Best Asheville Hotels

The hotel is everything you would expect from a Hilton and more. The staff is helpful and accommodating. James greeted us with a warm smile at the front desk. He made sure our requests were honored. Then Jim offered to help with our luggage. He overheard me request for more hangers. He took it upon himself to look in storage and was able too rustle up a few more for us. So nice to see two employees doing their best to make a customer happy. It makes for a pleasant stay.

I called your hotel when booking reservations to ask about EV support, and I was told that you have two (2) Tesla chargers. That was not true, you did have two Electric Vehicle charges, but they were not Tesla chargers. However, I did have appropriate adapters, so they could have worked. But neither of them had any power, and your staff was not able to get their power turned on properly. So instead of departing your hotel with an adequate charge to get to my next destination, I was not able to. Had I know of your issues ahead of time I would have booked in one of the other hotels in the Ashville area that did have working chargers. Very Poor Quality Experience from a Hilton…

This hotel has a good, central location. But it is very loud. First, there is construction noise. That will be temporary but it is disruptive -- and it starts VERY early in the morning. It is sufficiently disruptive that the hotel should have closed during the construction. I know they want to maximize their revenues, but it should not be at the expense of the guest experience. Even worse, though, is the ridiculous amount of dog barking. The hotel sounds like a kennel. This is a hotel that clearly prioritizes dogs over humans. It is lovely than they allow dogs, but they really need to do two things: First, they NEED to have at least one dog-free floor and offer rooms on that floor to those guests without dogs who want it. Second, they NEED to tell guests that bring dogs that the guests are responsible to ensure that their dogs are not barking at night (10 pm to 8 am, or whatever). If someone has a dog that barks all night -- and the owner is not willing to use a muzzle -- then they should not stay at a hotel that accommodates human guests. It is not reasonable for the hotel to put me in a room next to a ”guest” that loudly barks -- incessantly -- all night. This really NEEDS to be addressed IMMEDIATELY. It is a huge problem for your human guests, I do not think it is sufficient to say ”we will take your comments into consideration” - as the hotel has said to many prior guests who made the same comments. This completely destroys the experience for human guests. The hotel should have a sense of urgency to address this problem.

Missed flight with all the anxiety and messiness. Looked for a place, near the airport, with a free shuttle. Relatively new place with very friendly and helpful staff. They were at the airport in 10 minutes and picked us up. The entire hotel is very clean and well kept, including regular and thorough cleaning of the common areas. Our room was over-sized and very comfortable. The beds were great and sleep came easy. There was a small , well appointed kitchen with all appliances and dishes and up-dated bathroom. Considering Covid, even the continental breakfast was well done. Very nice place, good value, a pleasurably stay considering the circumstances.

Great hotel and VERY helpful staff! Had a group working in the area and hoping to enjoy Asheville some while there. Hotel location is ideal. Not downtown so pricing is reasonable, but close to get to everything easily. Rooms were clean and the patio are is a wonderful place to relax and recharge. Firepits, live music and more. Restaurant was much better than we usually find in hotels. Over-all great experience for all 20 people we had there. Thank you to the staff that was always willing to help with every request and need.