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On the surface, Golden Nugget is a solid choice. Rooms are nicely sized, pool area is great, tons of restaurants and generally a good vibe. However, service is severely lacking. The front desk is a complete disaster. I had added an extra night last minute for the two rooms I had reserved, and it was booked as a separate reservation. I called ahead and was assured it wasn't an issue. When I arrived, the agents were extremely pleasant and also told us there was no issue and we were good to go. Come to find out when I was in the middle of working the next day with my do not disturb sign on, this wasn't the case. Housekeeping barged in and said I was supposed to check out. Funny enough, they never came back the next two days to clean the room. I called the front desk and got a completely rude and different tune than the night before. They had me booked in an entirely different room. They managed to fix that, but myself and my travel companions had to go back down to recheck in and get new keys. They had to leave the pool and I had to stop working while I was trying to wrap up so I could enjoy my vacation, to go fix this error. Had this been communicated at check in, I would have handled it first thing in the morning. Sean at the front desk was, at least, apologetic and gave us a few drink vouchers. I would have been happy if everything was resolved. I thought we were done with the problems at this point, but it didn't stop there. The next day when we went to the pool, my friend who went with me to check back in, wasn't on her room so they wouldn't let her in, even though I witnessed her give her name. We had to leave and go down to the desk to get her added. I then find out that my room was blocked from room charges when I tried to order drinks at the pool, even though they had run my card, and I have the $100 hold on my amex to prove it. A little while later, my husband complained to the front desk when he couldn't charge a few coffees, they assured him he shouldn't have this problem and it was fixed. He went back down, and the workers had to call the front desk to confirm, and they said he was authorized (and it was on my bill). Later on, I called for room service and ran into the same issue. I called the front desk to complain and they told me my card was declined (it wasn't) and I needed to come down to run the card at 11 pm, yet again. I told them I had cash, and I was simply letting them know how many issues I had. They said they were sorry, but it was somehow my fault that the card wasn't run. I've never checked into a hotel where my card wasn't in file. They don't even let you check in without a hold. To wrap up the experience, when I addressed the issue with the woman checking me out since I didn't know how I could have charges since I was blocked from adding any to my room, she saw there was a credit card listed that wasn't mine. I gave her my card to show her it didn't match, and to settle the bill. She brought out the hotel

Beautiful and LARGE hotel. Reminds me of Vegas! A bit of a confusing layout but after 2 days you will figure it out. Would stay again.

I love everything about the room and everything good service and everything I love everything

We stayed at the Chelsea solely based on the Trip Advisor reviews and were very pleased! The room was spacious and surprisingly quiet considering we stayed in the front of the building. But it was a Wednesday night and they do provide earplugs if it gets noisy. My favorite part was enjoying my morning coffee on the porch overlooking the garden. Great coffee - nice and strong! I have 2 suggestions that would have improved my stay - The toiletries weren't that great - the soap came in bars about the size of a quarter -so bring your own. There was no one at the reception desk for the 11am checkout rush (I needed a receipt). We had to call down to the pub and the manager who came up appeared to be inconvenienced by our request.

The hotel was not too bad, clean. As expected for a courtyard. Tiny full size beds. Even had a slight view if the ocean. However. The parking situation was terrible. We paid $15 per day , automatically in our bill, but if you come back to the hotel after dark, the lot is full, and there's a very slim chance you're going to get a spot. We wanted to leave the car and walk to the restaurant, but walking back to the hotel after dark, is also a very risky thing to do in that neighborhood. We walked by a couple of guys, with a bunch of high end stolen walets in their possession, and at the end of the street toward the boardwalk is a gentleman's club, so don't walk by with you kids after dark. I won't stay there again. If they pick the hotel up and place it in a better location, I would consider it. But since that's impossible, I'll pay extra to stay at one of the better places, on the boardwalk.

The sea view room has a view of the sea. The hotel is owned by a Japanese internet celebrity restaurant in New York. The ingredients are high-end and simple, and there are marble bathrooms. There are also disposable slippers in the room, which is available in high-end hotels. The coffee inside is made with very good coffee beans, and there are two Japanese chocolates, which are LAX brand. Check-in is in a specific room, and tea is also available.

My room was 486 directly over the Yard. I had to call and ask what time the Yard clised as they was still open and playing the music at 1:30am. If you book a room be sure and adk upon check-in where it's located if you plan on sleeping.

One of my favorite places to be! I love it here. Only thing that would or could make it better would be so sort of ****** action. Actually I just thought about a way to make them stand out from all the other hotels but I don't think printing it here would be a good idea...wonder who I should talk to??🤔🤔

The actual resort fee charged was more than what was quoted on trip.com they also do not take reward cards if booked through 3rd party which is ridiculous.

Our room at The Water Club was really nice. We were on the 18th floor and looked out over the Atlantic City and the marina. I appreciated the fact that The Water Club is associated with the Borgata and is close to the Borgata, but is actually a HOTEL and not a ******. I think that the hotel is probably quieter than a ****** resort would be because the people who stay there want to stay in a hotel, not necessarily sleep in a ****** and be able to gamble all night and all day. I also thought that the rate that we got for our room was was a good rate for the quality of the room. I would definitely stay at The Water Club again!