Best Aliso Viejo Hotels

Just wrote a review how terrible my stay was at the Short Pump Marriott in Virginia which I haven’t gotten a reply to yet from Perry the GM but talk about a place that should be rewarded and the Short Pump Marriott staff that needs to do some training at there location. Manager 5 stars/ Customer service agent that check me in 5 stars and thank me for being an ambassador elite w/o being prompted/ Bar tender James 5 stars who makes an unbelievable Moscow Mule/ Chef 5 stars for a burger that wasn’t raw and fries were hot and fresh!!! Thank you guys for renewing my faith in Marriott!!! James Merriweather

The staff from very welcoming and helpful all throughout our stay. The accommodation was very clean, comfortable and had everything we needed. The kids had a blast in the pool. We loved this place. We will definitely be back! Thank you Homewood Suites Aliso Viejo!

My Fiancee and I stayed 2 nights at the Ayres Laguna Woods 8/26-8/28 room 123. Housekeeping is frequently The floors were absolutely filthy! Unfortunately, we neglected to pack our slippers. I have attached photos of our feet 30 min after showering and walking around only inside the room. In addition, a photo of a washcloth with only a small amount of water dampening the cloth. The floors had obviously not been mopped in a very LONG TIME. In addition, the Mattress was broken down, the box springs squeeked loudly at the slightest movement. I must state that it was difficult for me to write this review as I have worked in the Hospitality and more specifically the Hotel/Resort industry for many years. Even more specifically I have worked within and lead the Rooms Divisions of multiple Hotel Brands and Regions. I always over look the small stuff as Housekeeping can be a thankless and under appreciated element of a Guests stay. I attempted to speak with a Manager upon our departure Sunday morning but was informed that no Manager was available for me to speak with. I typically don't write reviews, particularly negative one's but in this case I had to make an exception and can not in good faith recommend this Hotel.

We enjoyed our stay at the Laguna Hills Lodge. The property has an excellent location for visiting South Orange County and the freeway exit is conveniently located a couple of blocks from the hotel. The area has a lot of budget friendly eating options within walking distance of the Lodge, we are particularly fond of Tacos de Birria Los Carnales! The front desk staff provided excellent service and we really liked being able to check our bags for several hours after we checked out. Our room had comfortable beds and all the amenities including a complimentary breakfast. The price we paid (several months in advance) was very reasonable for the Southern California location, and we were just 15 minutes from the SNA John Wayne airport.

The lobby and grounds are worn and tired. The rooms are dirty and tired. Worn out and soiled carpeting. Fingernails or toenails on the carpet next to the bed. Dirty drapes. Hair in the shower. The elevator and hallways were littered with small pieces of garbage and orange peels. Late the next morning (following a complaint) the halls and elevator were uncleaned. The manager called my room after 1:20 AM, waking me from a sound sleep. Apparently a neighboring room complained about noise (possibly) coming from the room where I was sleeping. They called my room instead of sending someone up to investigate the source of the noise. The actual source of the noise was a loud party in the room diagonally across the hall from my room. It took a long time to get back to sleep, I was so frustrated by the situation. Upon checking out in the morning, I politely asked for a discount due to being awakened in the middle of the night by a lazy staff, and was met with a blank stare! There are a lot of nice hotels in the area. I would recommend any of them over The Hills Hotel.

Overall it was good. However, I would have liked it to be written in big letters because I couldn't get it even if I didn't request cleaning. Also, if there was no cleaning to do, it would have been helpful if they could just leave a new towel in a bag.

As about me, I was perfectly happy with this hotel. My room had a balcony and I enjoyed sleeping with open doors and fresh air. It was great. Noise from the highway was constant. But, with the closed doors, you will be fine. I did not use any other of their services, cannot comment on those. But, sleep was great. Thank you very much!

This place was clean. This place was accommodating. The free breakfast was probably our favourite part. It was delicious. I have nothing but good things to say about this place aside from not getting our room cleaned when we went on a family outing. We were gone all day and hoped we’d have clean towels and our beds made when we returned. But this place is quiet and felt safe. I’d definitely stay here again.

Do not stay here. Where do I start...oh yea, from the beginning. They advertise a restaurant in the hotel so getting in around 8pm, we figured this would be the best place to go just to save time. They're supposed to open until 10pm but when we arrived, it was closed. Apparently, the cook didn't show up that night so they had no choice...it was never open while we were there. Then needed ice...walked around the hotel to all 3 ice makers...all broken. Woke up in the morning, was going to make coffee in the room...the K cups were there but NO COFFEE MACHINE! Had to go to the front desk and they had one sent up. Got it all set up, looked through the K cups, no regular coffee. Back to the front desk to find regular K cup but they were out. He eventually found some but too late, we were gone for the day. Now the room...pillows sucked, they were just way too thin, as in thin like a sleeping on a blanket. The bathroom door wouldn't latch so we were unable to lock the door when using the bathroom. But the worst part of that frickin bathroom door was it squeaked! If anyone got up in the middle of the night to use the bathroom, everyone in the room woke up because of the noise. The one bright spot was their breakfast and their breakfast attendant Joe. He was very friendly and pleasant to talk to.

The hotel facilities are really clean and I like it. Thank you ㅏㅂ.