helped me in a pinch do some document printing.

Based on my experience, they are like scams. Don't be fooled by the lobby photos. The rooms are very old and smelly. Staffs are lazy and arrogant. I booked this hotel for 3 nights, but after staying one night I couldn't stand with the bad smell of the room and so decide to check out the hotel next day. Before checking out, I checked with 3 different staffs if I could get full refund of the rest of 2 nights and was told that yes I could, because I already stayed one night and the hotel policy allowed full refund of the rest of nights if I stay at least one night. I followed the direction. But, somehow, they charged me for 3 nights!!! I appealed, but the hotel manager said their computer system shows that I stayed 3 nights. OMG, the stupid and lazy hotel staff did not log my check-out in their computer system although I explained the situation at the time of check out, and they just charged me for full 3 nights. I said let's view the camera at the lobby which would prove my check out. But, the hotel manager said that they do not have video films and refused to refund my money. Worst hotel stay experience in my life. Very disappointed with Marriot. I changed my hotel to Hyatt. Hyatt was much better! I'll never stay Marriot again!!!