Best Bay Harbor Islands Hotels

The hotel hardware is not bad, but the front desk staff really has a very limited business level, checkin cannot find the order, and his own mistakes have made it impossible to debit the deposit, saying that it is impossible to check in, and all kinds of confusion. Most of the hotel staff speak Spanish, which makes communication more difficult. Breakfast was average.

Only when I checked in did I realize that it was a mission hotel. The breakfast was very simple. The waiters kept chatting when I went to have breakfast. The hygiene was average.

Let’s talk about the biggest surprise first: On the first night of my stay, when I was sleeping soundly in the middle of the night, a hotel staff suddenly broke into the room by swiping my card and I was kicked out. Later, I checked with the front desk that he had mistaken the room where he should send the things. The customer service manager and security director each apologized and compensated for US$200 in hotel consumption. In fact, they were still not satisfied, but they did not pursue the case because they did not want to make any more noise. Service points were deducted because this incident should never have happened in the first place. Other than that, the overall experience is actually good. The hotel facilities are considered luxurious in the United States. Although the sea view balcony of the room is diagonally facing the coast, the view is still good. Most of the service staff are very welcoming and can call me by my name accurately. The performance of HSKP is relatively poor, the cleaning speed is slow and not particularly clean.

With a child, a bed room, added a bed, very intimate. The lobby staff was very eager to help book a bus ticket to and from Key West, which is very reliable!

The room is large and the bed is comfortable and suitable for family vacations, but the supporting items in the room are lacking. The location of the hotel is good, and many shopping malls, supermarkets and restaurants are also nearby. The beach is better, the swimming pool is small, and there is a comfortable hot pool.

Le personnel pas sympa du tout !

We thoroughly enjoyed our room and thought the staff and location were great. We didn’t care for the extra fees or the fact that we wanted the bar to open later than 9 PM. The shower was also very slow to drain. Otherwise, great stay. Would recommend this stay for people going to North Miami.