The customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable.
The grounds and ****** were very nice. However, the music in the ****** was just a bit too loud. Heard someone else complain about that too. The hotel room was quiet, spotless, and absolutely beautiful. Nice touches all around.
Outstanding
98 reviews
4.6/5
Price from
AED 866
per night
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I didn't expect that there is such a unique hotel with such a design in ABQ. The price is also very cheap and it is worth a try. Chaco is a must-try when you come to ABQ!
The hotel decoration style is very good and very attentive, the room area is also relatively large, that is, I do not know how to distinguish the room type when booking, the room type feels in the annex building, looks like a motel from the outside, the window is the hotel parking lot, then the outside is high speed, a bit noisy , the room will be better in the main building
The hotel was amazing very respectful staff the room was amazing amenities were great aswell very close to many places to get food walking distance a small little minor discretion the door chain lock was broken but no biggie other than that I highly recommend this hotel and I would stay there again
Along US Route-66, our downtown Albuquerque hotel is just a half-mile walk from the convention center. Enjoy the sights at Balloon Fiesta Park and the Sandia Peak Tramway, within 20 minutes. We’re also within five miles of The University of New Mexico, ABQ BioPark, and Albuquerque International Airport. Kick back at our rooftop bar and restaurant.
With a stay at Hotel Albuquerque at Old Town in Albuquerque (Sawmill Area), you'll be within a 5-minute drive of Albuquerque Convention Center and ABQ BioPark Zoo. This hotel is 10.2 mi (16.4 km) from Balloon Fiesta Park and 3.4 mi (5.4 km) from University of New Mexico.
Take advantage of recreation opportunities including an outdoor pool and a hot tub. This hotel also features concierge services, gift shops/newsstands, and wedding services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Albuquerque? This hotel has 39719 square feet (3690 square meters) of space consisting of conference space and meeting rooms.
Make yourself at home in one of the 188 guestrooms. Cable television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Just off I-25, find us in Albuquerque’s north business and entertainment district, surrounded by restaurants. Top Golf and Revel Entertainment Center are within a mile. ABQ BioPark Zoo and Albuquerque International Airport (ABQ) are within eight miles. Our complimentary breakfast, fitness center, and heated indoor pool complete your stay.
58 reviews
2.0/5
Price from
AED 402
per night
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What Travelers Said About the Best Hotels in Albuquerque
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Browse these genuine traveler ratings and real guest reviews to find the best Albuquerque hotels.
4.3/5
Excellent
GGuest UserThe staff were professional and friendly here.
We booked a standard with a king-sized bed.The room at this branch - Albuquerque East did not a funky smell and was clean & had international plugs which was nice. The front desk and everyone was helpful. The breakfast food and staff were all helpful and friendly. Bonus: Our room had a really nice view of the moutains as well.
Had a totally different experience at Holiday Inn Houston East-Channelview. The staff were not friendly and were not helpful either (save for the Bengali lady who was probably the front desk manager). The room had a weird smell. The hotel food at the restaurant was so salty. The breakfast was ok and location was ok. That was only the plus for Houston East Channelview branch.
GGuest UserI really appreciated the staff , real problem solvers and genuinely nice people. One even helped me find a less expensive place to stay to fit my budget. Complimentary coffee ( varied options) , water dispenser in lobby, and a fantastic very large tv in the bedroom were some draw cards. I could use my Netflix membership easily . I didn’t get the included breakfast as I booked through a third party so explore booking direct . The breakfast sounded good:) . It certainly offers a far nicer ambience than the less expensive place I relocated to . Their Nice carefully picked staff make a big difference. They should all be complimented ! :)
GGuest UserWe booked a KING room, paid for it and received confirmation. Only after checking in and going to our room did we find out it was 2 double beds. When my husband went to switch rooms, one person at the desk said the kings were all booked and the other person at the desk said there was a remodel and there were not any King beds. I don't know which is true. Clearly they were not interested in helping us at all and since we had already unloaded all of our luggage we stayed there anyway. BEWARE that what you book may not be what you get and at the facility and that was not explained anywhere.
AAecoThe staff at the counter had a good attitude. There was no shower curtain in the bathroom when I checked in. The equipment was replaced after notification. The equipment was a bit old. There were vagrant activities near the hotel. I was worried about the house, but it was still safe.
GGuest UserI thought the location was great. Downtown is relatively slow moving but it seems create easy access to the rest of the city. The rooms are relatively basic I got to experience the ones with an updated bathroom and the ones without. The gym is very lackluster and the pool is even more so. Staff is hit or miss. Some people were kind and attentive, others were not. There’s definitely construction going on so there are the sounds of that happening throughout the hotel. Other than that there’s not much more to tell. Nothing that really stands out in a negative or positive way.
OOlivia LozaThe place is located close to the Convention Center, 5 min. Drive
The room was clean when we got there
The guys at the help desk were very nice and always willing to help.
The ”breakfast” offer very few granola bars, fewer apples, some yogurts and coffee, only regular sugar. No sweetener of any kind, the juice machine was not working the 4 days we stayed there.
Cleaning the room. They require that the customer request the cleaning of the room. .In writing in a post it, and signed it,! then the guy at the help desk sign it too.
MMike and Lea KlattThe best part of this hotel is the staff. They are so friendly and helpful. I had a terrible time with the keys. The very first time I checked in I went to my room and came right back to the counter three times because the keys would not work. Other than being a little frustrating that was no big deal. However in my first room, the TV did not work. Also, I could never get in to the side door and always had to walk around. Was this a terrible place to stay? Noooo… but don’t expect much. 
The average price for hotels in Albuquerque is AED 619 on weekdays, and AED 650 on weekends (Friday-Saturday).
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In Albuquerque, you’ll find a range of luxury hotels known for their unique designs, premium amenities, and outstanding experiences. El Verde Inn is a highly rated luxury hotel for an unforgettable stay.
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